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Correctional Officer Resume Example

Resume Score: 80%

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CORRECTIONAL OFFICER
Professional Summary

Focused Correctional Officer offering 3-year history of monitoring high-volume correctional facilities to maintain safety and order. Extensive experience in inmate restraints and searches. Proven success enforcing facility policies and reducing inmate altercations. Attentive Police Dispatcher bringing 1 year of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment, including police radio. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.

Work History
Company Name- Correctional Officer
City, State09/2020 - Current
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Identified facility openings and designated inmates to housing units.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Maintained custody and control of hundreds of inmates housed in secure housing units.
  • Conducted routine and emergency head counts.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Observed behavior of residents individually and in groups.
  • Built solid relationships with staff and residents to keep institution safe and secure.
Company Name- Telecommunications Operator
City, State08/2019 - 09/2020
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Connected callers with appropriate professional, department or business.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Responded to daily caller requests with information about assistance and timeframes.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Company Name- Assistant Manager
City, State11/2014 - 05/2019
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Mentored 6-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Company Name- Kitchen Assistant
City, State10/2008 - 06/2009
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Adhered to company quality constraints and industry best practices for guest satisfaction.
  • Assisted servers by providing glassware and utensils to guests.
  • Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
  • Actively promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Skills
  • Conflict resolution skills
  • Inmate behavior modification tactics
  • Visitation Guidelines Understanding
  • Search and Seizure Procedures
  • Safety and Security Enforcement
  • Restraint Techniques
  • Inmate Management
  • Correctional Facility Procedures
  • CCTV Monitoring
  • Strong Interpersonal Skills
  • Emergency Management
  • Self-Defense Techniques
  • Weapons training
  • Emergency Response
  • Firearm operations trained
  • Relationship building and management
  • Surveillance
Education
Geneva County High SchoolCity, State05/2007High School Diploma
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Resume Overview

School Attended

  • Geneva County High School

Job Titles Held:

  • Correctional Officer
  • Telecommunications Operator
  • Assistant Manager
  • Kitchen Assistant

Degrees

  • High School Diploma

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