Corporate Aviation Representative Resume Example DFW Airport Board

CORPORATE AVIATION REPRESENTATIVE

Professional Summary

Dedicated and driven airport representative with uncompromising focus on customers' experience with abiding commitment to DFW Airport and its Mission to provide an exceptional Airport experience for its customers. Seeking the position of Terminal Experience Supervisor to uphold and ensure the standards of "clean, working and friendly" are being met and consistently exceeded by team.

Skills

Recipient of numerous positive remarks and comments from customers acknowledging dedication to excellent customer service
9 Years of Airport Operational Excellence experience
Ability to Speak, Write and Conduct Business in Spanish
Toastmasters Communication and Leadership Experience
Leadership and Development
Empathetic and Compassionate
Maintaining Positive Attitude
Interpersonal Skills
Active Listening Skills
Customer Experience
Customer Engagement
Time Management

Relationship Development
Phone/ E-mail Business Etiquette
Follow Through
Quality control
Ability To Speak and Communicate Effectively
Proficient in Microsoft Office
Attention to Detail
Remain Calm Under Pressure and Take Action
Diplomatic in Handling Difficult Situations
Exceptional Customer Service Delivery
Encouragement to Others
Demonstrated Approach Through Operating with High Standards of Excellence to Customers and Coworkers

Work History

Corporate Aviation Representative, 08/2011 to Current
DFW Airport Board – DFW Airport, TX

Working with teammates to deliver world-class experience to customers, decide upon and delegate tasks with focus on customers' experience
Took it upon self to mentor two new team members on day-to-day operation at Corporate Aviation (CA) facility and helped new hires become more familiar with operation and other parts of DFW Airport for first couple of months
Calling in work orders to Airport Operations Center (AOC) for work to be completed in CA facility and with any equipment, following-up to ensure operation runs smoothly
Performed walk-through inspection of men's bathrooms and conductedsurvey of cleanliness of women's bathrooms in Terminals A & C (airside), submitted findings and pictures to Terminal Manager in extra, voluntary project
Support CA Supervisor with daily operational functions, discuss plans with work group peers and execute plans
Worked with traveling customers/ passengers to understand needs and provide high-quality service exceeding expectations
Gained leadership and effective communication skills experience serving as Club Secretary for DFW Airport's “Top Flight” Toastmasters Club 2016-2017
Currently building and compiling monthly update and presentation of operation, by-the-numbers and metrics, to present to CA Supervisors and Manager
Proven and demonstrated excellent service to customers, crew members and other board employees delivering exceptional, world-class customer experience
Extensive contact with public, contractors and other DFW Board Employees yielding positive, interpersonal interactions
Resolved custodial problems, improved operations and provided exceptional client support to customers
Seek to find quick solutions to solve customer complaints on any issues that arise, thinking "outside-the-box"
Maintain safe and secure workplace environment (including ramp) while promoting operational excellence and safety in daily routine
Continuing to build and cultivate meaningful business relationships over years with numerous customers, crew members and fellow coworkers
Have taken it upon self and have been asked to give tours of CA facility to various groups and small groups of people and explain operation
Actively pursue personal learning, growth, leadership and development opportunities offered at DFW Airport
Ensure and uphold standards for safety and cleanliness of facility are maintained, report any discrepancies, call in work orders to AOC
Made numerous speeches, held leadership roles in Toastmasters meetings and presented to peers
Review and promote DFW Policies for work group, refer others to reference

Inventory Specialist & Dispatcher, 11/2009 to 06/2011
US Aviation Academy – Denton, TX

Completed daily and weekly logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions
Managed aspects of customer business transactions from sale, purchase, billing and documenting work orders to execution with occasional special work assignments
Completed all daily tasks and special assignments with efficient and quality-driven approach
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies, reviewed and verified data
Monitored and tracked mechanics' activity progress on planes and maintained timely execution of work orders and other administrative duties
Managed inventory, fulfillment and quality control of incoming aircraft parts using shop management software
Completed scheduled inventory counts and supply audits, generated variance reports for further investigation
Organized inspection and acquisition of established inventory (via electronic and shelving systems)
Fostered positive work environment by consistently treating all employees and customers with respect and consideration
Prioritized helping customers first
Responded to customer questions and requests in prompt and efficient manner
Monitored phones and ground radio frequency, dispatched airplanes to pilots and student pilots
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Camp Counselor & Guest Services, 05/2008 to 07/2008
Pine Cove Christian Camps – Woods Family – Tyler, TX

Provided hospitality and guest services to families, dealt with complaints and needs of guests ensuring satisfaction and proper care for duration of stay
Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers
Worked 90-hour work week in guest relations, interactions, activities and entertainment
Supported Camp Director with daily operational functions while maintaining positive family camp culture
Cultivated positive relationships with campers by creating and facilitating variety of entertaining lessons and physical activities
Promoted safe and interactive environment for all family campers
Greeted guests and drove patron vehicles as valet, handled luggage, delivered luggage to cabins
Maintained facility, equipment and vehicles to promote safe and secure environment for campers and staff
Collaborated with other camp counselors to design fun and enriching learning activities for campers

Senior Advisor SR-4, Sales Representative, 06/2005 to 08/2005
Vector Marketing – Lewisville, TX

Achieved $11,000 in personal sales within 2 months by organizing and conducting many in-home presentations and demonstrations
Identified prospects' needs and developed appropriate responses along with information on fitting products and services to sell
Developed new business by networking with valuable customers
Presented latest sales merchandise to prospective buyers
Described products to customers and accurately explained product details and care of merchandise
Helped organize sales events and meetings, including preparing materials and setting up spaces

Education

Bachelor of Science: Environmental Studies, 2009
Emory University - Atlanta, GA

NATA - Safety 1st Certified

Certifications

AAAE Certified Member (CM)

Resume Overview

Companies Worked For:

DFW Airport Board
US Aviation Academy
Pine Cove Christian Camps – Woods Family
Vector Marketing

School Attended

Emory University

Job Titles Held:

Corporate Aviation Representative
Inventory Specialist & Dispatcher
Camp Counselor & Guest Services
Senior Advisor SR-4, Sales Representative

Degrees

Bachelor of Science : Environmental Studies , 2009
NATA - Safety 1st Certified

Corporate Aviation Representative Resume Example

Resume Score: 80%

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