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Cook/Waitress Resume Example

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U
COOK/WAITRESS
Summary

Compassionate former Nurse Aide with strong work ethic and many years of experience providing basic care to patients. Well-versed in taking and recording temperatures, blood pressure and other vitals. Certified in Phlebotomy and Office Technology. Offering many years of experience in healthcare environments.Front office skills and customer service answering the phone and giving customer service support. Excellent time management abilities with compassionate bedside manner and astute observational skills. Knowledgeable about mobility assistance and patient hygiene needs.

Skills
  • Inventory management
  • Operational improvement
  • Process improvement
  • Team building
  • Relationship development
Experience
Cook/Waitress
Cleveland , TX
Republic Services, Inc./Jan 2017 to Current
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Performed work station prep, including [Task] and [Task] prior to shift start.
  • Created exceptional menu items executed with precision to regularly garner diner praise.
  • Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Operated all kitchen equipment safely to avoid injuries.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
CNA/Certified Phlebotomist
Crestview , FL
Mhm Services, Inc./Dec 2006 to Sep 2015
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Collected blood samples to complete [Type] tests for patient, checking for changes that indicated potentially dangerous conditions.
  • Attended to patients in 40-bed unit, continuously checking on needs and maintaining high standards of patient care.
  • Used mobility devices and P/T equipment to transport patients.
  • Documented patient intake and dietary requirements and assisted with feeding.
Customer Service Specialist
City , STATE
First Pioneer Farm Credit, ACA/Feb 1995 to Apr 2006
  • Recommended improvements to products and services to mitigate complaints.
  • Reviewed account and service histories to identify trends and issues.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service to all aspects of the branch office, update information and carry out range of routine actions.
  • Shared detailed information regarding any and all options to help customers make decisions.
  • Supported [branch manager] in operational improvements and resolution of branch office problems to deliver top-notch customer service.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Met service team sales targets and call handling quotas consistentantly.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Relayed productive customer feedback to marketing teams.
  • Up-sold products and motivated customers to upgrade current product plans.
  • Resolved customer issues and diffused situations by listening to concerns and developing solutions.
  • Processed customer account changes, using MS office.
  • Provided outstanding cuatomer service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers regarding loan account needs, addressing personal concerns.
  • Supervised monetary transactions and changes while coordinating logistics to verify service dates.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Referred customers to business partners based on individual preferences and demographics.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Assisted customers in making payments on accounts, setting up payment plans when eligible.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Resolved average of Numerous inquiries in any given week, consistently meeting performance goals.
  • Handled customer complaints promptly and effectively.
  • Upheld strict quality control policies and procedures during customer interactions.
Certified Nursing Assistant
City , STATE
Chase Memorial Nursing Home/May 1988 to Apr 1993

The same job description as position at the NYS Veterans Home. I did not have my Phlebotomy cerification at this time.

Education and Training
High School: Office TechnologySouth New Berlin Central SchoolJun 1980City
Some College (No Degree): Office Technology/Medical TerminologySUNY At MorrisvilleCity
Some College (No Degree): Medical Billing & Coding SpecialistUS Career InstituteCity
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • South New Berlin Central School
  • SUNY At Morrisville
  • US Career Institute

Job Titles Held:

  • Cook/Waitress
  • CNA/Certified Phlebotomist
  • Customer Service Specialist
  • Certified Nursing Assistant

Degrees

  • High School : Office Technology
    Some College (No Degree) : Office Technology/Medical Terminology
    Some College (No Degree) : Medical Billing & Coding Specialist

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