correctional officer resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Detail-oriented professional adept at collecting and processing information. Strategic and organized with excellent verbal and written communication skills. Reviewing records and making sound judgments about personnel, risks and field operations.

Work History
Correctional Officer, 10/2021 - Current
Blue Earth County Mankato, MN,
  • Booked new inmates into facility and processed inmates for release.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Notified victims of upcoming inmate releases.
  • Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Identified needed updates to correctional plans and assigned inmates to appropriate housing.
Pretrial/Probation Officer, 02/2018 - 08/2021
Summit County Court Of Common Pleas City, STATE,
  • Built relationships with defendants and offenders, assessing living conditions and case background information.
  • Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies on a daily basis.
  • Maintained organized offender records and documentation in compliance with department and legal standards.
  • Completed reports on behalf of court and associated legal entities.
  • Determined appropriate supervision levels by conducting risk and needs assessments.
  • Initiated crisis intervention by following official crisis communication plans and training.
  • Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes.
Shift Supervisor/Federal Caseworker, 08/2015 - 02/2018
Oriana House Inc. City, STATE,
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Conducted monthly inspections/audits to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Delivered successful training to more than twenty (20) employees, educating on successful work processes and productivity strategies.
Fraud Escalated Help Desk Representative – Supervisor, 08/2013 - 10/2015
Synchrony Financial, GE Capital City, STATE,
  • Responsible for evaluating circumstances of cases of suspected or confirmed fraud and make recommendations about future counter measures.
  • Responsible for interpreting data and program trends and providing recommendations.
  • Worked with anti-money laundering and OFAC applications.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity and minimize impact.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Developed team communications and information for meetings.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Conducted research, gathered information from multiple sources and presented results.
  • Research and Writing Skills
  • Leadership Training and Experience
  • Data Analyses
  • Organization and Time management
  • Planning and Coordination
  • Conflict resolution skills
  • Inmate behavior modification tactics
  • CCTV Monitoring
  • Crisis Intervention Training
  • Criminal Investigations
  • Critical thinking
  • Background investigations
Master of Science: Justice Studies, Homeland Security/Advanced Counter Terrorism, Expected in 05/2018
Southern New Hampshire University - Hooksett, NH
Status -
  • Member of National Honor Society of Leadership and Success
  • Relevant Coursework Completed: Global Terrorism & Terrorist Tech and Counter Terrorism
Bachelor of Science: Political Science/Criminal Justice, Law Enforcement, Expected in 05/2013
University of Akron - Akron, OH
Status -
  • Relevant Coursework Completed: Global Public Health Threats, Critical Incident and Intervention and Public Relations.

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Resume Overview

School Attended

  • Southern New Hampshire University
  • University of Akron

Job Titles Held:

  • Correctional Officer
  • Pretrial/Probation Officer
  • Shift Supervisor/Federal Caseworker
  • Fraud Escalated Help Desk Representative – Supervisor


  • Master of Science
  • Bachelor of Science

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