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Correctional Officer Resume Example

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CORRECTIONAL OFFICER
Summary

Seasoned, resourceful Correctional Officer familiar with problem-solving and crisis-management techniques necessary to effectively navigate prison environment. Detailed supervision for day-to-day inmate interactions, including recreation, leisure and work-site activity. Safety-focused dedication with results-oriented planning and protocol establishment to maintain safety for all.

Skills
  • Non-violent intervention
  • Restraint techniques
  • First aid and CPR certified
  • Excellent problem solver
  • Inmate rights
  • Observation
  • CCTV monitoring
  • Safety
  • Criminal Justice
Experience
Texas Department of Criminal Justice | Dayton, TXCorrectional Officer01/2015 - 12/2020
  • Supervised activities of adolescents in residential setting.
  • Safely transported inmates to and from work sites.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Inspected cells and conducted random searches of common areas.
  • Maintained appropriate control, security and well-being over those detained.
  • Conducted internal security checks to ascertain inmate safety.
  • Supervised inmates during day-to-day activities.
  • Assisted in restraining violent and unruly inmates.
  • Maintained communications with staff and inmate body to maintain safe, effective prison environment.
  • Maintained records and logs of man hours, materials and equipment used.
  • Instructed inmates on work detail and oversaw work-site transportation.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Maintained correct physical head count at all times.
  • Observed and directed inmates during recreation, visits, telephone and shower time.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Attended regular trainings and maintained appropriate certifications.
  • Detected potential threats and quickly defused conflicts.
Time Wise Management Systems | Baytown, TXCashier06/2017 - 04/2019
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Resolved issues regarding customer complaints and escalated worsening concerns to store manager for remediation.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Assisted store managers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Inspected items for damage and obtained replacements for customers.
Jack In The Box | Baytown, TXCashier06/2014 - 12/2014
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to store manager for remediation.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved issues with cash registers, card scanners and printers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Whataburger Restaurants LLC | Baytown, TXAssistant Manager06/2008 - 05/2014
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Greeted customers and responded to informational requests.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Answered phone calls to assist customers with questions and orders.
Education and Training
Ross S Sterling High School | Baytown, TXHigh School Diploma06/2010
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Resume Overview

Companies Worked For:

  • Texas Department of Criminal Justice
  • Time Wise Management Systems
  • Jack In The Box
  • Whataburger Restaurants LLC

School Attended

  • Ross S Sterling High School

Job Titles Held:

  • Correctional Officer
  • Cashier
  • Assistant Manager

Degrees

  • High School Diploma

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