control room officer resume example with 3 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Accomplished and energetic correctional officer Sergeant with a solid history of achievement in the department of corrections. Motivated leader with strong organizational abilities. Areas of expertise include: care, custody, and control of inmates.

  • Issue resolution
  • First Aid/CPR
  • Supervision
  • Leadership
  • Punctual
  • Organized
  • Dedicated
  • Reliable
  • Critical Thinking
  • Working collaboratively
  • Time management
Control Room Officer, 09/2018 to Current
Securitas Security Services Usa, Inc.Dover, NH,
  • Controlled all physical and security technology programs, including CCTV, access control, security lighting, gate systems and incident management systems.
  • Set up radio communication links between team members.
  • Completed emergency equipment repairs to maintain broadcast functionality.
  • Operated console controls to regulate video transmission contrast, brightness and fidelity.
  • Set up and optimized equipment to maintain signal strength, clarity and reliability during broadcasts and maintain perimeter electronic detection systems for proper functioning.
  • Directed work of all security and non-security personnel technical team to coordinate efficient broadcast operations.
  • Troubleshot and resolved customer issues.
  • Maintained inventory of broadcast equipment.
  • Ensure proper key control and accountability is maintained at all times.
  • Ensure that accurate accountability of all safety equipment assigned to the control room is maintained at all times.
  • Verify the identification of all persons entering and exiting the institution through the main entrance.

Dorm Sergeant, 08/2018 to Current
Department Of Homeland SecurityCharlotte, NC,
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Confirmed that all inmates and staff members observed safety procedures and conducted inspections to identify and resolve any dangerous issues.
  • Attended quarterly board meetings as shift leader to review staff and inmate concerns and educate on changes to policies and procedures.
  • Conducted rounds of rooms and building to check on compliance and safety issues, including unlocked windows, propped open doors and inmates cells.
  • Interfaced with inmates to address and resolve complaints or grievances.
  • Completed daily inmates welfare checks and coordinated with facility staff to meet all inmates needs.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Inventoried and inspected keys and all assigned equipment.
  • Maintained accurate logs and report and correct any discrepancies.
  • Ensure that all security checks inside/outside of dorm are conducted
Lead Transportation Security Officer, 08/2018 to Current
State Of IndianaMitchell, IN,
  • Managed all security operations at [Type] facility.
  • Monitored and conducted passenger screening.
  • Completed routine and incident-related documentation.
  • Designed action plans to respond to emergency situations.
  • Noted possible security issues and performed additional reviews.
  • Guarded restricted areas to prevent unauthorized entry.
  • Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
  • Watched each individual to assess demeanor and look for suspicious behavior.
  • Patrolled areas every throughout shift to protect facilities and staff and inmate.
  • Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
  • Documented all security-related situations and submitted in-depth reports to supervisor.
  • Communicated with other screening staff to promptly call attention to potential or active safety problems.
  • Responded to emergency situations quickly to minimize risk and injury.
  • Operated radio communication devices to coordinate with security personnel throughout facility.
Correctional Sergeant, 05/2018 to Current
South Carolina Department Of CorrectionsCity, STATE,
  • Supervised and made cell assignments.
  • Supervised visitation and checked all visitors for proper identification and contraband.
  • Assigned daily tasks and responsibilities to employees and filled out daily work logs.
  • Maintained order in building and on grounds of closed custody prison.
  • Monitored all disciplinary and medical lockups every 30 minutes.
  • Oversaw assigned court trips for jailers, maintaining security of staff and public at all times.
  • Coordinated shakedowns to locate and remove unauthorized items.
  • Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
  • Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
  • Managed 5 employees and supervised 890 offenders in closed custody prison facility.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Handled all delegated tasks, including non-delegated tasks to help maintain a safe environment.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
Education and Training
High School Diploma: , Expected in 07/1983 to Rock Hill High School - Rock Hill, SC
Certificates: Basic Military Training, Expected in 09/1983 to Military Training And Specialty Schools - USNavy,
: , Expected in to Basic Aviation Training - Millington, TN,
: Jet Machanic, Expected in to Aviation Machinists Mate - Millington, TN,
: Supervisor Training, Expected in to 1st Class Petty Officer Leadership - Little Creek, VA,
Certificates: Lab Technician, Expected in 03/1988 to Oil Analysis School - Pensacola, FL,
Certificates: , Expected in 10/1994 to USNavy Recruiter School - Pensacola, FL,

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Resume Overview

School Attended

  • Rock Hill High School
  • Military Training And Specialty Schools
  • Basic Aviation Training
  • Aviation Machinists Mate
  • 1st Class Petty Officer Leadership
  • Oil Analysis School
  • USNavy Recruiter School

Job Titles Held:

  • Control Room Officer
  • Dorm Sergeant
  • Lead Transportation Security Officer
  • Correctional Sergeant


  • High School Diploma
  • Certificates
  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)
  • Certificates
  • Certificates

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