coo philanthropy public relations resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
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Passionate, mission driven leader with 15+ years’ experience cultivating community and organizational relationships and fund-generating success. Proven record of leading organizations and teams through periods of substantial growth and transition while inspiring value-added initiatives, programming, and collaborative work environments.

  • Collaborative Leadership
  • Community and Public Relations
  • Relationship Cultivation
  • Effective Communication
  • Empowering Team Building
  • Resource Development
  • Philanthropic Marketing
  • Grant Management
  • Event Management
  • Fundraising Campaigns
  • Business Development
COO / Philanthropy / Public Relations , 09/2019 - Current
Kalihi Palama Health Center Iwilei, HI,
  • Oversees philanthropy, public relations, marketing and business operations. Provides direct supervision, coaching, and mentorship to entire team.
  • Implemented comprehensive development infrastructure, including implementation of a CRM database to enhance functionality and increase fundraising effectiveness.
  • Increased organization's annual fundraising from $40,000 to $500,000 within two years.
  • Developed comprehensive communication and outreach plan to increase community awareness and promote organization mission including leading efforts to update JNC logo, mission, and key messaging.
  • Led digital marketing strategy and implementation to build awareness and donor support; increasing social media engagement by more than 300% and average website views by more than 125%.
  • Promote Jackie Nitschke Center initiatives and stories with local media regularly leading to increased earned media coverage with an AD Value Equivalency of nearly $2 million dollars for 2021.
  • Led efforts to create evidence-based outcome measures for all treatment and recovery programs indicative of organization’s success in collaboration with clinical team.
  • Led efforts in the development of a Crisis Communication Plan and Media Kit.
  • Provide communication scripting for CEO, Clinical Supervisor, and staff in preparation of all media interviews.
  • Facilitate collaborative relationships with area foundations, organizations, health, and service providers impacting an increase in funding and referrals.
  • Serves as lead on JNC capital projects such as major renovations and new construction.
  • Redesigning website content and copy to increase value, encourage referrals, and engage donors.
Outreach Liaison / Development Specialist, 05/2015 - 08/2019
Unity Hospice City, STATE,
  • Collaborated with marketing team to create, publish and successfully promote philanthropic efforts via social media, website and printed materials.
  • Identified, established, and maintained strong relationships with key community partners throughout 13 counties of Northeast WI.
  • Defined opportunities and developed relationship-building strategies for outreach, leadership, and care teams to generate referral loyalty.
  • Achieved an emotional connection with targeted audience through issues management, testimonial videos, marketing materials, event promotion, and other strategic communication vehicles.
  • Conceptualized creative concepts for education, edited content, and developed presentations for Unity Hospice Speaker’s Bureau
  • Provided preparation and coaching to care teams for public speaking engagements.
  • Conceptualized, organized, and led Unity Hospice 40th anniversary community event and numerous provider education and network events throughout 13 counties.
  • Served on planning committee for annual Unity Hospice Golf Outing; securing sponsorships, donations, golfers.
  • Solicited contributions, received donations and mailed out acknowledgment cards.
  • Allocated and monitored work assigned to volunteers at Unity Resale Shoppe - provided evaluation and ongoing feedback.
Manager of 2-1-1 , 06/2014 - 06/2015
United Way Fox Cities City, STATE,
  • Led department to facilitate excellent customer service through the operation of 2-1-1, an information and referral hub for health and human services, serving 10 counties and averaging more than 11,000 calls per year.
  • Coordinated human resources for department including hiring, training, performance evaluation, and supervision of staff, students, and volunteers.
  • Provided regional county reports to indicate areas of community need for future programming and funding.
  • Guided and worked collaboratively with Advisory Board consisting of multi-county representatives.
  • Assisted with the development of department budget and communications plan.
  • Secured grant funding to support the costs of program implementation.
  • Represented United Way through committees and community outreach initiatives, presentations, and education.
  • Responsible for state accreditation of program.
Director of Community Services, 10/2009 - 09/2012
YWCA Greater Green Bay City, STATE,
  • Served on Senior Leadership Team leading departmental strategic planning, goal setting, program development, and outcomes efforts for Women’s Empowerment and Youth Programming.
  • Strategically led all community service programs including developing policies, curriculum, outcome measures and reports.
  • Provided training, coaching, and mentorship of other directors, managers, staff, interns, and students.
  • Conceptualized, organized, and implemented an Advisory Board of area healthcare providers and key community partners for women’s cancer care and support initiatives.
  • Prepared and presented philanthropic presentations to area corporations to secure funding for programming.
  • Managed $600,000 U.S. Dept Justice grant including program implementation, outcome measures, budget, and quarterly reporting.
Bachelor of Science: Human Development Family Studies, Expected in 12/1996
University of WI Stout - Menomonie,
Status -

Association of Fundraising Professionals – Board Member 2021-Present

Excellence in Nonprofit Leadership Program- UWGB 2021

Greater Green Bay Chamber Leaders Club 2021 - Present

Evergreen Theater - Board Member 2020 - Present

Parent Teacher Organization - President - De Pere Schools 2017-2020

Leadership Green Bay - Class of 2019

Children's Grief Support - Volunteer Facilitator 2016-2019

CASA Volunteer 2014-2018

Certified Child Life Specialist 2004 - Present

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Resume Overview

School Attended

  • University of WI Stout

Job Titles Held:

  • COO / Philanthropy / Public Relations
  • Outreach Liaison / Development Specialist
  • Manager of 2-1-1
  • Director of Community Services


  • Bachelor of Science

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