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contract rebate analyst resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills

CARS, Microsoft Word, Microsoft Excel, Outlook, Word Perfect, Data Base, Microsoft Works, eCommerce, GSK Direct, HMC, E-1 and CERPS/SAP, CSS and Skype for Business and Teams Speak fluent Spanish, Supervisory

  • Strong Work Ethic
  • Willingness to Learn
  • Problem-Solving
  • Time Management
  • Punctual and Dependable
  • Analytical Thinking
  • Good Work Ethic
  • Reliable & Trustworthy
  • Critical Thinking
  • Problem Resolution
  • Active Listening
  • Supervision & Leadership
  • Team Building
  • Training & Development
  • Microsoft Office
Experience
04/2019 to 04/2022 Contract Rebate Analyst GlaxoSmithKline Pharmaceuticals | City, STATE,
  • Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
  • Processed financial aid documents and completed basic verification of information.
  • Received and posted payments to loan accounts.
  • Demonstrated understanding of and adherence to federal and state regulations for financial aid.
  • Used [Software] to track award notices.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
04/2000 to 03/2019 Lead Membership Analyst GlaxoSmithKline Pharmaceuticals | City, STATE,
  • Determined customer eligibility for benefit programs and services.
  • Developed win-win solutions with partners, handling issues quickly and providing high level of customer service.
  • Built research instruments and drafted questions for digital, traditional and in-person surveyes.
  • Presented findings to management and executive leadership and fielded questions to help refine strategies.
  • Collected and reported on customer demographics, preferences and buying habits to help marketing teams target strategies.
  • Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
  • Identified potential markets and market segments with desired customers and gaps for optimum product demand.
  • Kept marketing team informed of latest analytics and metrics through regular reporting.
  • Investigated consumer opinions in collaboration with marketing teams, pollsters and statisticians.
  • Created graphical illustrations to share market research insights.
  • Trained interviewers in proper techniques to collect relevant and reliable data.
  • Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
  • Developed and used specific methodologies for collecting and analyzing marketing data.
  • Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
  • Compiled targeted or exhaustive marketing data based on needs of specific research projects.
  • Summarized raw data and analyses and made recommendations based on findings.
  • Determined best methods to meet research objectives and produce useful data.
01/2017 to 02/2019 Contract Strategy Analyst GlaxoSmithKline Pharmaceuticals | City, STATE,
  • Responsible for the work stream lead, system tester administrative portion of a healthcare practice.
  • Reviewed established procedures to assess areas in need of improvement.
  • Implemented unique methods and methodologies, which helped reduce and resolve issues.
  • Collected, tracked and evaluated current business and market trend data.
  • Researched and led investigations into various areas to drive improvements and devise new processes.
  • Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
  • Performed research and analyzed content of records to make disclosure determinations.
  • Conducted record searches and coordinated with other units on procedural problems involving complex cases.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Education and Training
Expected in 06/1994 to to High School Diploma | Pennsauken Vocational School, Pennsauken, NJ, GPA:
Expected in 06/1994 to to | Computer Science Camden County Technical School, Pennsauken, NJ, GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • Pennsauken Vocational School
  • Camden County Technical School

Job Titles Held:

  • Contract Rebate Analyst
  • Lead Membership Analyst
  • Contract Strategy Analyst

Degrees

  • High School Diploma

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