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Control Room Operator I Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Bringing strong communication and customer service skills to exceed the employer's expectations in a Highly stimulating and challenging environment. Highly organized employee, with extensive Administrative experience in various Law Enforcement roles in Government Security that require effective communication skills: Listening, multitasking and problem solving skills.
Highlights

Adult CPR and Child CPR Training (

)

Accomplishments
Experience
12/2014 to Current
Control Room Operator I Aecom Des Moines, IA,
  • Public safety communications systems, including computer-aided dispatch (CAD) software, multi-line Telephones and two-way radios.
  • Responsible for monitoring systems and dispatching appropriate resources to Detected and/or reported incidents; including coordination of safety personnel and location assistance to First responders.
  • Familiar with standard concepts, practices, and procedures within a particular field.
  • Relies on Experience and judgment to plan and accomplish goals.
  • A certain degree of creativity and latitude is expected.
  • Works under general supervision.
  • Shift work was required, essential personnel.
  • Using a computer Aided dispatch (CAD) system, receive emergency calls from the public requesting police or other Emergency service Determine nature and location of emergency, determine priorities, and dispatch police Or other emergency units as necessary and in accordance with established procedures.
  • TOC Security operations center which includes Operating 4 console and the site closed circuit TV system CCTV) State highways and primary street.
07/2013 to 02/2015
Lead Security / Receptionist Marriott Vacations Worldwide , VA,
  • Responsible to escort and accompany non-cleared visitors and personnel in a cleared facility (US Government building).
  • Maintain building security and perform security checks.
  • Provide ID and badges to visitors and Personnel.
  • Secure confidential documents.
  • Ensure that no one enter any area in the building where they are not authorized and have no reason for being in the area.
  • Maintain order when there are unruly patrons or visitors.
  • Document and report incidents during shift and inform the next shift on any special expectation or Scheduled event.
  • Greet employees, visitors and guests.
  • Ensure visitors and guests are properly signed in and receive a visitor badge.
  • Answer Client phones and direct to proper employee.
  • Provide assistance to Customers, employees and visitors in a courteous and professional manner Promote and enforce safety Measures .Maintain supply inventories.
03/2012 to 07/2013
Security Officer SECURITAS SECURITY City, ,
  • Flex-Floater (Government-Commercial property) General office equipment, which includes: telephone, fax machine, copier, PC/laptop, and other Miscellaneous office equipment.
  • Observe and report suspicious activities and persons .Write detailed Narrative reports and maintains daily activity Reports DAR s) Enforce rules, regulations, policies, procedures, And respond to emergency situations requiring security assistance.
  • Dispatching orders using radio or Electronic media Resolved problems of clients Perform data entry services for the company Demonstrated Professional and courtesy demeanor at all times.
  • Staffs the Security operations center which includes Operating the site closed circuit TV system CCTV), monitoring facility equipment condition boards (HVAC, Elevator, etc.,) and building access control system, and documents all unusual activities and/or equipment Malfunctions into a computerized Security reporting system for further investigation and/or follow- Up.
  • Monitors security and access equipment e.g.
  • Cameras, alarms, card readers, locks, emergency call box and Intercoms systems to ensure functionality and controlled entry Permits access to buildings and/or loading Dock areas by verifying authorization and/or identification of persons, vehicles, contractors and vendors.
Education
Expected in 2012
High School Diploma:
Ballou High School - , Washington DC
GPA:
Work History
to

Virginia Department of Transportation ,
Interests
99-298908 Unarmed Security Officer FEMA"IS-00915 Protecting Critical Infrastructure Against Insider Threats FEMA IS-906: Workplace Security Awareness National TIM Responder Certified Security and Privacy Awareness Certified Baton,Handcuffs,OC/Spray Certified ADDITIONAL INFORMATION Volunteer Experience EMT/Fire Fighter 49 Laurel Volunteer Rescue Squad 2011-2012 14910 Bowie Road Laurel, MD 20725 EMT/Fire Fighter 10 Bailey's Crossroads Volunteer Fire Department 2013-present 3601 Firehouse Ln, Bailey's Crossroads, VA 22041
Additional Information
  • ACCOMPLISHMENTS First Aid/CPR/AED Certified American Red Cross Unarmed license SPO Washington, DC DCJS ID#: 99-298908 Unarmed Security Officer FEMA"IS-00915 Protecting Critical Infrastructure Against Insider Threats FEMA IS-906: Workplace Security Awareness National TIM Responder Certified Security and Privacy Awareness Certified Baton,Handcuffs,OC/Spray Certified ADDITIONAL INFORMATION Volunteer Experience EMT/Fire Fighter 49 Laurel Volunteer Rescue Squad 2011-2012 14910 Bowie Road Laurel, MD 20725 EMT/Fire Fighter 10 Bailey's Crossroads Volunteer Fire Department 2013-present 3601 Firehouse Ln, Bailey's Crossroads, VA 22041
Skills
CAD, conflict resolution, CPR, creativity, Client, clients, data entry, Dispatching, fax machine, General office, Government, HVAC, Access, Windows 7, Windows XP, Works, Monitors, multi-line Telephones, next, office equipment, Personnel, copier, Cameras, Police, policies, Public safety, radio, reporting, safety, supervision, telephone, phones, TV, TOC

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Resume Strength

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Resume Overview

School Attended
  • Ballou High School
Job Titles Held:
Degrees
  • High School Diploma

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