Corporate Services Manager Resume Example
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CORPORATE SERVICES MANAGER
Professional Summary
Self-directed and resourceful Chief of Staff with 16 years of experience successfully organizing, managing and delivering cross-functional projects. Influences and guides at executive-level while structuring and executing complex analyses to support strategy in fast-paced and evolving environment. Excellent influencer and relationship builder with growth mindset and strong communications skills to summarize and present multiple topics effectively to wide audience.
Skills
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Work History
Corporate Services Manager, 12/2019 to Current
Altice Usa Inc. – Sparta , NJ
Altice Usa Inc. – Sparta , NJ
- Promoted within the first one hundred and twenty (120) days of employment to management position based on creating influential organizational effectiveness assessments.
- Gathered, analyzed and compiled data into reports to be distributed to appropriate personnel.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
- Developed written plans and obtained customer consent to proceed.
- Set and administered department budgets for expenditures, materials and labor.
- Hired and trained new corporate services workers to improve efficiency of department and cultivate productive work atmosphere.
- Oversaw team of service professionals focused on administration and customer service.
- Analyzed account information to improve and optimize customer relations, resulting in an increase in revenue.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
Chief of Staff, 08/2015 to 10/2019
Albany Charter School Network – San Jose , CA
Albany Charter School Network – San Jose , CA
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Chief of Staff, 12/2012 to 09/2015
Alphasense – New York , NY
Alphasense – New York , NY
- Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Performed financial and managerial analyses to evaluate data and make recommendations, prepare financial reports and projections and conduct presentations.
- Developed analytical frameworks, data models and relevant insights to support prioritization, scoping and effective decision-making throughout organization.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Senior Executive Manager, 05/2008 to 09/2012
Central Michigan University – City , STATE
Central Michigan University – City , STATE
- Accomplished special objectives and projects according to requests from board members.
- Enabled revenue generation by pursuing partnerships, sourcing funding and capitalizing on market opportunities.
- Established clear and competitive goals, growth roadmaps and strategic business plans.
- Organized due diligence in preparation for sale of business unit.
- Evaluated expenses and set appropriate budget levels.
- Reviewed and approved individual division budgets, fiscal reports, proposed activities and staffing level impacting department budget.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Earned company exceptional ratings and testimonials from clients and industry organizations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Education
High School DiplomaBrandon High School - City
Bachelor of Science: Business Administration And ManagementCentral Michigan University - City, State
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Resume Overview
School Attended
- Brandon High School
- Central Michigan University
Job Titles Held:
- Corporate Services Manager
- Chief of Staff
- Senior Executive Manager
Degrees
- High School Diploma
Bachelor of Science : Business Administration And Management
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