Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Talented Beauty Advisor bringing deep understanding of customer needs and sales strategies. Fully-versed in hair and makeup products at the forefront of current trends.
Energetic Restaurant Team Member capable of remaining composed in fast-paced environments. A knowledgeable individual willing to take customer orders and clean areas so that the restaurant exceeds food safety regulations. An outgoing individual with a great attendance record.
Color matching master
Excellent communication skills
Safe food handling
Field Trip Monitoring
Grading homework and tests
05/2018 - 07/2020Cosmetic Beauty AdvisorTarget | Chicago, IL
Fostered clean and sanitary work environment to protect customers and staff from infection.
Evaluated customer skin to determine unique conditions and skin type.
Recommended appropriate products to meet customers' individual needs.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Showed customers how to apply makeup and other products to achieve desired looks.
Finalized purchases and processed payments.
Read weekly sales inserts and monitored price changes.
Helped customers find specific products, answered questions and offered advice.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Met or exceeded sales goals on regular basis.
Auditing backroom product locations and on the sales floor
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Monitored customers for signs of security concerns and escalated issues to management.
06/2019 - 03/2020Line LeaderNaf Naf Grill | Chicago, IL
Inspected equipment for cleanliness following each shift.
Kept areas clean, neat and inspection-ready at all times to comply wiith product guidelines.
Kept stations stocked and ready for use to maximize productivity.
Rotated stock items and ingredients to maintain efficiency and freshness.
Made all meals in accordance with company standards and requirements.
Dressed, seasoned and garnished appetizers and salads to prepare for food service.
Processed cash, credit and debit payments for purchases.
Documented orders and special requests, gathered condiments and packaged food.
Stocked salad and cold food lines, replenished ice and verified temperatures of different food items.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Followed guidelines for safe serving, appropriate temperatures, and proper presentation.
Answered front desk phones.
Processed POS transactions, including checks, cash and credit purchases or refunds.
08/2016 - 04/2018Take-Out SpecialistChipotle Mexican Grill Inc. | Chicago, IL
Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty.
Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
Called and updated customers on order status and alerted when menu items ran out before kitchen processed orders, making changes and suggesting alternatives to preserve customer satisfaction.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Kept track of event finances, including initial deposits, due payments and final balances.
Checked identification to enforce age regulations for alcoholic beverages.
Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Displayed enthusiasm and promoted online order and catering service to customers, successfully increasing referrals and walk-in business.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Answered customers' questions, recommended items and recorded order information.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Cutting skills on vegetables and meat
Inventory on catering supplies
Made salsas and shredded cheese
01/2015 - 12/2019Youth MentorST.ITA | Chicago, IL
Recommended coping mechanisms and offered guidance to individuals dealing with intense problems.
Marked homework assignments, tests and special projects to communicate grading.
Conducted special assessments and tutoring sessions to support individual student needs.
Prepared lesson materials and visual aids to reinforce lesson concepts.
Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
Distributed classroom materials and supplies such as pencils, paper and art materials.
Attended in-services, workshops and seminars.
Education and Training
06/2016High School Diploma Nicholas Senn High School | 5900 N. Glennwood, Chicago