Guest service professional dedicated to effective team management and customer satisfaction. Ambitious Guest Service Professional experienced with managing projects and driving productivity improvement.
Point of Sale (POS) system operation
Adherence to high customer service standards
Excellent time management skills
CDS, Sharepoint, Matra, and CHEFS
Effective problem solver
Microsoft Outlook, Word and Excel
Coordinator10/2014 to Current Walt Disney World Cosmic Ray's Starlight Cafe – Orlando FL
Speak with guest to ensure satisfaction with food and service
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock in a high volume location averaging 3,200 transactions per day.
Ensured food was stored and cooked at correct temperature.
Promoted a positive atmosphere and went above and beyond to guarantee each guest received exceptional food and service.
Manage cast to ensure that the operation runs efficiently and effectively
Donor Service Team Lead06/2009 to 10/2014 Oneblood – Orlando, FL
Perform Phlebotomies and collect blood from donors according to Oneblood Standard Operating Procedure (SOP) using automated technology (apheresis) when appropriate.
Provide supervision to then team, ensure operational efficiency and effectiveness in order to provide the highest level of customer service towards the internal and external customer
Register donors for blood collection and determine donor eligibility based on the results of the donor interview and physical process.
Assist in recruitment, telerecruitment, and rescheduling of blood donors
Allied Health Instructor 09/2011 to 02/2012 Fortis Institute – Pensacola, FL
Establish and enforce rules for behavior and procedures for maintaining order among students, while enforcing all administration policies and rules governing students
Instruct students individually and in groups, using various teaching methods, such as lectures, discussions, and demonstrations
Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competency
Prepare, administer, and grade exams and assignments to evaluate students' progress
Manager 10/2006 to 08/2011 Mcdonalds – Brewton, AL
Tasked in training , scheduling, hiring and supervising other McDonald's employees. Also trained and managed assistant managers, appointed crew leaders, as well as responsible for periodic reviews on employees.
Oversaw all food preparation aspects, cooking and cold prep, as well as storage and disposal.
Maintained inventory, ordered supplies and foods needed in the location
Ensured that McDonald Restaurant along with the employees provide good customer service, including in serving and completing all orders quickly, maintaining courteousness and being efficient, maintaining a clean restaurant, restroom and parking areas.
Associate of Science: Allied Health 2009Fortis Institute -