Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Results-driven sales and management professional who exceeds revenue goals, quickly develops new accounts and achieves high customer service satisfaction ratings.



Apollo Suite


IRI Advantage Pro

dunnhumby/84.51 programs and post event analysis/Shelf Review metrics

Advanced Excel and PowerPoint experience

Extensive KOMPASS knowledge/experience

Strategic account development

Relationship selling

Product training and placement

Demand forecasting

​Upselling and consultative selling

Strong deal closer

Proven sales track record

Corporate Account Executive - Kroger, 03/2014 to Current
Jones Lange Lasalle Inc.Hastings, NE,
  • Manage a portfolio of 20 accounts, which generate over $10 Million in revenue per year. Double digit growth overall in dollars and units since managing accounts
  • Grew Full Moon Organic Dog Treats from no distribution to a $3 million dollar brand in the last 2 years
  • Monitor market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments
  • Conduct strategic business planning through category management, space management, product evaluation, and promotion planning
  • Analyze weekly, monthly, yearly data through various channels to provide insights into product sales and movement and make recommendations for optimization of the brand in all Kroger Divisions
  • Extensive data analysis and analytics required to successfully represent clients and build a case for expansion of the brand
  • Provide Quarterly Business Reviews with competitive analysis to evaluate brand benchmarks for success for our clients
  • Negotiate superior product placement of products within Kroger and subsidiary stores
  • Represent client in Kroger reviews and build a case for increased exposure for client over other brands
  • Ability to work independently while developing a partnership by building a relationship between my clients and Kroger.
Data Analyst, 03/2013 to 11/2013
The Bank Of New York MellonEast Syracuse, NY,
  • Utilize Market6 and Nielsen to provide category insights in clients business.
  • Identified opportunities for new products, position items with space to sales analysis in POGS
  • Handled New Item Appointments with Kroger and follow
  • Managed a portfolio of reports for existing and new items in Kroger
  • Developed strong relationships with Clients to better understand their business needs
Client Service Analyst, 02/2007 to 10/2012
Southern Company ServicesCity, STATE,
  • Served as the IT liaison/primary contact for the following Alabama Power clients: Customer Service, Revenue Accounting, Marketing, Corporate Real Estate
  • Extensive experience troubleshooting and upgrading PC's
  • Monitored error logs within various systems to ensure smooth operation of check processing systems
  • Managed transition of Windows XP to Windows 7 for large client bases
  • Utilized resources to implement a proposal to reduce time required to install monthly security patches for the Call Center.
  • This is implemented on every PC in Southern Company.
  • Estimated time savings for all of Southern Company is several hundred thousand dollars
  • Created numerous spreadsheets for Marketing including spreadsheets that reduced the time needed to gather data for Real Time Pricing customers
  • Strengthened leadership skills by overseeing the daily work of numerous technicians and contract employees Worked with clients on implementation of disaster recovery plan
  • President of the organization SOTECH, which provides informational meetings to employees at Alabama Power and the web about technology topics impacting the company.
Customer Service Technology Analyst, 07/2000 to 02/2007
Alabama Power CoCity, STATE,
  • Alabama Power Company Top Performer (2005)
  • Managed Home Agent/Telecommunications program
  • Routinely performed troubleshooting and problem resolution for 16 home agents
  • Developed home agent training to increase self-sufficiency for each agent
  • Lead a Southern Company task force for troubleshooting network issues causing frequent connection failures for home agents
  • Collaborated with Service Representatives and leadership to develop web content useful and timely to better serve customers Chaired the Customer Service Center Technology Team
  • Coordinated the activities of Technology Team Members for testing applications in the Speech VRU
  • Implemented a Customer Service Knowledgebase that reduced escalated calls, decreased handle time, and improved customer satisfaction
Bachelor of Science: Business Administration, Expected in
The University of Alabama - Tuscaloosa, AL
GPA: Graduated With Distinction GPA: 3.4/4.0 President's List Dean's List Business Management Student Award

Business Administration

3.4/4.0 GPA Graduated With Distinction

President's List

Business Management Academic Achievement Award


Account Management, Sales, Tradepoint Contracts, Market6 OOS Reports and Allocators, Ad/Display Planning,

Post Promotional Analysis, Apollo, Competitive Analysis, Customer Service

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School Attended

  • The University of Alabama

Job Titles Held:

  • Corporate Account Executive - Kroger
  • Data Analyst
  • Client Service Analyst
  • Customer Service Technology Analyst


  • Bachelor of Science

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