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Correctional Officer Resume Example

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CORRECTIONAL OFFICER
Summary

Ambitious student pursuing Criminal Justice degree eager to contribute developed knowledge in Police Officer role. Skilled in saftey and security in Correctional settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills
  • Strategic planning and organization
  • Excellent problem solver
  • Crisis management
  • Mentorship
  • Safety
  • Effective communication skills
  • Community relations expertise
  • Coordination
  • Flexible
  • Team management
  • Multitasking
  • Active listening
  • Time management
  • Decision-making
Experience
Correctional OfficerCity of Rock Hill | Rock Hill, SC | May 2019-Current
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Maintained correct physical head count at all times.
  • Inspected cells and conducted random searches of common areas.
  • Detected potential threats and quickly defused conflicts.
  • Promoted safety, order and functionality of jail facility.
  • Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
  • Issued clothing, bedding, and other authorized items to inmates.
  • Searched inmates cells and belongings for contraband and weapons.
  • Maintained appropriate control, security and well-being over those detained.
Correctional OfficerSouth Carolina Department of Corrections | Columbia , SC | Aug 2016-May 2019
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Detected potential threats and quickly defused conflicts.
  • Maintained appropriate control, security and well-being over those detained.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Conducted internal security checks to ascertain inmate safety.
  • Maintained daily logs of shift activity.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Observed and directed inmates during recreation, visits, telephone and shower time.
  • Maintained clear and open communications with all facility areas to support efficient and safe operations.
  • Assisted in restraining violent and unruly inmates.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Contributed to treatment staffing team developing rehabilitative program for juveniles.
  • Maintained correct physical head count at all times.
  • Inspected cells and conducted random searches of common areas.
  • Transported inmates to and from personal appointments, including medical and dental appointments.
  • Maintained records and logs of man hours, materials and equipment used.
Assistant Store ManagerCato Corp. (Its Fashions/ Its Fashion Metro) | Rock Hill/ Columbia/ Lexington, SC | Jan 2014-Aug 2016
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Supervised sale associates in processing credit, debit, and cash payments to streamline sales.
  • Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
  • Coached and developed store associates through formal and informal interactions.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Customer Service RepresentativeBank of America (Skyes) | Sumter, SC | Mar 2016-Aug 2016
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
  • Collected and organized all loan documents for underwriting.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education and Training
Bachelor of Science: Criminal JusticeStrayer University | | Washington, DC | Expected in Jun 2022
  • Minor in Crime and Criminal Behavior.
  • Major in Bachelor of Science in Criminal Justice
Some College (No Degree): Liberal Arts And SciencesYork Technical College | Rock Hill, SC
  • Completed continuing education in University Studies.
High School DiplomaClover High School | | Clover, SC | Jun 2013
Personal Information
Security and safety Leadership (Decision Making) Policy-oriented Adaptability Problem Solving Self-management and motivation Creativity
Interests
  • 2014 York County Sheriff Citizen Academy (York, South Carolina): Learning about all departments and operations within the sheriff department.
  • South Carolina Department of Juvenile Justice (Emmet Scott, Rock Hill South Carolina): After school program for young kids, teaching and mentoring about decisions making.
  • Cass Elias McCarter Guardian ad Litem SCGAL (Lexington South Carolina: Overseeing the child environment of safety and concerns of child well-being by being an advocate.
  • 2019 Worthy Boys and Girls Camp (Rock Hill, South Carolina): Campers enjoy a wide variety of activities, including weekly field trips. The camp has provided a week-long opportunity for area young people to: Experience the outdoors. Learn new skills such as swimming, first aid and various crafts. Develop new interpersonal skills. Build personal self-esteem. 2
Activities and Honors
  • Staff, Pathway Group Homes ( December 2020- present)
  • Staff, Community Shelter of Union County (November 2020- present)
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Resume Overview

Companies Worked For:

  • City of Rock Hill
  • South Carolina Department of Corrections
  • Cato Corp. (Its Fashions/ Its Fashion Metro)
  • Bank of America (Skyes)

School Attended

  • Strayer University
  • York Technical College
  • Clover High School

Job Titles Held:

  • Correctional Officer
  • Assistant Store Manager
  • Customer Service Representative

Degrees

  • Bachelor of Science : Criminal Justice
    Some College (No Degree) : Liberal Arts And Sciences
    High School Diploma

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