correctional officer resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
My objective is to apply for a position with a company that will allow me to further develop my leadership and communication skills, while leaving a positive impact on the community.
Correctional Officer, 05/2012 to Current
Blue Earth CountyMankato, MN,
  • Responsibility for the care, custody and control of male and female inmates.
  • Interfaces with prisoners to determine their needs or problems.
  • Observes inmates, their activities and observes any unusual behaviors or needs.
  • Conducts searches on incoming inmates and prepares them for commitment.
  • Supervises work detail of inmates.
  • Documents and maintains daily log of prison activities and/or incidents.
  • Member of the Transport Team, providing armed correctional services in public, such as local hospitals.
  • Responsible for the intake process of female inmates, finger prints, photos, DNA collection, etc.
  • Checks incoming mail, clothing and other items for contraband or other illegal items.
  • Searches all areas of prison for contraband.
  • Issues clothing and housecleaning supplies.
  • Makes security checks inside and outside the prison and conducts prisoner head counts on a regular basis.
  • Supervises the activities of the prisoners such as feeding, sick call, and educational and recreational activities.
Child Support Enforcement Officer, 02/2008 to 05/2012
Truist Financial CorporationLancaster, PA,
  • Primary duty is to enforce financial support order established by county judges.
  • Hold over the phone and face to face conferences for persons who fail to comply with court orders Issuance and vacating of bench warrants for those who fail to comply Presenting and testifying cases to the judge for enforcement of cases in the court room and via video conference Assisting clients with obtaining employment to fulfill child/spousal support orders Liaison for the court and clients families during incarceration.
Sales Support Associate, 2006 to 01/2008
Wells FargoDelray Beach, FL,
  • Provided agents with sales illustrations for universal and term life insurance to.
  • provide for their clients.
  • I also am the “term conversion” contact for the (Mass Mutual).
  • team.
Commissions Customer Service Representative, 04/2003 to 11/2005
Hcc Life InsuranceTerre Haute, IN,
  • Responsible for fielding commission calls from agents and assisting in resolving.
  • whatever questions they may have in regards to the receipt of their commission.
  • compensation.
Customer Service Rep 2, 04/2000 to 10/2002
AT&T Wireless ServicesCity, STATE,
  • Assisted external customers and co-workers with questions in regards to wireless service plans, billing questions, complaints, concerns, and technical issues involving our company.
  • Conducted outbound calls to external customers in regards to follow up on calls relating to intense billing and technical issues.
  • Assisted supervisors with critiquing other employees who are in need of help and assistance in improving their call statistics and call quality.
  • Member of the Stars program which assists technical support with testing of new programs and software and in the development of new hires by assisting them with any questions they have to help the customers with one contact resolution while in their training process.
Graduate Loan Representative, 02/1999 to 04/2000
Pennsylvania Higher Education Assistance AgencyCity, STATE,
  • Assisted customers with providing information on how to maintain their graduate loans and keep them in good standing prior to repayment and/or after they have entered repayment status.
  • Assisted with the development of new hires.
  • Chosen for shadowing for new hires to give them knowledge and experience of the job duties and requirements.
  • Processing of applications for the deferment of payments for student loans in times of economic hardship.
Claims Examiner, 11/1998 to 03/1999
SynertechCity, STATE,
  • My duties included the quality assurance of medical claims.
Mail Clerk Order Filler, 10/1998 to 11/1998
United States Postal ServiceCity, STATE,
  • Duties required the processing and production of the United States mail.
  • Responsible for.
  • sorting mail manually and by machine to ensure prompt delivery to customers.
  • Team.
  • lead/liaison between co-workers and upper management for any questions or concerns.
  • Pharmaceutical (Bindley Western, Middletown Pa.
Pharmaceutical Order Filler, 02/1998 to 09/1998
Bindley WesternCity, STATE,
  • Responsible for processing pharmaceutical orders for major drug companies.
  • Team lead that processed orders and motivated team members to keep prescription orders accurate and to have them processed in a timely fashion.
  • Qualification/Certifications Maintains mandatory firearms, combat, CPR, First Aid, and pepper mace training Completion of the Pennsylvania Department of Corrections Basis Training Academy (2012).
Education and Training
Bachelor of Science: Criminal Justice, Expected in 2016 to Penn State of Harrisburg - Middletown, PA
: Criminal Justice, Expected in 2010 to Harrisburg Area Community College - Harrisburg, PA
High School Diploma: Secretarial Science, Expected in 1995 to William Penn High School - Harrisburg, PA
Maintain annual creditials for Firearms, Use of Force, CPR/AED, First Aid, and Oleoresin capsicum
Completion of the Pennsylvania Department of Corrections Basic Training Academy (2012)

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Resume Overview

School Attended

  • Penn State of Harrisburg
  • Harrisburg Area Community College
  • William Penn High School

Job Titles Held:

  • Correctional Officer
  • Child Support Enforcement Officer
  • Sales Support Associate
  • Commissions Customer Service Representative
  • Customer Service Rep 2
  • Graduate Loan Representative
  • Claims Examiner
  • Mail Clerk Order Filler
  • Pharmaceutical Order Filler


  • Bachelor of Science
  • High School Diploma

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