Corporate Services Manager resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Self-directed and resourceful Chief of Staff with 16 years of experience successfully organizing, managing and delivering cross-functional projects. Influences and guides at executive-level while structuring and executing complex analyses to support strategy in fast-paced and evolving environment. Excellent influencer and relationship builder with growth mindset and strong communications skills to summarize and present multiple topics effectively to wide audience.

  • Documentation and reporting
  • Team Oversight
  • Report Compilation
  • Policy and Procedure Adherence
  • Performance Feedback
  • Team Leadership
  • Conflict Resolution
  • Program Leadership
  • Budgeting
  • Financial Management
  • Contract Management
  • Project Management
  • Relationship building
  • Travel Arrangements
  • Event Planning
  • Expense Reports
  • QuickBooks expert
  • Advanced MS Office Suite
  • Office management
  • Report Development
  • Resourceful
  • Bookkeeping
  • Extensive vocabulary
  • 75 WPM typing speed
  • Payroll administration
  • Statistic Analysis
  • Financial Statements Expertise
Work History
Corporate Services Manager, 12/2019 to Current
Altice Usa Inc.Sparta, NJ,
  • Promoted within the first one hundred and twenty (120) days of employment to management position based on creating influential organizational effectiveness assessments.
  • Gathered, analyzed and compiled data into reports to be distributed to appropriate personnel.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
  • Developed written plans and obtained customer consent to proceed.
  • Set and administered department budgets for expenditures, materials and labor.
  • Hired and trained new corporate services workers to improve efficiency of department and cultivate productive work atmosphere.
  • Oversaw team of service professionals focused on administration and customer service.
  • Analyzed account information to improve and optimize customer relations, resulting in an increase in revenue.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
Chief of Staff, 08/2015 to 10/2019
Albany Charter School NetworkSan Jose, CA,
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Chief of Staff, 12/2012 to 09/2015
AlphasenseNew York, NY,
  • Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
  • Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
  • Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
  • Performed financial and managerial analyses to evaluate data and make recommendations, prepare financial reports and projections and conduct presentations.
  • Developed analytical frameworks, data models and relevant insights to support prioritization, scoping and effective decision-making throughout organization.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Senior Executive Manager, 05/2008 to 09/2012
Central Michigan UniversityCity, STATE,
  • Accomplished special objectives and projects according to requests from board members.
  • Enabled revenue generation by pursuing partnerships, sourcing funding and capitalizing on market opportunities.
  • Established clear and competitive goals, growth roadmaps and strategic business plans.
  • Organized due diligence in preparation for sale of business unit.
  • Evaluated expenses and set appropriate budget levels.
  • Reviewed and approved individual division budgets, fiscal reports, proposed activities and staffing level impacting department budget.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Earned company exceptional ratings and testimonials from clients and industry organizations.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
High School Diploma: , Expected in
Brandon High School - Ortonville, MI,
Bachelor of Science: Business Administration And Management, Expected in
Central Michigan University - Mount Pleasant, MI

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Resume Overview

School Attended

  • Brandon High School
  • Central Michigan University

Job Titles Held:

  • Corporate Services Manager
  • Chief of Staff
  • Chief of Staff
  • Senior Executive Manager


  • High School Diploma
  • Bachelor of Science

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