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cooperate property manager resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Detailed Property Manager offers administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling daily operations of rental properties.

Skills
  • Time Management
  • Vendor relationship development
  • Community regulations expertise
  • Resident complaint resolution
  • HOA Rules and Regulations
  • Customer relations
  • CRM
  • Microsoft Office expertise
  • Closing and contract negotiations
  • Orientating and training
  • Background checks
  • Sales and marketing aptitude
  • Property tours
  • Application processing
  • Fair housing mandates
  • Knowledge of leasing and market conditions
  • Real Page
  • Entrata
  • MRI
  • Appfolio
  • RentCafe
  • AMSI
  • Rent Roll
  • Multi-family property management
  • Commercial property
  • Yardi
  • On-Site
  • Resman
  • Blue Moon
  • Administrative duties
  • Executive presentation development
  • QuickBooks expert
  • Americans with Disabilities Act
  • Fair Credit Reporting Act
  • Policy enforcement
  • Housing regulations
  • Training and mentoring
  • Sales and marketing
  • Mortgages and loans
  • New construction
  • Data Management
Experience
06/2020 to 05/2023
Cooperate Property Manager Housing Trust Group Palm Coast, FL,
  • Setting and collecting rent
  • Handling maintenance requests
  • Filling vacant units
  • potentially setting the budget for the property
  • Supervise on-site employees
  • Collect and adjust the rent
  • Handle tenant complaints and issues
  • Prepare and enforce a lease agreement
  • Advertise rental vacancies
  • Showing up for eviction court
  • Tour prospects
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Updated tenant and unit information to keep current in housing database.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Worked with on-site and remote service providers to support tenants requesting accommodations.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Conducted new employee training and annual performance reviews.
  • Built relationships with service vendors and submitted associated billing statements.
  • Forwarded suit list to attorney on delinquent tenants and testified in court in connection with delinquent judgments and posClaire litigation.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Handled resident complaints and expedited maintenance requests.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
05/2019 to 05/2020
Residential Property Manager City Gate Property Group City, STATE,
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Processed rental application.
  • Walked Prospects to view model units.
  • Kept records of correspondence with residents and tenants.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Created and updated marketing materials for properties.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Conducted tours of vacancies with prospective tenants.
  • Showed units to potential tenants and answered questions about life in community.
  • Handled all security deposit refunds.
  • Checked rental eligibility by following company's verification process.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Inspected properties, took pictures and developed engaging listings to promote sale and rental units.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Increased occupancy through dynamic marketing initiatives.
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Explained policies and procedures to tenants and enforced rules.
  • Handled resident complaints and expedited maintenance requests.
  • Updated tenant and unit information to keep current in housing database.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
02/2016 to 03/2019
Community Property Manager Regional Hayman Company City, STATE,
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Collected and maintained careful records of rental payments.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Monitored infrastructure and building expenses and reviewed and approved invoices.
  • Verified property compliance with state and federal regulations avoiding discrimination or illegal practices.
  • Reviewed and approved or denied invoices related to property costs based on budgetary and contractual specifications.
  • Prepared and submitted monthly tenant visit logs.
  • Compiled and conveyed operational and financial data to regional manager.
  • Supervised production of annual rent, operating expense and real estate tax adjustments.
  • Assisted owners with analyzing complex real estate documents and loan agreements.
  • Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
  • Inspected properties, took pictures and developed engaging listings to promote sale and rental units.
  • Explained policies and procedures to tenants and enforced rules.
  • Handled resident complaints and expedited maintenance requests.
  • Escalated critical issues to property manager to ensure immediate resolution.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Handled all security deposit refunds.
  • Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Checked rental eligibility by following company's verification process.
  • Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Developed and managed highly skilled on-site staff through recruitment, training and motivation.
  • Updated tenant and unit information to keep current in housing database.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Forwarded suit list to attorney on delinquent tenants and testified in court in connection with delinquent judgments and posClaire litigation.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
01/2012 to 03/2016
Property Manager BH Management City, STATE,
  • Received, checked and processed applications for new leases.
  • Assisted property owners in locating tenants to lease or rent available space.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Marketed and advertised vacancies on media and advert channels to attract potential tenants.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Ran background checks on potential tenants to evaluate criminal records and credit statuses.
  • Trained staff on compliance, policies and procedures to maximize success.
  • Provided potential tenants tours of properties.
  • Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Kept records of correspondence with residents and tenants.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Updated tenant and unit information to keep current in housing database.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Conducted tours of vacancies with prospective tenants.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Checked rental eligibility by following company's verification process.
  • Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
  • Conducted surveys of property market to obtain information on current trends.
  • Wrote and filed reports each day on current leasing activities.
  • Supervised production of annual rent, operating expense and real estate tax adjustments.
  • Collected and maintained careful records of rental payments.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Created and managed effective marketing strategies.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Implemented processes to provide residents benefits of clean, safe and well-maintained community.
  • Created staff schedules in response to community needs.
  • Established and implemented leasing goals while managing effective lease expiration program.
  • Prepared and submitted monthly tenant visit logs.
  • Explained policies and procedures to tenants and enforced rules.
  • Handled resident complaints and expedited maintenance requests.
  • Escalated critical issues to property manager to ensure immediate resolution.
  • Forwarded suit list to attorney on delinquent tenants and testified in court in connection with delinquent judgments and posClaire litigation.
  • Conducted new employee training and annual performance reviews.
Education and Training
Expected in 05/2011 to to
Bachelor of Science: Education Administration
Langston University - Langston, OK,
GPA:
Expected in 05/2018 to to
Master of Science: Business Administration And Management
Langston University - Langston, OK,
GPA:

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Resume Overview

School Attended

  • Langston University
  • Langston University

Job Titles Held:

  • Cooperate Property Manager
  • Residential Property Manager
  • Community Property Manager
  • Property Manager

Degrees

  • Bachelor of Science
  • Master of Science

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