LiveCareer-Resume

corporate account manager ii resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
My goal is to integrate and apply my knowledge of business theories/principles with information systems, to increase performance, efficiency and effectiveness across all levels of the business environment. Dynamic, self motivated, accomplished professional with 26 years of experience in the telecom industry. *Detail oriented with strong organizational, planning and interpersonal skills *Developed Statements of Work (SOW), *Responded and written: Requests for Proposals, Inquiries and Quotes. *Worked very closely between Customers and Vendors on strategic plans to fulfill business requirements. *Once Contracts have been awarded, processed, ordered, inventory and tracked through billing. *Created workflows between multiple departments, vendors and customer to improve efficiencies. *Certified in Cisco Security and Avaya Call Center *Participate in strategic business planning with premier account Executives, which include concept (idea of what needs to be achieved), plan of execution, implementation and post implementation. *Proven ability to effectively communicate with varied levels of management and perform as a team player *Flexibility to adapt to changing customer and company environments, management and policies
Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education
University of Hawaii-West Oahu , Expected in 2009 BBA : Business Management - GPA : Business Management
University of Hawaii-Leeward Community College , Expected in 2006 Associates of Arts : - GPA :
Pearl City High School , Expected in 1988 High School Diploma : - GPA :
Experience
Univar Solutions Inc. - Corporate Account Manager II
Chicago, IL, 09/2011 - Present
  • Responsible for managing end to end integrated voice and data solutions for a customer base of 250 clients.
  • Coordinated meetings, recommended solutions with Vendors that could fulfill a business requirement/need.
  • Worked with internal teams (to include: procurement, legal, field technicians, engineering teams, suggested vendors and Account Payable/Receivable) to fulfill a customer request.
  • My goal is to build trustworthy relationships with key decision makers by delivering superior customer service and understanding products and services Hawaiian Telcom offers.
Konica Minolta - Corporate Account Manager I
Las Vegas, NV, 01/2011 - 09/2011
  • Responsible for managing end to end integrated voice and data solutions for corporate customers in the vertical market of Hospitality, to include sub-verticals of Construction and Telecommunications.
  • My goal is to build trustworthy relationships with key decision makers by delivering superior customer service and understanding products and services Hawaiian Telcom offers.
  • First year teamed with a group of (3) individuals.
  • Account Base Accomplishments:.
  • Manage Services grew 5% within account base.
  • Winback customers from WaveCom & Time Warner Telecom.
  • Hawaiian Hotels.
  • Aqua Hotel Property: Park Shore Hotel.
  • Strategized network roadmap with Classic Resorts and Honsador Lumber.
Cbiz, Inc. - Major Account Executive
Woodbury, NY, 07/2007 - Present
  • Responsible for managing end to end integrated voice and data solutions for customers within the vertical market of Construction, Distribution and Transportation in major accounts.
  • I built trustworthy relationships with key decision makers by delivering superior customer service and understanding products and services Hawaiian Telcom offers.
  • Training Accomplishments:.
  • 2010: Achieved Avaya Certification: The Avaya Story.
  • 2010: Attended Leadership Seminar with Glenn Furuya.
  • 2010: Attended Managing Multiple Priorities with Fred Pryor.
  • Proficient in using internal programs: eg: CRM.
  • Professional Achievements:.
  • 2010: Balanced performer in Strategic and Non Strategic Sales 130%.
  • 2009: Highest Network Performer in Majors 95%.
  • 2009: Interned in Marketing & developed Direct Marketing for High Speed Internet.
  • 2008: Attained 103% of Network Quota.
  • 2007: Balanced Performer - ending year at 117%.
  • 2007: Attained 207% in Network.
Equifax - Coordinator
Hilliard, OH, 07/2005 - 07/2007
  • Coordinated and managed all telecom activities for both commercial and government accounts.
  • Clientele included Hawaii State Government HATS (Hawaii Advanced Telecommunications System) contract; in which I received and processed telecom requests (TR) from all Hawaii State Government agencies.
  • Responsible for collecting site-dependent data base information on all programmable systems via meetings/interviews with Account Executives and designated customer representatives.
  • As a support specialist, I deployed Hawaiian Telcom solutions with a team of people that included customer, system applications engineers, sales engineers, data technicians, equipment installers, project managers and Account Managers.
  • Accurate and Timely.
  • Hands on programming for minor changes for both Cisco and Nortel platforms were also done to provide customers with superior service.
  • Developed and executed training for customers with Cisco Call Manager via handouts and power point presentation.
Windstream Communications - Business Service Representative
Byron, GA, 07/2000 - 07/2005
  • Work with small and medium business customers with installation and changes of service, through order entry.
  • Offering customers a full array of services available through Verizon Network Services, Verizon Long Distance, Verizon Directories, and Verizon On Line.
  • Accomplished the following:.
  • Highest Vertical Sales of 231.5% in December.
  • Highest Voice Messaging Sales during the 4th Quarter of 2001.
  • Ending year at 110.9%.
Harris County - Retail Sales Consultant
Humble, TX, 01/1997 - 07/2000
  • Handle customer inquiries and requests regarding service orders and all other telecommunication activities affecting customer's telephone service requirements.
  • Initiate sales effort to achieve established sales objectives.
  • Perform routine activities, general correspondence, issue vouchers for customer refunds, and other related duties as required.
  • Maintains various sales and promotional programs, and assist in quarterly visual merchandising.
  • Highest Sales in 1999.
  • Developed face to face interpersonal skills.
Pacific Medical Centers - Communications Assistant
Santa Clarita, CA, 06/1996 - 01/2007
  • Assist the hearing impaired with relay calls.
  • I typed messages between the hearing impaired and hearing parties.
  • Conducted demonstrations on the hard of hearing devices and promoted the TTY Relay Center to the Public.
  • GTE Conferencing Center was part of the job responsibilities.
  • Coordinated conference calls for parties between Hawaii, Florida, Texas, and California.
  • This required high level of confidentiality/privacy.
  • Highlights included:.
  • Trained customers on services provided by GTE Hawaiian Tel.
GTE Hawaiian Tel - Switchboard Operator
City, STATE, 07/1990 - 06/1996
  • I connected customers with completing public access connections including local and long distance calls.
  • Answered questions regarding services provided by GTE and other long distance carriers.
  • Assisted Supervisors with resource management needs through the creation of spreadsheets, graphs and charts on staffing.
  • Averaged a total of 52 calls answered per day.
Skills
Avaya, charts, Cisco, interpersonal skills, CRM, Clientele, clients, customer service, data base, Direct Marketing, Government, graphs, Leadership, legal, Managing, market, Marketing, meetings, Messaging, access, power point, Network, Nortel, order entry, procurement, programming, requirement, Sales, spreadsheets, staffing, Strategic, Telecom, telecommunication, Telecommunications, telephone, Transportation, visual merchandising, voice and data

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Resume Overview

School Attended

  • University of Hawaii-West Oahu
  • University of Hawaii-Leeward Community College
  • Pearl City High School

Job Titles Held:

  • Corporate Account Manager II
  • Corporate Account Manager I
  • Major Account Executive
  • Coordinator
  • Business Service Representative
  • Retail Sales Consultant
  • Communications Assistant
  • Switchboard Operator

Degrees

  • BBA
  • Associates of Arts
  • High School Diploma

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