Fluent in English and Spanish
Skilled in internal and external office and client problem troubleshooting. Able to identify situations and make best possible decision.
Extensive knowledge and experience in presenting written and verbal reports.
Created online customer surveys with incentive to achieve higher percentage of response.
Digital Communications and Sales. Able to create graphic, simple presentations to provide the greatest amount of education to viewers.
11 years of management level experience. General office management.Employee management and training.Have long term knowledge in computer based programs from manufacturing to client based and billing systems. Able to track and streamline customer related files.
Currently updating the company's entire computer system to updated and global standards. Responsible for customer Order process. I am part of exclusive team chosen to help consultants write code to update the system.
Implementation of Call Center for internal support. I am providing the necessary information to streamline ordering system. I will be training Customer Service Reps in the US and Europe once the system is in place.
Business Analyst. Providing a wide array of scenarios to help in day to day operations of new system.
Data Migration team.. I am also helping to transfer data from the current system into the new systems compatibility.
Managed day to day Customer Service activities and requirements.
Developed and maintained Key Performance Indicators to maintain a 98% customer satisfaction for the company. Allowing the identification of key areas of opportunity.
Analyzed and lead the the prioritization of manufacturing goods for competing divisions that are supplied by same manufacturing facilities/resources.
Developed and authored policies and procedures for the department to assist and comply with ISO (International Organization for Standardization) certification, Export Regulation and ITAR (International Traffic in Arms Regulation). Also, Identified and certified as an internal auditor for the ISO standard.
Inducted into the KMI (Key Manager Incentive) for excellence in support of sales and growth of the company.
Developed target objectives and kept a weekly/monthly scorecard that measured continuous progress in meeting key goals.
Customer Service department rated excellent and identified as a strong team in a study performed by Tracom Group in reviewing the companies productivity in the sales organization structure.
Managed supply and distributions of Gatorade for Pepsico bottlers. Oversaw the Walmart account for Quaker Oats products VMI (Vendor Management Inventory).
Trained new hires of Customer Account Specialist.
Managed and supported key accounts. Responsible for the order entry, on time deliveries and trouble shooting to provide excellent service.
Daily activities included, managing phones, handling business leads and invoicing of sales.
Excelled in domestic sales was given responsibility of international sales.
Scheduled and coordinated the product for shipment on customer orders, incorporated the Quality Assurance and certification of product per customer needs.
Worked with dispatch for various carrier and developed documentation needed for transportation of goods.
APICS Certification (Association for operations management).
ISO Certified. International Standard of Operations.
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