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Correctional Officer Resume Example

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CORRECTIONAL OFFICER
Professional Summary

Focused Security Officer offering over 10 years of experience monitoring high-volume facilities ranging from property to correctional buildings in order to maintain safety and order. Extensive experience as a supervisor with leadership skills. Proven success enforcing facility policies and reducing property lost and altercations. Handles difficult and high-pressure situations with sound judgment and reasoned thinking seeking new opportunity for career advancement.

Skills
  • Skilled in Conflict Resolution
  • Security Team Management
  • Safety and Security
  • Relationship building and management
  • Office administration
  • Database Entry
  • Multi-Line Phone Systems
  • Staff Management
  • Administrative support
  • Performance Monitoring
  • Sales
Work History
Debt Collector Agent01/2019 to Current
Synchrony Financial – Killeen, , TX
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Maintained high volume of calls to meet demands of busy group.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Correctional Officer05/2014 to 12/2018
Department of Correction – Mayagüez, Puerto Rico
  • Created and maintained arrest files on all inmates processed through jail.
  • Directed the activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Supervised and Inspected work site and crew trucks for contraband, cleanliness and safety.
  • Responded to inquiries from the public, other staff, inmates and visitors.
  • Booked new inmates into facility and processed inmates for release.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Established positive working relationships and maintained boundaries with resident offenders.
Armed Security Officer03/2010 to 04/2014
St. James Security – Mayagüez, Puerto Rico
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences while working with local law enforcement.
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Patrolled commercial property
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Responded quickly to incidents and assessed active situations for security concerns.
Security Supervisor04/2006 to 04/2014
Retain Ready & Responsible Security Inc – Mayagüez, Puerto Rico
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Demonstrated commitment to public safety by patrolling events and well-populated establishments.
  • Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
  • Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
  • Supervised grounds, employee entrances and exits and security officers on duty.
Machine Builder Operator02/2002 to 04/2006
Bloques Universales Inc – Hormigueros, Puerto Rico
  • Assembled equipment and components according to design specifications.
  • Inspected and tested components, assemblies and power tools for proper functionality.
  • Checked position and alignment of each component to prevent errors and minimize materials waste.
  • Followed outlined specifications to implement effective assembly plans.
Education
Correctional Facility Officer CertificateAcademia Ramos Y Morales- Adjunta, Puerto Rico
Marine Technician Certificate Mech Tech College - Mayagüez, Puerto Rico
High School DiplomaInteramerican University of Puerto Rico High Schoo- San German, Puerto Rico
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Resume Overview

Companies Worked For:

  • Synchrony Financial
  • Department of Correction
  • St. James Security
  • Retain Ready & Responsible Security Inc
  • Bloques Universales Inc

School Attended

  • Academia Ramos Y Morales
  • Mech Tech College
  • Interamerican University of Puerto Rico High Schoo

Job Titles Held:

  • Debt Collector Agent
  • Correctional Officer
  • Armed Security Officer
  • Security Supervisor
  • Machine Builder Operator

Degrees

  • Correctional Facility Officer Certificate
    Marine Technician Certificate
    High School Diploma

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