Corporate Services Manager resume example with 12+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Self-directed and resourceful Chief of Staff with 16 years of experience successfully organizing, managing and delivering cross-functional projects. Influences and guides at executive-level while structuring and executing complex analyses to support strategy in fast-paced and evolving environment. Excellent influencer and relationship builder with growth mindset and strong communications skills to summarize and present multiple topics effectively to wide audience.
Skills
Documentation and reporting
Team Oversight
Report Compilation
Policy and Procedure Adherence
Performance Feedback
Team Leadership
Conflict Resolution
Program Leadership
Budgeting
Financial Management
Contract Management
Project Management
Relationship building
Travel Arrangements
Event Planning
Expense Reports
QuickBooks expert
Advanced MS Office Suite
Office management
Report Development
Resourceful
Bookkeeping
Extensive vocabulary
75 WPM typing speed
Payroll administration
Statistic Analysis
Financial Statements Expertise
Work History
Corporate Services Manager, 12/2019 to Current Altice Usa Inc. – Sparta, NJ,
Promoted within the first one hundred and twenty (120) days of employment to management position based on creating influential organizational effectiveness assessments.
Gathered, analyzed and compiled data into reports to be distributed to appropriate personnel.
Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
Developed written plans and obtained customer consent to proceed.
Set and administered department budgets for expenditures, materials and labor.
Hired and trained new corporate services workers to improve efficiency of department and cultivate productive work atmosphere.
Oversaw team of service professionals focused on administration and customer service.
Analyzed account information to improve and optimize customer relations, resulting in an increase in revenue.
Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
Chief of Staff, 08/2015 to 10/2019 Albany Charter School Network – San Jose, CA,
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Chief of Staff, 12/2012 to 09/2015 Alphasense – New York, NY,
Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
Performed financial and managerial analyses to evaluate data and make recommendations, prepare financial reports and projections and conduct presentations.
Developed analytical frameworks, data models and relevant insights to support prioritization, scoping and effective decision-making throughout organization.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Improved office operations by automating client correspondence, record tracking and data communications.
Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Senior Executive Manager, 05/2008 to 09/2012 Central Michigan University – City, STATE,
Accomplished special objectives and projects according to requests from board members.
Enabled revenue generation by pursuing partnerships, sourcing funding and capitalizing on market opportunities.
Established clear and competitive goals, growth roadmaps and strategic business plans.
Organized due diligence in preparation for sale of business unit.
Evaluated expenses and set appropriate budget levels.
Reviewed and approved individual division budgets, fiscal reports, proposed activities and staffing level impacting department budget.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Earned company exceptional ratings and testimonials from clients and industry organizations.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Education
High School Diploma: , Expected in Brandon High School - Ortonville, MI, GPA:
Bachelor of Science: Business Administration And Management, Expected in Central Michigan University - Mount Pleasant, MI GPA:
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