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correctional officer resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I am a dedicated, dependable, hardworking individual. I am skilled and trained in many fields. I am a Class II Law Enforcement Officer and a Certified Nursing Assistant. My focus is Customer Service. My experience also exceeds 5 years as a Customer Service Representative for Sykes Ent. I contribute to smooth operations and aim beyond requirements to satisfy the needs of others. I am well trained in several areas. I am more than certain I will be a great addition to your organization.

Skills
  • Call Center Operations
  • Verbal Communication
  • Inbound and Outbound Calling
  • Issue and Complaint Resolution
  • Credit Card Payment Processing
  • Customer Retention Strategies
  • Time Management
  • Supervisory Experience
  • Data Entry
Experience
12/2019 to Current Class II Law Enforcement Officer Corecivic | Hanna, OK,
  • Oversaw public areas and grounds to verify safe operations and supervised random searches of common areas.
  • Coordinated activities to stimulate learning and skill development for life after incarceration.
  • Supervised inmates during intake, meal distribution, recreation time, and visits.
  • Enforced behavior management protocols, and drafted incident reports for infractions.
12/2015 to 08/2021 Customer Service Representative Sonic Healthcare Usa | Huntsville, AL,
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Informed customers about billing procedures, processed payments and provided payment options.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education and Training
Expected in 12/2020 to to Class II Law Enforcement Officer | South Carolina Criminal Justice Academy, Columbia, GPA:
Expected in 12/2015 to to High School Diploma | West Florence High School, Florence, SC GPA:
Certifications
  • Certified Nursing Assistant - 2022
  • CPR Certified - 2022

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Resume Overview

School Attended

  • South Carolina Criminal Justice Academy
  • West Florence High School

Job Titles Held:

  • Class II Law Enforcement Officer
  • Customer Service Representative

Degrees

  • Class II Law Enforcement Officer
  • High School Diploma

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