Corporate Retail Inventory Clerk Resume Example

• Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
• Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
• Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
• Managed expenses and developed strategies that positioned store to perform in accordance with budget.
• Oversaw, trained and encouraged 30-60 Retail Cashiers and Stock Host, promoting culture of efficiency and performance.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
• Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
• Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
• Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
• Trained employees in suggested selling and merchandising techniques to obtain Dailey sales quotas.
• Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
• Upheld company customer service standards to provide customers with outstanding service and friendly environment.
• Completed all point of sale opening and closing procedures, including counting contents of cash register.
• Rotated stock to achieve optimum appeal and minimize shrinkage.
• Supervised guests at front counter, answering questions regarding products.
• Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
• Generated repeat business by delivering exceptional customer service and positive engagement.
• Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Managed inventory control, cash control and store opening and closing procedures.

Directed all dispatching, routing and tracking of 30 fleet vehicles.

• Evaluated and adjusted over 30 routes based on daily needs, available workers, traffic hazards and weather conditions.
• Trained 2-3 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 100%.
• Kept detailed track of all available field personnel and all in-progress and completed calls.
• Maintained updated and detailed records of calls in physical and electronic database.
• Increased area coverage by 50% through effective scheduling and detailed location monitoring.
• Responded to over 90 daily caller requests with information about assistance and scheduled in 2 hour time frames.
• Closely monitored dispatch board to triage and prioritize over 90 daily calls.
• Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Documented all changes in computer tracking system.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Increased customer service success rates by quickly resolving issues.
• Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.Streamlined processing procedures for various financial and employee documents to improve traceability.Kept physical files and digitized records organized for easy updating and retrieval by authorized team member Interacted with customers professionally by phone, to provide information and directed to desired staff members.
• Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
• Managed multi-line telephone system and greeted claimants during office visits.
• Oversaw automated tracking and documentation of data, client correspondence and office operations.

• Generated 2 leads per special events, resulting in $900,000 new revenues. Las Vegas Contest for Bruce Springsteen and Madonna first shows, was won at MGM Grand.
• Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, day of event coordination.
• Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
• Negotiated favorable agreements with vendors and facilities to keep costs low and fulfill contract budget requirements.
• Inspected proposed event facilities to identify problems with maintenance and cleaning and coordinate resolutions.
• Resolved issues with service providers and inventory vendors to produce smooth events.
• Greeted patrons and participants at events to guide guests to locations and answer questions.
• Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
• Supervised staff during events, including tracking positions and maintaining efficient performance.
• Solicited feedback from clients to assess event success and uncover opportunities for improvement.
• Reduced financial discrepancies by accurately managing budgeting, bookkeeping and auditing tasks.
• Organized, coordinated and deployed Concert events while focusing on delivering superior customer service.
• Accurately calculated and processed expenses during and after events.
• Participated in planning meetings, including distributing agenda and taking minutes.
• Contacted vendors, venue and stakeholders as directed and in professional manner.
• Supported events execution and venue set up and tear down.
• Maintained internal controls over disbursement functions in accordance with strict Sarbanes-Oxley guidelines.
• Processed all vendor invoices promptly in accordance with Vendor contract.
• Interacted with all necessary partners, including vendors, upper management and peers.
• Promptly answered multi-line phone system and greeted callers enthusiastically.
• Created business continuity plans for department in event of disaster or outage.
• Oversaw monthly accounting close process for timely and accurate reporting of financial information.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.