Correctional Officer Resume Example
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CORRECTIONAL OFFICER
Professional Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.
Skills
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Work History
03/2016 to 09/2021Correctional OfficerState Of Montana | A And B Trailer Court Number Two , MT
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Booked new inmates into facility and processed inmates for release.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Performed physical inventory counts and resolved discrepancies.
- Established and maintained effective key control and physical security protocols.
- Processed excess equipment for disposal and redistribution.
- Permitted entry with escort for approved persons into secure locations.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
10/2014 to 10/2015Customer Service RepresentativeBrady Corporation | Valencia , CA
- Documented and detailed calls and complaints using call center's database.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Educated customers about terminology, features and benefits to improve understand of Medicaid, SNAP and TANF benefits and what would be best for their families to apply for.
05/2011 to 09/2014WaitressHyatt Hotels Corp. | Aspen , CO
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Inspected dishes and utensils for cleanliness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Stayed up-to-date on menu changes to help customers make food choices.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Education
05/2011High School DiplomaCayuga High School, City, State
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Resume Overview
School Attended
- Cayuga High School
Job Titles Held:
- Correctional Officer
- Property Officer
- Customer Service Representative
- Waitress
Degrees
- 05/2011 High School Diploma
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