Motivated, personable business professional with experience teaching, supporting and encouraging others. Talent for quickly adapting to change. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records Flexible and versatile - able to lead by example, stay positive and focused under pressure. Excellent team-building and communication skills.
09/2012 to Current
Contract AnalystMEDTRONIC － Fridley, MN
Contract administrator for four regions in collaboration with the Regional Finance Leader, Area Contract Manager, and the Pricing Strategy Team.
Including executing pricing strategies and analytics, strategy development in response to customer pricing requests and ensure the pricing governance model is followed.
Provide accurate pricing analysis.
Support Regional Finance Leader and Director of Strategic Sales in negotiating pricing under parameters set forth by management in conjunction with sales, legal and marketing for standard and custom products.
Process customer quotation and bid requests in accordance with pricing objectives, terms, and conditions.
Support Regional Finance Leaders and Director of Strategic Sales in negotiating pricing and contracts through sales force to meet objectives.
Support sales force with pricing strategy and rational behind corporate position to help facilitate positive outcomes in pricing discussions.
Execute and monitor negotiated contracts from implementation and to expiration to ensure that appropriate pricing is applied to sales orders.
Influence decisions made across Departments and represent pricing management at cross-functional meetings.
Track performance on rebate/compliance contracts.
Analyze compliance and determine appropriate rebate and pricing strategies.
Support Customer Care, Credit Financial Services and other organizations to resolve pricing discrepancies and other related issues.
Manage projects to help the Region and field Organization achieve objectives.
Successfully trained in two new hires on current role.
01/2011 to 09/2012
Principal Account SpecialistMEDTRONIC － Mounds View, MN
Train new hires in business specific needs across various order channels.
Create and update training documents for new hires.
Lead weekly team meetings to communicate new procedures.
Create documents and quick reference guides for pertinent topics or concerns raised by the group.
Mentor and coach Account Specialists while ensuring best practices are followed.
Troubleshoot, answer inquiries and ensure accurate information is provided to field staff, business partners and teammates regarding Neuromodulation product order entry and processes.
Work closely with supervisors, managers and Supply Chain and contracts to communicate process changes and implement new procedures to the team.
Led process improvement initiatives that cut down the team's wait time in fax channel to ensure orders were processed promptly.
Review, document, and follow-up on team errors by researching issues and training team on solutions.
01/2008 to 01/2011
Account SpecialistMEDTRONIC － Shoreview, MN
Assisted customers with Neuromodulation product ordering needs.
Addressed questions and ensured all customers receive accurate information.
Addressed account and inventory management, customer relations, MGU product, training of peers and new hires.
Performed issue resolution with daily maintenance of incomplete, open and blocked orders including a couple types of regulatory blocks.
Maintained team tools such as our Customer Service Site Builder aiding consistent processes within our team.
Partnered with trainers and the team as a training liaison.
Recognized for motivating team members, building relationships with customers and maintaining quality metrics.
01/2005 to 01/2007
Special Needs CoordinatorST. CLOUD SCHOOL DISTRICT － St. Cloud, MN
Supported students with special needs to participate and join their peers in multiple activities.
Created behavior plans for each child depending on their needs, informing parents about these targets and arrangements.
Maintaining daily communication with each child and parent to ensure these targets were being met.
Advised Kid-stop staff about their concerns and ensured that these concerns were documented.
Monitored up to 30 individual children, encouraging them to participate in a given activity.
Modified the activities to ensure each student could participate.
Bachelor of ScienceST. CLOUD STATE UNIVERSITY － St. Cloud, MNGPA: GPA: 3.64 Graduated with HonorsGPA: 3.64 Graduated with Honors
Associate's DegreeNORTH HENNEPIN COMMUNITY COLLEGE － Brooklyn Park, MN
Secondary Education and PsychologyUNIVERSITY OF MINNESOTA － Duluth, MNSecondary Education and Psychology