Well-organized equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Enthusiastic mother of two eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of office procedures. Motivated to learn, grow and excel in a secretarial postion.
Managed team of 4 associates in cosmetics department to achieve and maintain highest standards of customer service.
Trained new hires in sales techniques and product line to improve recommendations and increase upselling for department.
Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
Collaborated with human resources team to provide full coverage for department and create equitable schedules for counter coverages.
Maintained accurate inventory and sales records for department with average of 30 transactions per day.
Trained team members in successful strategies to meet operational and sales targets.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Marked-down clearance items and relocated merchandise to proper store areas.
Educated staff on strategies for handling difficult customers and challenging situations.
Mentored new sales associates to contribute to store's positive culture.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Researched issues to obtain appropriate answers to customer inquiries.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
Promoted business' development by building and maintaining relationships with new clients.
Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
Trained new hires in upselling techniques, building a solid returning clientel and team skill building, bolstering job expertise within weeks.
Returned change and currency and processed debit and credit card payments with 98% accuracy rate.
Recruited, managed and motivate a 4 member retail team to give every guest positive and memorable experiences.
Cosmetic Beauty Advisor and Fragrance Specialist, 03/2005 - 02/2007 Macy's – City, STATE,
Offered make-up tips and popular tutorials in alignment with latest trends.
Delivered product demonstrations and sample applications, raising exposure of key brands.
Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
Arranged merchandise to present visually appealing displays and attract clientele.
Protected store assets and inventory via loss prevention procedures.
Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Suggested treatments and styles to suit customer appearance and fashion choices.
Helped customers feel relaxed and comfortable through conversation and personal relatability.
Maintained counter and display areas for cleanliness and organization.
Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Met sales goals, supporting organizational health through consistent and reliable service.
Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
Recorded notes for future reference about customer preferences and services delivered.
Demonstrated cosmetic application best practices to achieve desired styles.
Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Restaurant Manager, 03/2002 - 03/2006 Simple Simon's Bakery And Bistro – City, STATE,
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Carefully interviewed, selected, trained and supervised staff.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Led and directed team members on effective methods, operations and procedures.
Correctly calculated inventory and ordered appropriate supplies.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Purchased adequate quantities of food, beverages, equipment and supplies.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Identified team weak points and implemented corrective actions to resolve concerns.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Prepared for and executed new menu implementations.
Organized receptions, promotions and corporate luncheons.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Manage a 12-person team of cooks and back of house staff for high-end fasr casual/catering restaurant.
Skillfully interacted with external vendors to obtain best quality in pricing and product.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Promoted business through participation in and sponsorship of community events.
Education
No Degree: Master Aesthetician, Makeup Artistry, Expected in - Marinello School of Beauty - San Bernardino, CA, GPA:
No Degree: Business Administration And Management, Expected in - Riverside City College - Riverside, CA GPA:
High School Diploma: , Expected in 06/2001 - Notre Dame High School - Riverside, CA, GPA:
Additional Information
For the last 12 years I have worked as a fill time stay at home wife and mother to two beautiful and thriving young boys, now ages 11 and 9. With them growing, I find myself seeking a part time office/secretarial position I can do while they are at school.
I grew up catholic and attended 12 years of catholic private school so I am very aware of what a religious setting is and am very eager to learn others core values and methods.
I truly believe I am an excellent candidate for the position, and I appreciate your your consideration.
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