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Correctional Officer IV Resume Example

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CORRECTIONAL OFFICER IV
Summary

Responsible and friendly, able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Skills
  • Customer assistance
  • Friendly, positive attitude
  • Work ethic
  • Time management
  • Conflict resolution
  • Leadership
  • Basic math
  • Cash register operation
  • POS system operation
  • Payment processing
  • First Aid/CPR
  • Machinery upkeep
  • Animal care knowledge
  • Equipment operation
Experience
09/2016 - CurrentCorrectional Officer IVTDCJ-Hodge | Rusk, TX
  • Attended regular trainings and maintained appropriate certifications.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Maintained daily logs of shift activity.
  • Maintained clear and open communications with all facility areas to support efficient and safe operations.
  • Observed and directed inmates during recreation, visits, telephone and shower time.
  • Assisted in restraining violent and unruly inmates.
  • Maintained correct physical head count at all times.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Maintained records and logs of man hours, materials and equipment used.
12/2011 - 09/2016Warehouse Picker/Lift Driver/Orderfiller/Unloader AssociateWal-Mart Distribution Center 6005 | Palestine, TX
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Conducted inventory transactions using scanner gun.
  • Operated forklift to elevate or place merchandise in appropriate areas.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Improved profit margins by streamlining operations and workflow.
  • Handled all delegated tasks, including operating cardboard baler and kept workers supplied with supplies and/or freight.
  • Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
  • Contributed ideas on ways to improve or optimize warehousing procedures.
  • Resolved conveyor system issues by clearing jams and blockages.
07/2000 - 12/2011LTL Stocker/Customer Service Associate/Receiving AssociateLowes Home Improvement | Palestine, TX
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Blocked and faced all products on shelves and displays to meet company policies.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Operated forklift to elevate or place merchandise in appropriate areas.
06/1996 - 12/2000Delivery DriverWoodson Lumber | Buffalo, TX
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Completed daily pre-trip inspection checklist before first delivery.
  • Directed efficient product loading and checked load balance to prevent on-the-road incidents.
  • Positioned blocks and ties around items to secure cargo during transit.
  • Processed payments by accepting cash, checks and credit card payments.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Located and selected merchandise to verify against delivery sheet specifications.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks.
  • Answered customer questions regarding shipments.
Education and Training
06/1996High School Diploma
Buffalo High School | Buffalo, TX
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Resume Overview

Companies Worked For:

  • TDCJ-Hodge
  • Wal-Mart Distribution Center 6005
  • Lowes Home Improvement
  • Woodson Lumber

School Attended

  • Buffalo High School

Job Titles Held:

  • Correctional Officer IV
  • Warehouse Picker/Lift Driver/Orderfiller/Unloader Associate
  • LTL Stocker/Customer Service Associate/Receiving Associate
  • Delivery Driver

Degrees

  • 06/1996 High School Diploma

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