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Counselor Intern, Case Management Supervisor Resume Example

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COUNSELOR INTERN, CASE MANAGEMENT SUPERVISOR
Summary

Organized Clinical Mental Health Counselor with over 600+ clinical hours and 4+ years of experience in the field. Looking to work in the field of psychology or human services providing services to children, adolescents, and adults who are in need of case management, assistance, or counseling, while utilizing well-developed skills in communication, relating with others, and basic counseling. Successful at planning long-term care and collaborating with other healthcare professionals. Skilled at case management and committed to providing individualized care to multiple patients.

Skills
  • Computer and electronic skills (Outlook, Apple, Access, Excel, PowerPoint)
  • Written and oral communication skills
  • Typing skills
  • Experience in current job field
  • Multiple trainings and qualifications (Case Management, Suicide Prevention, Community Support, Crisis Safety, LPCA)
  • Multiple Academic Achievements including Dean's List, President's List, and Maintaining a 4.0.
  • Leadership skills
  • Timely and organized
  • Self-motivated
  • Clerical work
  • Patient advising
  • Patient assessment
  • Individual sessions
  • Treatment planning
  • Patient screening
  • Emotional awareness
  • Cross-functional collaboration
  • Progress evaluations understanding
  • Quality assurance controls
  • Behavioral Interventions
  • Client progress analysis
  • Group sessions
  • Clinical records maintenance
  • Treatment plans knowledge
  • Case notes
  • Case management
  • Effective customer communication
  • Customer support and assistance
  • Crisis intervention
  • Diagnostic ability
  • Mental health support
Experience
Counselor Intern, Case Management Supervisor|Company Name - City, State|01/2019 - Current
  • Managed treatment processes, including maintaining progress notes and related documentation.
  • Assessed new clients to determine current status and aid in formulating diagnoses.
  • Completed intake evaluations at admissions and helped devise master treatment plans.
  • Worked with diverse group of patients under direct supervision of licensed therapists and supervisors.
  • Performed 600+ hours of supervised counseling sessions, including group and individual sessions.
  • Assisted with client intake process and administered questionnaires.
  • Researched patient cases to understand issues and provide current needs assessment.
  • Developed client-centered treatment plans with specific goals and objectives and provided therapeutic counseling in accordance with such plans.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Performed counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety, and physical or substance abuse.
  • Evaluated patient behavior, moods and other responses to determine correctdiagnosis and devise treatment plans.
  • Created and reviewed reports to determine effectiveness of counseling program and make improvements.
  • Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
  • Developed comprehensive treatment plans focusing on accurate diagnosis and behavioral treatment of problems.
  • Directed emergency response in crisis situations to diffuse tensions and prevent violence.
  • Gathered information from families and social services agencies to inform development of treatment plans.
  • Monitored behavior in individual and group sessions and intervened when necessary.
  • Partnered with teachers to outline therapy goals and monitor progress against objectives, including active participation in CSE meetings.
  • Documented all patient information including service plans, treatment reports and progress notes.
  • Provided counseling for relapse prevention, social issues and mental health problems.
Sales Associate|Company Name - City, State|10/2018 - 01/2019
  • Was Key holder and opened/closed up to 4 days a week.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Offered product and service consultations and employed upselling techniques.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Negotiated and closed deals with minimal oversight.
  • Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Community Support Associate|Company Name - City, State|07/2017 - 09/2018
  • Reviewed goals with clients from Counselor.
  • Helped clients make budgeting forms.
  • Provided links to Case Managers for further assistance with needs.
  • Helped with office organization.
  • Provided office services such as filing, cleaning, answering phones, and scheduling appointments.
  • Worked with children and adolescents on maintaining coping mechanisms.
Sales Associate|Company Name - City, State|03/2013 - 08/2017
  • Was key holder and opened/closed up to 6 days a week.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Prepared cash deposits up to $1,000.00 with zero discrepancies.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Processed orders through multiple companies and coordinated product deliveries.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Helped average of 20 customers per day by responding to inquiries and locating products.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Negotiated and closed deals with minimal oversight.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Reset store displays for special events and seasonal merchandise changes.
  • Recruited, hired and trained new hires to optimize profitability.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Produced sales documents, finalized deals and filed records.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Volunteer Experience
  • Relay for Life January – June 2014, 2015, 2016, 2017, 2018.
  • Organization Manager: Organizing events, fundraisers, bake sales, and raffles to raise money and awareness.
  • Assisting in decorating lanterns for ceremony and set up.
  • Blood Drive for Kentucky Blood Center 2014, 2015, 2016, 2017, 2018, 2019.
  • Donor: Donation of blood every 3 months to assist those in need.
  • Miss Harlan County Scholarship Pageant 2014, 2015, 2016, 2017, 2018, 2019.
  • Organizer: Assisting in gathering donations for a local pageant that goes towards scholarship funds.
  • Food Drive in Harlan County, 2014, 2015, 2016, 2017, 2019.
  • Delivery Woman: Delivering food baskets to those in need around Harlan County.
  • Angel Tree in Harlan County, 2016, 2017, 2018.
  • Donor: Shopping for those in need of Christmas items and donating them.
Education and Training
University Of The Cumberlands|City|Expected in 08/2021Masters: Clinical Mental Health Counseling
University Of The Cumberlands|City, State|12/2018Bachelor of Science: Human Services and Psychology
Lincoln Memorial University|City, State|12/2017Bachelor of Science: Nursing
South East Community and Technical College|State|2016Associates of Science
Activities and Honors
  • South East Community and Technical College Dean's List 2014-2016
  • University of the Cumberlands President's List 2018-2021
  • Maintained 4.0 GPA
Certifications
  • Community Support Associate Training - 2017
  • Case Management Training - 2018
  • Psychological First Aid Training - 2020
Referrals
  • Michelle Helton, LPCC, M.Ed.; Co-Owner of H & A Counseling Associates, PSC; Former Boss, Supervisor; 112 N Main St. Harlan, KY 40831; (606) 621-5134; michelle.helton@hacounselingassociates.com
  • Tera Day; Owner of Perfect Ten Event Planners, Perfect Ten Bridal and Prom Boutique; Former Boss; (606) 273-1196
  • Stephanie Lay; Office Manager, Billing Specialist; Former Coworker; 112 N Main St. Harlan, KY 40831; (606) 621-5134; stephanie.lay@hacounselingassociates.com
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Resume Overview

School Attended

  • University Of The Cumberlands
  • Lincoln Memorial University
  • South East Community and Technical College

Job Titles Held:

  • Counselor Intern, Case Management Supervisor
  • Sales Associate
  • Community Support Associate

Degrees

  • Masters : Clinical Mental Health Counseling
    Bachelor of Science : Human Services and Psychology
    Bachelor of Science : Nursing
    Associates of Science

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