Cook Resume Example
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COOK
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Work History
Cook, 05/2016 - 08/2020Highmark Inc., Greensburg , PA
- Ordered and received products and supplies to stock kitchen areas.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Verified proper portion sizes and consistently attained high food quality standards.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Enhanced and maintained central standardized recipe and ingredient repository, including nutritional and cost information.
- Communicated closely to fully understand special orders for customers, including those with food allergies and gluten intolerance.
Customer Service Representative, 02/2019 - 03/2020Kepro, Littleton , NH
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Managed customer relations and customer service through daily communication and interaction.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Delivered legendary guest service by suggesting products to enhance service and meet or exceed sales goals.
- Contributed to positive environment by communicating changes in team member morale and performance to manager.
- Assisted with staff training by reinforcing successful performance and offering respectful coaching.
- Educated customers about billing, payment processing and support policies and procedures.
Sign Installer, 03/2018 - 02/2019Bj's Wholesale Club, Inc., Colonie , NY
- Dismantled structures and prepared equipment for travel or site movement.
- Fabricated steel frames, columns, beams and girders according to blueprints or instructions from site managers.
- Inserted sealing strips, wiring and insulating material, as called for in blueprints.
- Trained and experienced using turnbuckles, crowbars and jacks to align structural steel into final positions. Held rivets in place while workers used air hammers to form heads on rivets.
- Inspected projects, identified issues that occurred and implemented corrective measures.
- Analyzed specifications and blueprints and suggested quantities, types and sizes of materials required per job allocation.
- Followed blueprints and instructions from supervisors to erect columns, beams and girders.
- Welded, cut and bent steel as necessary with torches, metal shears and welding equipment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Cook, 01/2017 - 06/2017Highmark Inc., Westfield , NY
- Ordered and received products and supplies to stock kitchen areas.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
- Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
Education
Associate of Arts, Social Work, 05/2019
CNM - City
Football
I have played football my entire High school Experience and even won Sate Championship.
Skills
- Recipes and menu planning
- Institutional and Batch Cooking
- Food Spoilage Prevention
- Food Presentation
- Order Delivery Practices
- Cleaning and Organization
- Beautiful presentation of food
- New hire training
- Operations management
- Effective planner
- Extensive catering background
- Kitchen equipment operation and maintenance
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Resume Strength
- Measurable results
Resume Overview
School Attended
- CNM
Job Titles Held:
- Cook
- Customer Service Representative
- Sign Installer
Degrees
- Associate of Arts , Social Work 05/2019
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