Contract Administrator / Team Leader Resume Example NUCO2

CONTRACT ADMINISTRATOR / TEAM LEADER

Executive Summary

High-energy Professional, successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Core Qualifications

The ability to handle sensitive and confidential situations with a high level of trust and integrity.
The ability to communicate verbally and in writing with internal and external customers.
The ability to problem solve, settle disputes, and rectify internal and external issues.
Conflict resolution
Personal and professional integrity.

Professional, experienced team leader with employee and customer relations, performance management and the ability to manage others and direct staff and workload.
Staff training
Sound judgment
Supervision and training
Motivation techniques specialist

Professional Experience

Contract Administrator / Team Leader12/2012 to CurrentNUCO2Stuart, FL

Maintain contracts administration database, spreadsheet, and assignment log, ensuring all contracts assigned to the team are processed and accounted for in the JDE system in a timely manner.
Process and submit weekly and monthly reports on contracts received, contracts rejected, ensuring compliance rules and regulations are followed.
Review, interpret and input contract data, to create, renew, and maintain customer records within the Company's customer billing system.
Work in coordination with the Sales and Operations Departments to ensure accurate customer set up, assets count, and locations are entered in accurate and efficient manner.
Review and asses personal development plan to ensure on-track to meet or exceed responsibilities and accountabilities, as well as skill set development action plan.
Prioritize team workload to ensure productivity goals & deadlines are being met and contracts are being received, reviewed for compliance concerns are processed.
Correct, amend and append customer data, to create and maintain customer records within the Company's system, while ensuring activation / deactivation, and corrected billing & credits are applied.
Surpassed revenue goals in four consecutive quarters.
Served as mentor to junior team members.

Senior Quality Analyst09/2008 to 12/2011Nations HealthFort Pierce, FL

Monitor, track and evaluate associate performance and provide feedback to associates to ensure departmental goals are met using a combination of monitoring systems or other related technology, side-by-side observations, performance reports, etc
Develop and administer performance action plans by engagement with associate to ensure goals are achieved. Resulting in an increase of 85% of positive rating from clients.
Provide on-the-job, refresher courses as necessary to ensure associate knowledge and skills are appropriate to meet department expectations.
Achieve and maintain key performance metrics (e.g., customer retention 96%, employee retention 87%, increased employee morale, schedule adherence, attendance) as determined by Nations Health.
Serve as subject matter expert in operations and policies, and provide guidance, knowledge and constructive feedback to associates and team leaders.
Participate in the recruiting process, including: Interviewing and recommending candidates for employment. Assisted in "new hire" orientation and coordinate and facilitate training for quality representatives.
Implemented standards and methods to measure the effectiveness of agency activities.

Administrative Assistant12/2006 to 05/2008McKinley Financial ServicesFort Lauderdale, FL

Assist in day-to-day operations, review incoming correspondence, reply or reroute as appropriate.
Compile, review, and analyzes data for incorporation into reports, timelines, tables, graphs, correspondence and presentations.
Create understanding, influence and provide service to internal and external customers, requiring comprehensive knowledge of department function.
Calculate time and attendance for payroll processing.
Assist with management of succession planning strategy/process, and help facilitate leadership meetings for agents.
Manage the relationship with the commercial vendors and agents.

Payroll Specialist/Client Service10/2002 to 09/2006ComPuPay Payroll ServicesDoral, FL

Timely and accurate set up of new client payroll accounts
Keying and balancing of clients YTD wages and tax liabilities.
Timely and accurate processing of client company and employee changes.
Thorough review of all new client payroll account set ups
Support incoming client calls regarding payroll software and general client payroll needs.
Provide customer support for web based reporting services.
Analyze client needs and provide proper recommendations for product features/enhancements to ensure complete customer satisfaction.
Provide weekly reporting as required by manager
Proper handling of client confidential information

Recreation Supervisor05/2002 to 09/2005Parks DepartmentMiami, FL

Dade Parks and Recreation
Coordinate recreational activities in addition to administration duties within a local Parks Department. Including: special events, overseeing recreational facilities, administration of youth programs as well as adult sports activities.
Supervising the recreational staff, scheduling, implementing as well as interpretation of certain policies, and evaluating the staff as to performance along with making recommendations as to any disciplinary measures relative to staff disobedience.
Plan, organize and act as coordinator with regard to a number of recreational and communal programs at the park level, community center or with regard to other recreational facilities.
Conduct meetings with public organizations and the community at large in order to better explain the objective of certain programs.
Schedule activities and coordinate program activities with other city agencies and metropolitan departments.

Education

Masters Of Business: Business2015American InterContinental University Hoffman EstatesHoffman Estates, IL, US

American InterContinental University Hoffman Estates, IL Currently Enrolled - Masters Of Business 05/2015

Bachelor of Business Administration: Management2012American InterContinental UniversityHoffman Estates, IL, USA

Bachelor of Business Administration - Management 07/2012

Associate of Arts: Business Administration2008American InterContinental UniversityHoffman Estates, IL, USA

Associate of Arts in Business Administration - Human Resources 12/2008

Presentations

Compile, review, and analyzes data for incorporation into reports, timelines, tables, graphs, correspondence and presentations

Skills

Clients, Operations, Payroll, Customer Support, Scheduling, Interviewing, Recruiting, Subject Matter Expert, Training, Contracts Administration, JD Edwards System, Administrative Assistant, Succession Planning, Time & Attendance, Time And Attendance, Cases, Employee Performance, Employee Relations, HRIS Information System, Performance Management, Problem Solving, Project Management, Team Building, Human Resources

Resume Overview

Companies Worked For:

NUCO2
Nations Health
McKinley Financial Services
ComPuPay Payroll Services
Parks Department

School Attended

American InterContinental University Hoffman Estates
American InterContinental University

Job Titles Held:

Contract Administrator / Team Leader
Senior Quality Analyst
Administrative Assistant
Payroll Specialist/Client Service
Recreation Supervisor

Degrees

Masters Of Business : Business 2015
Bachelor of Business Administration : Management 2012
Associate of Arts : Business Administration 2008

Contract Administrator / Team Leader Resume Example

Resume Score: 90%

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