I am passionate about serving others and have a strong customer-centered ethic based on my personal experience of the Edwards Deming System of Profound Knowledge. I possess 15+ years of end user support experience, on multiple platforms, and programs. I most enjoy the challenges inherent in delivering computer and application support to the end user and am especially resourceful at communicating technologically complicated processes with individuals in an way that is easy and accessible to them. Finally, my skills and experience have found a perfect expression in Distance Learning, in supporting student success through faculty education and course design excellence.
|Skills||Experience||Total Years||Last Used|
|Blackboard Vista 8 and Learn, Service Pack 8 - 11||Course Design||5||current|
|End user technical support||Windows and Mac OS, iOS||15||current|
Relationship management with customer base of more than 1,000 users annually
Created and managed support tracking system.
Developed custom LMS orientation materials for web delivery
Worked collaboratively with 30 instructors to develop courses using exemplary course design principles
Earned Quality Matters Program certification
Developed faculty LMS course design training
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