LiveCareer-Resume

core specialist resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
 High performing CORe team member with strong knowledge of Representative, Advisory, Specialist, and Lead roles. Experienced and accomplished in supporting direct and indirect retail partners with expert understanding and knowledge of internet order center processes, credit review, and troubleshooting skills. 
Highlights
  • Detail Orientated with 100% Quality
  • Passionate / Driven / Motivated
  • Articulate / Resourceful
  • Proficient Negotiator
  • Committed to Performance Excellence
  • Excellent Communication and Interpersonal Skills
  • High Performing Team Player
  • Proactive Problem Solver
  • Skilled in Conflict Management
  • Strong Multi-tasker 
Education
The Ohio State University Columbus, Ohio Expected in 2008 Bachelor of Arts : English - GPA :
The Columbus State Community College Columbus, Ohio Expected in 2006 Associate of Arts : English - GPA :
Experience
Paul Mitchell Schools - CORe Specialist
Newark, DE, 02/2011 - Current
 
Effectively and efficiently assist customers, sales agents, and colleagues with consumer and business credit review, security deposit review, order and activation processing, troubleshooting support, reactivations, consumer and business bill to account override, and device payment override review. 
Strong working knowledge in the following Verizon Wireless online systems: 
  • ACSS, Accurint, CACS, DNBi, e*Credit, ePORT, Equifax, Omni, InfoManager, iVision, Microsoft Office, MyInfo, Omni, TOPS, WFM, Vision, EWI.

August 2015 
Special Assignment: Subject Matter Expert 
  • Performed as Subject Matter Expert during the transition of Customer Service agents cross training for CORe activations overflow.  
​November 2014 - August 2015 
Special Assignment: Interim CORe Lead   
  • Provided consultative, developmental, and escalation support on CORe help desk queue for all internal and external customers. 
  • Resolved all customer and agent escalations, verbal and written, pertaining to credit application review, order processing, and activations support, turning many detractors into promoters.   
  
April-June 2013 
Special Assignment: User Acceptance Testing 
  • Actively participated on the UAT Testing Team in preparation for April, May and June 2013 Enterprise Releases.
 
March 2013
*Award* Customer Financial Services Employee of the Month
  • Recognized for outstanding performance, productivity, and core values.
January-April 2013 
Special Assignment: COOS Business and OST Review Council 
  • Selected to participate on COOS Business Council and actively partnered with consultants and supervisors to review, develop, and edit national communications and OSTs for publishing.  
 
February 2012 - March 2013  
Special Assignment: Interim COOS Floor Coordinator 
  • Partnered with resource management to monitor service levels while providing floor and supervisor support, and managing floor phone. 
  • Collaborated with leadership to improve overall performance of self, team, department, and company by completing side by side consultations, peer to peer coaching, and 360 Feedback.
  • Assisted with preparation and completion of supervisory reports, including Out Dial, Behavior Report, and WFM to identify areas of opportunity and coach individuals accordingly. 
  • Partnered with consultants on Tier 1 Troubleshooting Team to analyze system issue reports, organize data, work with Information Technology teams to file help desk tickets, and report back to leadership teams through end of day reports. 
 
Verizon Wireless - COOS Credit and Activations Representative
City, STATE, 08/2008 - 02/2011
Assisted indirect sales channel with activations support, consumer credit review,  assumption of liability processes, and performed overflow customer service representative roles, working to resolve customer, agent, and system issues. 

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Resume Overview

School Attended

  • The Ohio State University
  • The Columbus State Community College

Job Titles Held:

  • CORe Specialist
  • COOS Credit and Activations Representative

Degrees

  • Bachelor of Arts
  • Associate of Arts

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