counselor and case manager resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Websites, Portfolios, Profiles
https://www.linkedin.com/in/JessicacassidyClaire/
Professional Summary
Innovative lecturer bringing proven success in implementing technology-based curriculum delivery and assessment tools. Passionate about fostering academic development and success for every student.
Skills
Individualized support
Faculty Communication
Conflict Resolution
Group Instruction
Classroom management
Technology integration
Testing and evaluation
Lesson plan development
Classroom presentations
Academic advisement
Adult Education
Student counseling
Work History
12/2016 to Current
Counselor and Case ManagerState University Of New York At Cobleskill – Cobleskill, NY,
Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
Created and reviewed reports to determine effectiveness of counseling program and make improvements.
Employed various therapy techniques, including psychodynamic, family systems, cognitive behavioral and lifespan integration psychotherapy.
Executed appropriate risk-assessment and mitigation strategies.
Responded to crisis situations when severe mental health and behavioral issues arose.
Provided cognitive-based therapy to assist with challenge and crisis resolution.
Liaised with family members to discuss progress and develop ongoing plans for counseling goals.
Referred clients to other programs and community agencies to enhance treatment processes.
Directed emergency response in crisis situations to diffuse tensions and prevent violence.
09/2010 to Current
Adjunct InstructorState University Of New York At Cobleskill – Cobleskill, NY,
Created lesson plans and developed instructional materials covering required topics and learning objectives.
Advised and mentored undergraduate students to promote success and academic progress.
Integrated multimedia technology in classroom instruction for well-rounded and engaging approach to instruction.
Developed quizzes, exams and assignments to measure student progress and comprehension.
Fostered student commitment to lifelong learning by connecting course material to current social and economic issues.
Sourced appropriate course materials to support variety of student learning needs and styles and deliver content in relevant, distinctive ways.
Provided student feedback regarding areas in need of improvement and provided additional learning resources.
Implemented technological learning tools to increase student engagement and promote positive learning outcomes.
Fostered students' commitment to lifelong learning by connecting course materials to broader themes and current events.
Created course materials including online and in-class discussion topics, lectures and presentations.
Adhered to and promoted university standards for academic achievement and community enrichment.
Created and implemented course agenda, lesson plans and activities to meet course objectives.
Maintained schedule of office hours to assist students and offer educational support.
Used variety of teaching methods such as lectures, discussions and demonstrations.
Distributed and posted course syllabus and answered student questions regarding standards, material, grading and progression at beginning of semester.
Demonstrated continued commitment to undergraduate teaching through full participation in college community.
Collaborated with faculty and academic administrators to discuss and implement curriculum changes.
Documented student assignments, attendance and test scores in online reporting systems.
Facilitated group discussions, encouraging students to address class concepts to increase understanding.
Lectured and communicated effectively with students from diverse backgrounds.
01/2016 to 05/2017
Adjunct InstructorNiagara County Community College – City, STATE,
Collaborated with faculty and academic administrators to discuss and implement curriculum changes.
Created lesson plans and developed instructional materials covering required topics and learning objectives.
Adhered to and promoted university standards for academic achievement and community enrichment.
Demonstrated continued commitment to undergraduate teaching through full participation in college community.
Advised and mentored undergraduate students to promote success and academic progress.
Used variety of teaching methods such as lectures, discussions and demonstrations.
Created and implemented course agenda, lesson plans and activities to meet course objectives.
2016 to 2019
Founder and Co-OwnerLower Falls Foundation – City, STATE,
Developed key operational initiatives to drive and maintain substantial business growth.
Created organization's mission and vision statements for use by employees.
Conducted target market research to scope out industry competition and identify advantageous trends.
Oversaw business-wide changes to modernize procedures and organization.
Managed divisional marketing, advertising and new product development.
Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
01/2010 to 07/2014
Nonviolence Instructor/Volunteer Activities CoordinatorM.K. Gandhi Institute For Nonviolence – City, STATE,
Helped define mission and standards for volunteer staff by collaborating with special committees and organization leadership.
Matched volunteers with open positions based on individual strengths and knowledge.
Oversaw volunteer logistics, including schedule, inventory and transportation management.
Wrote, implemented and enforced volunteer program policies, procedures, and standards.
Matched volunteers to appropriate opportunities by conducting skills-based assessments.
Enhanced volunteer performance through incentivized goals.
Followed up with staff and managers to assess volunteer needs and opportunities.
Presented talks at community groups to promote organizational mission and programs.
Collaborated with team members to identify and accomplish agency objectives.
Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
09/2009 to 05/2010
Rochester AmeriCorps MemberRochester AmeriCorps – City, STATE,
Responded to questions and referred specific issues to teammates or elevated to supervisor.
Contributed to development, planning and completion of project initiatives.
Prioritized and organized tasks to efficiently accomplish service goals.
Defined strategies and created a plan to achieve ambitious operational objectives.
Improved operations by working with team members and customers to find workable solutions.
01/2006 to 01/2007
IRS VITA Site SupervisorInternal Revenue Service, IRS – City, STATE,
Motivated and supported field workers completing work to increase work quality and efficiency.
Upheld schedule requirements and quality demands with hands-on project supervision.
Assigned work to employees based on project requirements and individual team member strengths.
Coordinated budget, tracked expenses and documented progress and variations from plans.
Managed daily work assignments by delegating tasks and monitoring progress.
Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
Screened, selected and assisted with training new employees as part of robust on-boarding process.
Coordinated schedules and day-to-day activities of crew to satisfy project needs.
Education
Expected in 05/2009 to to
Master of Theological Studies: Religion And Philosophy Emory University - Atlanta, GA GPA:
Completed professional development in Nonviolent Communication
3.5 GPA
Completed coursework in theology, philosophy, psychology, and literature
Expected in 06/2006 to to
Master of Arts: Philosophy of Religion Colgate Rochester Crozer Divinity School - Rochester, NY GPA:
Completed coursework in liberation theology, comparative religion, philosophy, and conflict studies
Winthrop Hudson Award Recipient
Ranked in Top 5% of class
Completed professional development in Crisis Counseling
Traveled Abroad to El Salvador
3.5 GPA
Expected in 05/2004 to to
Bachelor of Arts: History And Philosophy of Science And Technology Saint John Fisher College - Rochester, NY GPA:
Completed coursework in history, literature, philosophy, religion, and poetry
First Generation Scholarship Recipient
Dean's List Honoree 2002-2004
Minor in History
Minor in American Literature
Completed continuing education in Volunteer Management
3.02 GPA
Rugby Member
Accomplishments
The President's Community Service Award
Fannie Constantino First Generation Scholarship
Winthrop S. Hudson Award for Promise in Teaching
IRS Department of Treasury Community Service Award
Published author and poet
Promoted three different times while employed by the Willow Domestic Violence Center
Certifications
Certified First Aid
Interfaith Dialogue Trainer through Nazareth College
NY Council for the Humanities Reading and Discussion Series Grant
5 Day Kingian Nonviolence Course through the University of Rhode Island
Mentors Through Violence Prevention (Monroe Community College)
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