Cook/Waitress Resume Example

• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Responded to patient alarms and needs-assessment requests to identify course of treatment.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
• Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
• Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
• Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
• Collected blood samples to complete [Type] tests for patient, checking for changes that indicated potentially dangerous conditions.
• Attended to patients in 40-bed unit, continuously checking on needs and maintaining high standards of patient care.
• Used mobility devices and P/T equipment to transport patients.
• Documented patient intake and dietary requirements and assisted with feeding.

• Recommended improvements to products and services to mitigate complaints.
• Reviewed account and service histories to identify trends and issues.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service to all aspects of the branch office, update information and carry out range of routine actions.
• Shared detailed information regarding any and all options to help customers make decisions.
• Supported [branch manager] in operational improvements and resolution of branch office problems to deliver top-notch customer service.
• Helped customers open accounts, make deposits, update information and carry out range of routine actions.
• Met service team sales targets and call handling quotas consistentantly.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Relayed productive customer feedback to marketing teams.
• Up-sold products and motivated customers to upgrade current product plans.
• Resolved customer issues and diffused situations by listening to concerns and developing solutions.
• Processed customer account changes, using MS office.
• Provided outstanding cuatomer service to new and long-standing customers by attending closely to concerns and developing solutions.
• Consulted with customers regarding loan account needs, addressing personal concerns.
• Supervised monetary transactions and changes while coordinating logistics to verify service dates.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
• Referred customers to business partners based on individual preferences and demographics.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Assisted customers in making payments on accounts, setting up payment plans when eligible.
• Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
• Reviewed customer interactions and activity reports to identify and address concerns.
• Resolved average of Numerous inquiries in any given week, consistently meeting performance goals.
• Handled customer complaints promptly and effectively.
• Upheld strict quality control policies and procedures during customer interactions.

The same job description as position at the NYS Veterans Home. I did not have my Phlebotomy cerification at this time.