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Corporate Account Executive - Kroger Resume Example

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CORPORATE ACCOUNT EXECUTIVE - KROGER
Summary

Results-driven sales and management professional who exceeds revenue goals, quickly develops new accounts and achieves high customer service satisfaction ratings.

Highlights

Market6

Apollo Suite

Nielsen

IRI Advantage Pro

dunnhumby/84.51 programs and post event analysis/Shelf Review metrics

Advanced Excel and PowerPoint experience

Extensive KOMPASS knowledge/experience


Strategic account development

Relationship selling

Product training and placement

Demand forecasting

​Upselling and consultative selling

Strong deal closer

Proven sales track record

Experience
Corporate Account Executive - Kroger
April 2014 to CurrentThe Sell Group LLC － Newport, KY
  • Manage a portfolio of 20 accounts, which generate over $10 Million in revenue per year. Double digit growth overall in dollars and units since managing accounts
  • Grew Full Moon Organic Dog Treats from no distribution to a $3 million dollar brand in the last 2 years
  • Monitor market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments
  • Conduct strategic business planning through category management, space management, product evaluation, and promotion planning
  • Analyze weekly, monthly, yearly data through various channels to provide insights into product sales and movement and make recommendations for optimization of the brand in all Kroger Divisions
  • Extensive data analysis and analytics required to successfully represent clients and build a case for expansion of the brand
  • Provide Quarterly Business Reviews with competitive analysis to evaluate brand benchmarks for success for our clients
  • Negotiate superior product placement of products within Kroger and subsidiary stores
  • Represent client in Kroger reviews and build a case for increased exposure for client over other brands
  • Ability to work independently while developing a partnership by building a relationship between my clients and Kroger.
Data Analyst
April 2013 to December 2013Crossmark － West Chester, OH
  • Utilize Market6 and Nielsen to provide category insights in clients business.
  • Identified opportunities for new products, position items with space to sales analysis in POGS
  • Handled New Item Appointments with Kroger and follow
  • Managed a portfolio of reports for existing and new items in Kroger
  • Developed strong relationships with Clients to better understand their business needs
Client Service Analyst
March 2007 to November 2012Southern Company Services － Birmingham, AL
  • Served as the IT liaison/primary contact for the following Alabama Power clients: Customer Service, Revenue Accounting, Marketing, Corporate Real Estate
  • Extensive experience troubleshooting and upgrading PC's
  • Monitored error logs within various systems to ensure smooth operation of check processing systems
  • Managed transition of Windows XP to Windows 7 for large client bases
  • Utilized resources to implement a proposal to reduce time required to install monthly security patches for the Call Center.
  • This is implemented on every PC in Southern Company.
  • Estimated time savings for all of Southern Company is several hundred thousand dollars
  • Created numerous spreadsheets for Marketing including spreadsheets that reduced the time needed to gather data for Real Time Pricing customers
  • Strengthened leadership skills by overseeing the daily work of numerous technicians and contract employees Worked with clients on implementation of disaster recovery plan
  • President of the organization SOTECH, which provides informational meetings to employees at Alabama Power and the web about technology topics impacting the company.
Customer Service Technology Analyst
August 2000 to March 2007Alabama Power Co － Birmingham, AL
  • Alabama Power Company Top Performer (2005)
  • Managed Home Agent/Telecommunications program
  • Routinely performed troubleshooting and problem resolution for 16 home agents
  • Developed home agent training to increase self-sufficiency for each agent
  • Lead a Southern Company task force for troubleshooting network issues causing frequent connection failures for home agents
  • Collaborated with Service Representatives and leadership to develop web content useful and timely to better serve customers Chaired the Customer Service Center Technology Team
  • Coordinated the activities of Technology Team Members for testing applications in the Speech VRU
  • Implemented a Customer Service Knowledgebase that reduced escalated calls, decreased handle time, and improved customer satisfaction
Education
Bachelor of Science : Business AdministrationThe University of Alabama － Tuscaloosa, ALGPA: Graduated With Distinction GPA: 3.4/4.0 President's List Dean's List Business Management Student Award

Business Administration

3.4/4.0 GPA Graduated With Distinction

President's List

Business Management Academic Achievement Award

Skills

Account Management, Sales, Tradepoint Contracts, Market6 OOS Reports and Allocators, Ad/Display Planning,

Post Promotional Analysis, Apollo, Competitive Analysis, Customer Service

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Resume Overview

Companies Worked For:

  • The Sell Group LLC
  • Crossmark
  • Southern Company Services
  • Alabama Power Co

School Attended

  • The University of Alabama

Job Titles Held:

  • Corporate Account Executive - Kroger
  • Data Analyst
  • Client Service Analyst
  • Customer Service Technology Analyst

Degrees

  • Bachelor of Science : Business Administration

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