Organized Clinical Mental Health Counselor with over 600+ clinical hours and 4+ years of experience in the field. Looking to work in the field of psychology or human services providing services to children, adolescents, and adults who are in need of case management, assistance, or counseling, while utilizing well-developed skills in communication, relating with others, and basic counseling. Successful at planning long-term care and collaborating with other healthcare professionals. Skilled at case management and committed to providing individualized care to multiple patients.
Skills
Computer and electronic skills (Outlook, Apple, Access, Excel, PowerPoint)
Written and oral communication skills
Typing skills
Experience in current job field
Multiple trainings and qualifications (Case Management, Suicide Prevention, Community Support, Crisis Safety, LPCA)
Multiple Academic Achievements including Dean's List, President's List, and Maintaining a 4.0.
Leadership skills
Timely and organized
Self-motivated
Clerical work
Patient advising
Patient assessment
Individual sessions
Treatment planning
Patient screening
Emotional awareness
Cross-functional collaboration
Progress evaluations understanding
Quality assurance controls
Behavioral Interventions
Client progress analysis
Group sessions
Clinical records maintenance
Treatment plans knowledge
Case notes
Case management
Effective customer communication
Customer support and assistance
Crisis intervention
Diagnostic ability
Mental health support
Experience
Counselor Intern, Case Management Supervisor, 12/2018 to Current Tire Discounters – Paris, KY,
Managed treatment processes, including maintaining progress notes and related documentation.
Assessed new clients to determine current status and aid in formulating diagnoses.
Completed intake evaluations at admissions and helped devise master treatment plans.
Worked with diverse group of patients under direct supervision of licensed therapists and supervisors.
Performed 600+ hours of supervised counseling sessions, including group and individual sessions.
Assisted with client intake process and administered questionnaires.
Researched patient cases to understand issues and provide current needs assessment.
Developed client-centered treatment plans with specific goals and objectives and provided therapeutic counseling in accordance with such plans.
Responded to crisis situations when severe mental health and behavioral issues arose.
Performed counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety, and physical or substance abuse.
Evaluated patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.
Created and reviewed reports to determine effectiveness of counseling program and make improvements.
Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
Developed comprehensive treatment plans focusing on accurate diagnosis and behavioral treatment of problems.
Directed emergency response in crisis situations to diffuse tensions and prevent violence.
Gathered information from families and social services agencies to inform development of treatment plans.
Monitored behavior in individual and group sessions and intervened when necessary.
Partnered with teachers to outline therapy goals and monitor progress against objectives, including active participation in CSE meetings.
Documented all patient information including service plans, treatment reports and progress notes.
Provided counseling for relapse prevention, social issues and mental health problems.
Was Key holder and opened/closed up to 4 days a week.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Offered product and service consultations and employed upselling techniques.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Negotiated and closed deals with minimal oversight.
Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Community Support Associate, 07/2017 to 09/2018 Tire Discounters – Plainfield, IN,
Reviewed goals with clients from Counselor.
Helped clients make budgeting forms.
Provided links to Case Managers for further assistance with needs.
Helped with office organization.
Provided office services such as filing, cleaning, answering phones, and scheduling appointments.
Worked with children and adolescents on maintaining coping mechanisms.
Sales Associate, 02/2013 to 07/2017 Perfect Ten Weddings & Events LLC – City, STATE,
Was key holder and opened/closed up to 6 days a week.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Prepared cash deposits up to $1,000.00 with zero discrepancies.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Processed orders through multiple companies and coordinated product deliveries.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Helped average of 20 customers per day by responding to inquiries and locating products.
Sold various products by explaining unique features and educating customers on proper application.
Negotiated and closed deals with minimal oversight.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Reset store displays for special events and seasonal merchandise changes.
Recruited, hired and trained new hires to optimize profitability.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Produced sales documents, finalized deals and filed records.
Drove sales of company products and services by meeting with customers using strategic and organized approach.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Volunteer Experience
Relay for Life January – June 2014, 2015, 2016, 2017, 2018.
Organization Manager: Organizing events, fundraisers, bake sales, and raffles to raise money and awareness.
Assisting in decorating lanterns for ceremony and set up.
Blood Drive for Kentucky Blood Center 2014, 2015, 2016, 2017, 2018, 2019.
Donor: Donation of blood every 3 months to assist those in need.
Miss Harlan County Scholarship Pageant 2014, 2015, 2016, 2017, 2018, 2019.
Organizer: Assisting in gathering donations for a local pageant that goes towards scholarship funds.
Food Drive in Harlan County, 2014, 2015, 2016, 2017, 2019.
Delivery Woman: Delivering food baskets to those in need around Harlan County.
Angel Tree in Harlan County, 2016, 2017, 2018.
Donor: Shopping for those in need of Christmas items and donating them.
Education and Training
Masters: Clinical Mental Health Counseling, Expected in 08/2021 University Of The Cumberlands - Williamsburg, KY, GPA:
Bachelor of Science: Human Services and Psychology, Expected in 12/2018 University Of The Cumberlands - Williamsburg, KY GPA:
Bachelor of Science: Nursing, Expected in 12/2017 Lincoln Memorial University - Harrogate, TN GPA:
Associates of Science: , Expected in 2016 South East Community and Technical College - , KY GPA:
Activities and Honors
South East Community and Technical College Dean's List 2014-2016
University of the Cumberlands President's List 2018-2021
Maintained 4.0 GPA
Certifications
Community Support Associate Training - 2017
Case Management Training - 2018
Psychological First Aid Training - 2020
Referrals
Michelle Helton, LPCC, M.Ed.; Co-Owner of H & A Counseling Associates, PSC; Former Boss, Supervisor; 112 N Main St. Harlan, KY 40831; (XXX) 621-5134; resumesample@example.com
Tera Day; Owner of Perfect Ten Event Planners, Perfect Ten Bridal and Prom Boutique; Former Boss; (XXX) XXX-1196
Stephanie Lay; Office Manager, Billing Specialist; Former Coworker; 112 N Main St. Harlan, KY 40831; (XXX) 621-5134; resumesample@example.com
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