contractor sales assistant store manager resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Current Corridor Specialist for Avantus Federal focusing on building and operational management for US Customs and Border Protection Northeast Corridor PM and OPS contracts for both Border Patrol and Air & Marine. Organized and adept at prioritizing daily tasks and following through to achieve performance and productivity goals.

  • Proficient in preparing Statements of Work for the US Customs Border Protection
  • Currently monitors PM and Operations Budget for entire Northeast Corridor from Maine to Michigan
  • Trained in RS Means and able to estimate future projects and preparing Independent Government Cost Estimates
  • Leads weekly calls with current PM Contractor
  • Currently assists in monthly Invoice review
  • Monthly Preventative Maintenance reviews
  • Customer service focus
  • Problem solving strength
  • Highly motivated
  • Friendly and outgoing
  • Proficient in Microsoft Office tools: Excel, Project, Word and PowerPoint
  • Purchasing and planning
  • Ability to be resourceful and take initiative without everyday tasking from client/supervisor
  • Customer retention
  • Project Management
  • General construction knowledge
  • Strong analytical and communication skills
  • Valid Maine driver's license
  • Maintenance and repair
  • Financial Management
  • Government Contracts
  • HVAC systems
  • Knowledge and execution of preventive maintenance processes
  • Ability to clearly and effectively communicate
  • Business operations
  • Knowledge of basic trades (electricity, carpentry, plumbing, painting, concrete work, appliance repair, building operational requirements, etc.)
  • Supervision
  • Very fast learner
  • Great computer skills
  • Experience in leadership
  • Decision-making
  • Organizational skills
  • Troubleshooting
  • Reliable & trustworthy
  • Friendly, positive attitude
11/2020 to Current Corridor Specialist Goodwill Seattle | Edmonds, WA,
  • Create and update Excel spreadsheets detailing current and previous years preventative & vorrective maintenance and operations budgets
  • Lead weekly calls with current PM contractor
  • Perform monthly reviews on completed PMs in the Northeast Corridor from Maine to Michigan
  • Assist in monthly invoice reviews
  • Prepare statements of work and Independent government cost estimates for future task orders and intermediate repair order.
  • Track current and past corrective maintenance repairs in Northeast Corridor for both Border Patrol and Air & Marine
  • Create purchase requests for future OPS contracts for both BP and AM
  • Monitor PM contracts and operation contracts to ensure each contract is awarded on time
  • Interact with customers via telephone and e-mail.
  • Exercise critical thinking and problem-solving skills in urgent situations.
  • Utilize effective research, extensive study and active questioning skills for minor and major repairs
  • Maintain positive working relationship with fellow staff and management.
  • Organize client meetings to provide project updates.
  • Utilize document management system to organize company files, keeping up-to-date and easily accessible data.
  • Monitor operations and reviewed records and metrics to understand company performance.
01/2017 to 10/2020 Retail Store Manager U-Haul | Brighton, MA,
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Review, validate and recommend action for work requests in respective area of responsibility
  • Participate in weekly status meetings (draft agendas, notes, action items for follow up, etc.) 3-4 times per month
  • Created many customer relationships with top contractors to ensure their projects/materials arrived on time and in full
  • Coordinate with other store managers to execute direct procurements
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Prepared and submitted nightly bank deposits.
  • Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Supervised cash drawer balances and deposits of store receipts.
  • Assist with the management of documentation, approvals and execution of major and minor repairs
  • Managed daily operations, including purchasing, inventory control, merchandising and product distribution.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Oversaw disciplinary actions.
  • Serve as liaison with other managers for their specific needs to identify and address requirements
  • Wrote and submitted reports.
  • Assist with operational oversight
  • Directed and supervised staff performance.
  • Opened and closed store 5-6 times per week by balancing cash drawers, preparing daily deposits.
  • Reviewed register count and bank deposits for proper amounts of currency.
  • Interviewed and hired team members which demonstrated dedication and added value to team.
  • Assigned 18-20 employees to specific duties to best meet needs of store.
  • Achieved sales goals and business objectives by motivating staff and promoting excellent customer service.
  • Evaluated employee performance.
  • Used Point of Sale register system to complete transactions.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Managed 18-20 employees.
  • Created weekly schedules for employees.
  • Instructed staff on procedures for handling difficult transactions.
  • Counted and balanced registers.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Created excellent customer shopping experience to cultivate customer loyalty and retention.
03/2013 to 01/2017 Contractor Sales/Assistant Store Manager Terminix Service, Inc. | Franklin, NC,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintained organized store, responded to customer complaints and answered questions quickly.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Built proactive and productive relationships with vendors and business agents.
  • Mentored team on effective upselling and cross-selling techniques.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Coached and developed store associates through formal and informal interactions.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
07/2003 to 03/2013 Manager The Light House/Dave Tidd Construction | City, STATE,
  • Decreased costs significantly by negotiating with vendors and suppliers for better prices.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
07/1994 to 07/2003 Carpenter Company Name | City, State,
  • Anchored and braced forms and other structures in place to complete precise joining and high-quality work.
  • Built new residential structure on previously poured foundation.
  • Installed new Door&Window systems and performed general maintenance.
  • Cut timber, panels and other wooden materials according to measured dimensions.
  • Safely operated power saws, planers, jointers, routers and pneumatic equipment without accident.
  • Examined buildings and project specifications to determine measurements and dimensions.
  • Shaped materials to exact measurements for job requirements using hand tools and power equipment.
  • Safely used band, circular, jig, reciprocating, chop and compound miter saws.
  • Framed new construction of single-family homes and townhomes.
  • Installed floor joists, trusses and rafters.
  • Installed cabinets, base cabinets and crown molding.
  • Operated terrain telescoping forklift, backhoe, skid steer and tractor.
Education and Training
Expected in to to | Business Westbrook College, Portland, ME, GPA:
  • Have current BI when hired by CBP in November 2020
  • Covid 19 Vaccination and booster in 2021&2022
  • Well trained at assisting General Contractors with project managing to ensure proper completion dates in previous employment
  • Promoted to Store Manager after 24 months in the Assistant Manager position.
  • Filled all roles including Sales, Receiver, Delivery driver, Dispatcher, Office manager fill in (cash ups), Assistant manager and Store manager.

Forklift Certified (Trainer)

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Resume Overview

School Attended

  • Westbrook College

Job Titles Held:

  • Corridor Specialist
  • Retail Store Manager
  • Contractor Sales/Assistant Store Manager
  • Manager
  • Carpenter


  • Some College (No Degree)

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