Current Corridor Specialist for Avantus Federal focusing on building and operational management for US Customs and Border Protection Northeast Corridor PM and OPS contracts for both Border Patrol and Air & Marine. Organized and adept at prioritizing daily tasks and following through to achieve performance and productivity goals.
Skills
Proficient in preparing Statements of Work for the US Customs Border Protection
Currently monitors PM and Operations Budget for entire Northeast Corridor from Maine to Michigan
Trained in RS Means and able to estimate future projects and preparing Independent Government Cost Estimates
Leads weekly calls with current PM Contractor
Currently assists in monthly Invoice review
Monthly Preventative Maintenance reviews
Customer service focus
Problem solving strength
Highly motivated
Friendly and outgoing
Proficient in Microsoft Office tools: Excel, Project, Word and PowerPoint
Purchasing and planning
Ability to be resourceful and take initiative without everyday tasking from client/supervisor
Customer retention
Project Management
General construction knowledge
Strong analytical and communication skills
Valid Maine driver's license
Maintenance and repair
Financial Management
Government Contracts
HVAC systems
Knowledge and execution of preventive maintenance processes
Ability to clearly and effectively communicate
Business operations
Knowledge of basic trades (electricity, carpentry, plumbing, painting, concrete work, appliance repair, building operational requirements, etc.)
Supervision
Very fast learner
Great computer skills
Experience in leadership
Decision-making
Organizational skills
Troubleshooting
Reliable & trustworthy
Friendly, positive attitude
Experience
Corridor Specialist, 11/2020 - Current Goodwill Seattle – Edmonds, WA,
Create and update Excel spreadsheets detailing current and previous years preventative & vorrective maintenance and operations budgets
Lead weekly calls with current PM contractor
Perform monthly reviews on completed PMs in the Northeast Corridor from Maine to Michigan
Assist in monthly invoice reviews
Prepare statements of work and Independent government cost estimates for future task orders and intermediate repair order.
Track current and past corrective maintenance repairs in Northeast Corridor for both Border Patrol and Air & Marine
Create purchase requests for future OPS contracts for both BP and AM
Monitor PM contracts and operation contracts to ensure each contract is awarded on time
Interact with customers via telephone and e-mail.
Exercise critical thinking and problem-solving skills in urgent situations.
Utilize effective research, extensive study and active questioning skills for minor and major repairs
Maintain positive working relationship with fellow staff and management.
Organize client meetings to provide project updates.
Utilize document management system to organize company files, keeping up-to-date and easily accessible data.
Monitor operations and reviewed records and metrics to understand company performance.
Retail Store Manager, 01/2017 - 10/2020 U-Haul – Brighton, MA,
Organized and updated schedules to optimize coverage for expected customer demands.
Review, validate and recommend action for work requests in respective area of responsibility
Participate in weekly status meetings (draft agendas, notes, action items for follow up, etc.) 3-4 times per month
Created many customer relationships with top contractors to ensure their projects/materials arrived on time and in full
Coordinate with other store managers to execute direct procurements
Connected with customers to provide assistance and collect feedback to optimize operations.
Prepared and submitted nightly bank deposits.
Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
Created engaging merchandise presentations to motivate impulse purchases.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Hired and trained positive, enthusiastic employees to boost talents of retail team.
Supervised cash drawer balances and deposits of store receipts.
Assist with the management of documentation, approvals and execution of major and minor repairs
Managed daily operations, including purchasing, inventory control, merchandising and product distribution.
Displayed merchandise for upcoming sales in visually appealing way.
Oversaw disciplinary actions.
Serve as liaison with other managers for their specific needs to identify and address requirements
Wrote and submitted reports.
Assist with operational oversight
Directed and supervised staff performance.
Opened and closed store 5-6 times per week by balancing cash drawers, preparing daily deposits.
Reviewed register count and bank deposits for proper amounts of currency.
Interviewed and hired team members which demonstrated dedication and added value to team.
Assigned 18-20 employees to specific duties to best meet needs of store.
Achieved sales goals and business objectives by motivating staff and promoting excellent customer service.
Evaluated employee performance.
Used Point of Sale register system to complete transactions.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Managed 18-20 employees.
Created weekly schedules for employees.
Instructed staff on procedures for handling difficult transactions.
Counted and balanced registers.
Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
Created excellent customer shopping experience to cultivate customer loyalty and retention.
Contractor Sales/Assistant Store Manager, 03/2013 - 01/2017 Terminix Service, Inc. – Franklin, NC,
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Maintained organized store, responded to customer complaints and answered questions quickly.
Processed credit and debit card payments and returned proper change for cash purchases.
Built proactive and productive relationships with vendors and business agents.
Mentored team on effective upselling and cross-selling techniques.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Coached and developed store associates through formal and informal interactions.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Manager, 07/2003 - 03/2013 The Light House/Dave Tidd Construction – City, STATE,
Decreased costs significantly by negotiating with vendors and suppliers for better prices.
Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Carpenter, 07/1994 - 07/2003 Company Name – City, State,
Anchored and braced forms and other structures in place to complete precise joining and high-quality work.
Built new residential structure on previously poured foundation.
Installed new Door&Window systems and performed general maintenance.
Cut timber, panels and other wooden materials according to measured dimensions.
Safely operated power saws, planers, jointers, routers and pneumatic equipment without accident.
Examined buildings and project specifications to determine measurements and dimensions.
Shaped materials to exact measurements for job requirements using hand tools and power equipment.
Safely used band, circular, jig, reciprocating, chop and compound miter saws.
Framed new construction of single-family homes and townhomes.
Installed floor joists, trusses and rafters.
Installed cabinets, base cabinets and crown molding.
Operated terrain telescoping forklift, backhoe, skid steer and tractor.
Education and Training
: Business, Expected in - Westbrook College - Portland, ME, GPA:
Accomplishments
Have current BI when hired by CBP in November 2020
Covid 19 Vaccination and booster in 2021&2022
Well trained at assisting General Contractors with project managing to ensure proper completion dates in previous employment
Promoted to Store Manager after 24 months in the Assistant Manager position.
Filled all roles including Sales, Receiver, Delivery driver, Dispatcher, Office manager fill in (cash ups), Assistant manager and Store manager.
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