Compassionate social services professional and active listener dedicated to working tirelessly with clients to help them resolve mental health issues and cognitive developmental issues to thrive on their own terms. Exceptional interpersonal and communication skills with proficiency to promote confidence and build and maintain strategic business/client relationships while interfacing positively with people of diverse backgrounds. Sound organizational skills in achieving results beyond company goals and objectives. Committed to providing the highest levels of customer service and recognized as the "go-to" person for a broad range of issues and concerns regarding case management.
Innovative diagnostic techniques
Excellent interpersonal skills
Community outreach expert
Counselor/ Services CoordinatorAug 2016 to Current Central Valley Regional Center － Fresno, CA
Interviewed clients individually and with families to determine what services would best address their needs.
Advised patients on community resources, made referrals and devised realistic treatment plans.
Coordinate services and supports for individuals with developmental disabilities, children who are at risk in efforts of reaching annual goals.
Communicated with relatives of patients about diagnoses and treatment programs.
Coordinate resources and collaborate with other agencies to develop a Person-Centered Plan for clients and their families.
Advocate and uphold client individual rights.
Network activities and community outings for clients and their families.
Conduct face to face home visits with families and perform observations on clients who are enrolled in school, adult transition programs and adult day programs.
Communicated with other agencies as needed.
Knowledge and understanding of developmental disabilities and related conditions.
Operated effectively on a multidisciplinary team to determine client's eligibility for Central Valley Regional Center services.
Established, maintained and promoted interpersonal relationships with staff, clients, community, service providers and government agencies on an ongoing basis.
Reduced the unnecessary risk of institutional care by treating high-risk clients living in the community.
Maintained a caseload of 75 clients, working under strict deadlines.
Wrote petitions, court reports, case plans and other legal documents.
Consulted with other professionals regarding the treatment of specific clients.
Managed caseloads and acted as an advocate for client rights.
Provided mental health support to homeless clients, and connected them with community resources.
Maintained thorough case history records and wrote detailed reports.
Worked with severely mentally ill adults, the homeless and dually-diagnosed.
Family Assistant III Case ManagerJan 2006 to Jan 2013 Fresno Economic Opportunities Commissions, Head
Develop effective, trusting relationships with clients with a focus on facilitating their move towards independence; share resources and information Perform a comprehensive needs assessment (screening and Intake) for all case managed clients, and in conjunction with a client, develop a plan that is based on client's needs, issues and goals
Provide information and referral services, social services advocacy and assist clients in navigating the community resources by accompanying/transporting them to services.
Maintain accurate documentation of client information, service delivery, goal plan, progress notes, etc. in computerized database and via manual records Network with agency and outside service providers, ensuring client access to appropriate resources Educate community members, including potential clients, about services and service hours, as well as issues faced by population served Participate in on-going self-evaluation, program evaluation and development/modification
Attend all staff meetings, trainings and retreats as schedule.
Assessed patient and delivered comprehensive case management services.
Communicated with public social and welfare agencies to obtain and provide information.
Maintained a caseload of 180 students and their families, working under strict deadlines.
Cashier/ Customer Service RepresentativeJan 2003 to Jan 2006 Carl's Jr. Restaurant Franchise
Answer customers' questions.
Compute and record totals of transactions.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Establish or identify prices of goods and tabulate bills using cash registers.
Greet customers entering establishments.
Issue receipts, refunds, credits, or change due to customers Process merchandise returns and exchanges.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Process merchandise returns and exchanges.
Ph.D., Organizational Leadership 2017University Of Phoenix － Phoenix, AZ, US
MBA, Business Administration2014University of Phoenix － Fresno, CA, USCoursework in Business and Management
Human Services2012University Of PhoenixGPA: GPA: 3.48Human Services GPA: 3.48
Administrative Skills, Alpha, agency, cash registers, interpersonal, Interpersonal Skills, credit, client, clients, Customer Service, Data Entry, database, delivery, developmental disabilities, documentation, focus, government, Human Resources, Issue receipts, Leadership, Team Leader, notes, meetings, access, money, needs assessment, Network, Numeric Filing, Organizational Skills, program evaluation and development, progress, Project Management, Reporting, Safety, social services, Phones, Written Communication
and Girls Club, Oct
2011- Dec 2011
Park Assisted Living, Nov 2010- Jan 2011
Care Women Residential Treatment Center, Jan 2010- Mar 2010