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Correctional Officer Resume Example

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CORRECTIONAL OFFICER
Professional Summary

Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.

Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.

Work History
01/2020 - 05/2020Correctional Officer | State Of Florida - Mayo, FL
  • Searched building and grounds, living quarters and work areas for contraband.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Maintained custody and control of four hundred inmates housed in high security unit.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Conducted routine and emergency head counts.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
10/2019 - 12/2019Amazon Fulfillment Employee | Amazon - Jacksonville, FLORIDA
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Increased customer satisfaction by resolving Product and Service issues.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Updated daily logs with regular shift activities and incident details.
09/2019 - 12/2019Kohl's Seasonal Employee | Kohls Corp. - Jacksonville , Florida
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Managed customer relations and customer service through daily communication and interaction.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Trained in loss prevention, visual merchandising and general sales skills.
10/2017 - 02/2018Early Childhoold Teacher's Assistant | McAllister Elementary School - Richmond Hill , Georgia
  • Supported instructor with test administration, curriculum development and assignment grading.
  • Supported student learning objectives through personalized and small group assistance.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Helped teachers recognize learning issues evident in one-to-one support instruction.
  • Oversaw groups of up to 25 students at school and off-site locations, maintaining optimal safety and security.
Skills
  • Customer service
  • Safety and compliance
  • Conflict resolution skills
  • Relationship development
  • Emergency Response
  • Warehouse operations
  • Early Childhood Education
  • Team management
  • Communication skills
Education
05/2018Richmond Hill High School, Richmond Hill, GADiploma:
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Resume Overview

Companies Worked For:

  • State Of Florida
  • Amazon
  • Kohls Corp.
  • McAllister Elementary School

School Attended

  • Richmond Hill High School

Job Titles Held:

  • Correctional Officer
  • Amazon Fulfillment Employee
  • Kohl's Seasonal Employee
  • Early Childhoold Teacher's Assistant

Degrees

  • Diploma :

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