- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
Results-driven sales and management professional who exceeds revenue goals, quickly develops new accounts and achieves high customer service satisfaction ratings.
Market6 Apollo Suite Nielsen IRI Advantage Pro dunnhumby/84.51 programs and post event analysis/Shelf Review metrics Advanced Excel and PowerPoint experience Extensive KOMPASS knowledge/experience | Strategic account development Relationship selling Product training and placement Demand forecasting Upselling and consultative selling Strong deal closer Proven sales track record |
Jones Lange Lasalle Inc. – Hastings, NE,
- Manage a portfolio of 20 accounts, which generate over $10 Million in revenue per year. Double digit growth overall in dollars and units since managing accounts
- Grew Full Moon Organic Dog Treats from no distribution to a $3 million dollar brand in the last 2 years
- Monitor market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments
- Conduct strategic business planning through category management, space management, product evaluation, and promotion planning
- Analyze weekly, monthly, yearly data through various channels to provide insights into product sales and movement and make recommendations for optimization of the brand in all Kroger Divisions
- Extensive data analysis and analytics required to successfully represent clients and build a case for expansion of the brand
- Provide Quarterly Business Reviews with competitive analysis to evaluate brand benchmarks for success for our clients
- Negotiate superior product placement of products within Kroger and subsidiary stores
- Represent client in Kroger reviews and build a case for increased exposure for client over other brands
- Ability to work independently while developing a partnership by building a relationship between my clients and Kroger.
The Bank Of New York Mellon – East Syracuse, NY,
- Utilize Market6 and Nielsen to provide category insights in clients business.
- Identified opportunities for new products, position items with space to sales analysis in POGS
- Handled New Item Appointments with Kroger and follow
- Managed a portfolio of reports for existing and new items in Kroger
- Developed strong relationships with Clients to better understand their business needs
Southern Company Services – City, STATE,
- Served as the IT liaison/primary contact for the following Alabama Power clients: Customer Service, Revenue Accounting, Marketing, Corporate Real Estate
- Extensive experience troubleshooting and upgrading PC's
- Monitored error logs within various systems to ensure smooth operation of check processing systems
- Managed transition of Windows XP to Windows 7 for large client bases
- Utilized resources to implement a proposal to reduce time required to install monthly security patches for the Call Center.
- This is implemented on every PC in Southern Company.
- Estimated time savings for all of Southern Company is several hundred thousand dollars
- Created numerous spreadsheets for Marketing including spreadsheets that reduced the time needed to gather data for Real Time Pricing customers
- Strengthened leadership skills by overseeing the daily work of numerous technicians and contract employees Worked with clients on implementation of disaster recovery plan
- President of the organization SOTECH, which provides informational meetings to employees at Alabama Power and the web about technology topics impacting the company.
Alabama Power Co – City, STATE,
- Alabama Power Company Top Performer (2005)
- Managed Home Agent/Telecommunications program
- Routinely performed troubleshooting and problem resolution for 16 home agents
- Developed home agent training to increase self-sufficiency for each agent
- Lead a Southern Company task force for troubleshooting network issues causing frequent connection failures for home agents
- Collaborated with Service Representatives and leadership to develop web content useful and timely to better serve customers Chaired the Customer Service Center Technology Team
- Coordinated the activities of Technology Team Members for testing applications in the Speech VRU
- Implemented a Customer Service Knowledgebase that reduced escalated calls, decreased handle time, and improved customer satisfaction
The University of Alabama - Tuscaloosa, AL
GPA: Graduated With Distinction GPA: 3.4/4.0 President's List Dean's List Business Management Student Award
Business Administration
3.4/4.0 GPA Graduated With Distinction
President's List
Business Management Academic Achievement Award
Account Management, Sales, Tradepoint Contracts, Market6 OOS Reports and Allocators, Ad/Display Planning,
Post Promotional Analysis, Apollo, Competitive Analysis, Customer Service
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School Attended
- The University of Alabama
Job Titles Held:
- Corporate Account Executive - Kroger
- Data Analyst
- Client Service Analyst
- Customer Service Technology Analyst
Degrees
- Bachelor of Science
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