Correctional Officer Resume Example

Provided customer service support and advice on regulations and requirements regarding various registration programs.

• Greeted visitors and ascertained purpose of visit, issuing any needed credentials and directing to appropriate staff or department.
• Manage record database using several different softwares, keeping all information confidential in accordance with federal privacy laws
• Collaborated effectively with registration clerk and other personnel to process paperwork and direct to appropriate departments.
• Clearly explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
• Assessed methods of payment for services, initiated processing and made referrals to specialists for financial options.
• Welcomed patients to facility and assisted with registration sign-in process.
• Responded to incoming department phone calls and directed callers to appropriate team members based on need.
• Maintained HIPAA compliance and integrity of hospital policies and procedures.
• Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
• Maintained confidentiality of all patient information by adhering to HIPAA and department procedures.
• Verified patient information, including demographics, income and insurance type for input into computer systems.
• Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
• Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
• Registered patients for outpatient procedures and emergency services.
• Contacted insurance carriers to verify coverage, copays and deductible information for patients.
• Delivered clear instructions to direct patients to specific areas, including outpatient unit and cardiac care floor.

• Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
• Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
• Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
• Reviewed and monitored patient medication files and lab data in hospital setting.
• Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
• Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
• Refilled medications, offered insight into over-the-counter products and verified insurance benefits.

• Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
• Worked to improve patient outlook and daily living through compassionate care.
• Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
• Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
• Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
• Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
• Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
• Monitored vital signs and medication use, documenting variances and concerning responses.
• Worked with supervisory medical staff to review cases and improve care.
• Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
• Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
• Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
• Transported patients to and from medical, dental and personal care appointments.