Counter Manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Team Building and Motivation
  • Computer Proficiency
  • Sales Leadership
  • Willingness to Learn
  • Multitasking and Prioritizing
  • Adaptable to Changing Demands
  • Superior Work Ethic
  • Critical Thinking
  • Positive and Upbeat
Work History
Counter Manager , 07/2021 to Current
Q Hotels ManagementLaplace, LA,
  • Budgeted, audited and balanced cash handlings to secure cash drawer.
  • Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
  • Engaged with approximately twenty -five customers per day by answering questions about services and products offered.
  • Performed all stock keeping processes and assisted in replenishing all items as per company policy.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
  • Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Guest Service Associate, 10/2019 to 02/2021
Cvs HealthAtlanta, GA,
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Used Zenoti to check daily record sheets, guest accounts and available vouchers.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Beauty Consultant , 03/2018 to 10/2019
Clinique In Macy'sCity, STATE,
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
  • Maintained counter and display areas for cleanliness and organization.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
  • Professionally applied makeup to approximately twenty clients per month for outings, proms, weddings, funerals and other special occasions and events.
  • Identified client needs and recommended products based on preferences and requirements.
  • Maintained sales goal of $2800-$3000 per day.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
Beauty Advior/Team Member, 07/2016 to 01/2018
CVS HealthCity, STATE,
  • Communicated with clients to inform and promote cosmetics and discuss pricing.
  • Operated POS system to handle monetary transactions such as sales, returns, and exchanges.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Associate of Science: Criminal Justice, Expected in
Queensborough Community College of The City University of New York - Oakland Gardens, NY
Bachelor of Science: Politics, Economics, And Law , Expected in 01/2023
SUNY College At Old Westbury - Old Westbury, NY

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Resume Overview

School Attended

  • Queensborough Community College of The City University of New York
  • SUNY College At Old Westbury

Job Titles Held:

  • Counter Manager
  • Guest Service Associate
  • Beauty Consultant
  • Beauty Advior/Team Member


  • Associate of Science
  • Bachelor of Science

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