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Corporate Aviation Representative Resume Example

Resume Score: 80%

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CORPORATE AVIATION REPRESENTATIVE
Professional Summary

Dedicated and driven airport representative with uncompromising focus on customers' experience with abiding commitment to DFW Airport and its Mission to provide an exceptional Airport experience for its customers. Seeking the position of Terminal Experience Supervisor to uphold and ensure the standards of "clean, working and friendly" are being met and consistently exceeded by team.

Skills
  • Recipient of numerous positive remarks and comments from customers acknowledging dedication to excellent customer service
  • 9 Years of Airport Operational Excellence experience
  • Ability to Speak, Write and Conduct Business in Spanish
  • Toastmasters Communication and Leadership Experience
  • Leadership and Development
  • Empathetic and Compassionate
  • Maintaining Positive Attitude
  • Interpersonal Skills
  • Active Listening Skills
  • Customer Experience
  • Customer Engagement
  • Time Management
  • Relationship Development
  • Phone/ E-mail Business Etiquette
  • Follow Through
  • Quality control
  • Ability To Speak and Communicate Effectively
  • Proficient in Microsoft Office
  • Attention to Detail
  • Remain Calm Under Pressure and Take Action
  • Diplomatic in Handling Difficult Situations
  • Exceptional Customer Service Delivery
  • Encouragement to Others
  • Demonstrated Approach Through Operating with High Standards of Excellence to Customers and Coworkers
Work History
Corporate Aviation Representative, 08/2011 to Current
DFW Airport Board – DFW Airport, TX
  • Working with teammates to deliver world-class experience to customers, decide upon and delegate tasks with focus on customers' experience
  • Took it upon self to mentor two new team members on day-to-day operation at Corporate Aviation (CA) facility and helped new hires become more familiar with operation and other parts of DFW Airport for first couple of months
  • Calling in work orders to Airport Operations Center (AOC) for work to be completed in CA facility and with any equipment, following-up to ensure operation runs smoothly
  • Performed walk-through inspection of men's bathrooms and conductedsurvey of cleanliness of women's bathrooms in Terminals A & C (airside), submitted findings and pictures to Terminal Manager in extra, voluntary project
  • Support CA Supervisor with daily operational functions, discuss plans with work group peers and execute plans
  • Worked with traveling customers/ passengers to understand needs and provide high-quality service exceeding expectations
  • Gained leadership and effective communication skills experience serving as Club Secretary for DFW Airport's “Top Flight” Toastmasters Club 2016-2017
  • Currently building and compiling monthly update and presentation of operation, by-the-numbers and metrics, to present to CA Supervisors and Manager
  • Proven and demonstrated excellent service to customers, crew members and other board employees delivering exceptional, world-class customer experience
  • Extensive contact with public, contractors and other DFW Board Employees yielding positive, interpersonal interactions
  • Resolved custodial problems, improved operations and provided exceptional client support to customers
  • Seek to find quick solutions to solve customer complaints on any issues that arise, thinking "outside-the-box"
  • Maintain safe and secure workplace environment (including ramp) while promoting operational excellence and safety in daily routine
  • Continuing to build and cultivate meaningful business relationships over years with numerous customers, crew members and fellow coworkers
  • Have taken it upon self and have been asked to give tours of CA facility to various groups and small groups of people and explain operation
  • Actively pursue personal learning, growth, leadership and development opportunities offered at DFW Airport
  • Ensure and uphold standards for safety and cleanliness of facility are maintained, report any discrepancies, call in work orders to AOC
  • Made numerous speeches, held leadership roles in Toastmasters meetings and presented to peers
  • Review and promote DFW Policies for work group, refer others to reference
Inventory Specialist & Dispatcher, 11/2009 to 06/2011
US Aviation Academy – Denton, TX
  • Completed daily and weekly logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions
  • Managed aspects of customer business transactions from sale, purchase, billing and documenting work orders to execution with occasional special work assignments
  • Completed all daily tasks and special assignments with efficient and quality-driven approach
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies, reviewed and verified data
  • Monitored and tracked mechanics' activity progress on planes and maintained timely execution of work orders and other administrative duties
  • Managed inventory, fulfillment and quality control of incoming aircraft parts using shop management software
  • Completed scheduled inventory counts and supply audits, generated variance reports for further investigation
  • Organized inspection and acquisition of established inventory (via electronic and shelving systems)
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration
  • Prioritized helping customers first
  • Responded to customer questions and requests in prompt and efficient manner
  • Monitored phones and ground radio frequency, dispatched airplanes to pilots and student pilots
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Camp Counselor & Guest Services, 05/2008 to 07/2008
Pine Cove Christian Camps – Woods Family – Tyler, TX
  • Provided hospitality and guest services to families, dealt with complaints and needs of guests ensuring satisfaction and proper care for duration of stay
  • Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers
  • Worked 90-hour work week in guest relations, interactions, activities and entertainment
  • Supported Camp Director with daily operational functions while maintaining positive family camp culture
  • Cultivated positive relationships with campers by creating and facilitating variety of entertaining lessons and physical activities
  • Promoted safe and interactive environment for all family campers
  • Greeted guests and drove patron vehicles as valet, handled luggage, delivered luggage to cabins
  • Maintained facility, equipment and vehicles to promote safe and secure environment for campers and staff
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers
Senior Advisor SR-4, Sales Representative, 06/2005 to 08/2005
Vector Marketing – Lewisville, TX
  • Achieved $11,000 in personal sales within 2 months by organizing and conducting many in-home presentations and demonstrations
  • Identified prospects' needs and developed appropriate responses along with information on fitting products and services to sell
  • Developed new business by networking with valuable customers
  • Presented latest sales merchandise to prospective buyers
  • Described products to customers and accurately explained product details and care of merchandise
  • Helped organize sales events and meetings, including preparing materials and setting up spaces
Education
Bachelor of Science: Environmental Studies, 2009
Emory University - Atlanta, GA
NATA - Safety 1st Certified
Certifications

AAAE Certified Member (CM)

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • DFW Airport Board
  • US Aviation Academy
  • Pine Cove Christian Camps – Woods Family
  • Vector Marketing

School Attended

  • Emory University

Job Titles Held:

  • Corporate Aviation Representative
  • Inventory Specialist & Dispatcher
  • Camp Counselor & Guest Services
  • Senior Advisor SR-4, Sales Representative

Degrees

  • Bachelor of Science : Environmental Studies , 2009
    NATA - Safety 1st Certified

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