Assertive Correctional Officer with 3 years of experience enforcing rules to keep order within jails and prisons. Calm and dependable individual trained in defensive tactics and conflict resolution. Polished in monitoring inmate behavior and conduct to prevent crime and escapes.
Skills
Behavioral Disorders Familiarity
First Aid and CPR Certified
Courtroom Practices Familiarity
Strategic Planning and Organization
State and Federal Laws Knowledge
Excellent Problem Solver
Crisis Management
Emergency Response
Corrections
Disciplinary Actions
Criminal Justice
Experience
06/2020 to Current
Correctional OfficerCook County Sheriff – Chicago, IL,
Inspected cells and conducted random searches of common areas.
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Detected potential threats and quickly defused conflicts.
Maintained clear and open communications with facility areas to support safe operations.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Supervised residents during meal distribution and intake, recreation time and work-site performance.
Applied non-violent response tools and physical restraint during problematic situations.
Enforced resident behavior management protocols and drafted incident reports for infractions.
Received property from incoming inmates, provided receipts and inspected items for contraband.
Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
Instructed inmates on work detail and oversaw work-site transportation.
Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
Supervised offender work assignments and evaluated performance for compliance with standard regulations.
Oversaw public areas and grounds to verify cleanliness and inmate safety.
Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
03/2019 to 04/2020
Cashier Team LeadOtg – Minneapolis, MN,
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Processed payments promptly for customers to exceed productivity standards.
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Answered customer questions and provided store information.
Verified customer age requirement for alcohol or tobacco purchases.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Helped customers find specific products, answered questions and offered product advice.
09/2018 to 03/2019
WaitressTraditions Spirits – Denton, TX,
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Greeted customers, answered questions and recommended specials to increase profits.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Presented food and beverages to guests at tables.
Relayed orders to service bar and kitchen via point-of-sale register system.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Cleared table and bussed dishes to allow for quick setups.
Set up dining room to meet hospitality and service standards.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
01/2018 to 08/2018
Cook's AssistantBerkshire Health Systems, Inc. – Pittsfield, MA,
Prepared food for service based on daily specials and chef's needs.
Set up and performed initial prep work for soups, sauces and salads.
Grilled and deep fried various foods from meats to potatoes.
Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Maximized kitchen speed and efficiency by preparing salads, desserts and meats for cooks.
Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Observed food safety and sanitation protocols to reduce germ spread.
Prepared variety of foods according to exact instructions and recipe specifications.
Education and Training
Expected in 05/2020 to to
High School Diploma: Weld Central Senior High School - Keenesburg, CO GPA:
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