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Contract Administrator / Team Leader Resume Example

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CONTRACT ADMINISTRATOR / TEAM LEADER
Executive Summary

High-energy Professional, successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Core Qualifications
  • The ability to handle sensitive and confidential situations with a high level of trust and integrity.
  • The ability to communicate verbally and in writing with internal and external customers.
  • The ability to problem solve, settle disputes, and rectify internal and external issues.
  • Conflict resolution
  • Personal and professional integrity.
  • Professional, experienced team leader with employee and customer relations, performance management and the ability to manage others and direct staff and workload.
  • Staff training
  • Sound judgment
  • Supervision and training
  • Motivation techniques specialist
Professional Experience
Contract Administrator / Team Leader 12/2012 to Current NUCO2 Stuart, FL
  • Maintain contracts administration database, spreadsheet, and assignment log, ensuring all contracts assigned to the team are processed and accounted for in the JDE system in a timely manner.
  • Process and submit weekly and monthly reports on contracts received, contracts rejected, ensuring compliance rules and regulations are followed.
  • Review, interpret and input contract data, to create, renew, and maintain customer records within the Company's customer billing system.
  • Work in coordination with the Sales and Operations Departments to ensure accurate customer set up, assets count, and locations are entered in accurate and efficient manner.
  • Review and asses personal development plan to ensure on-track to meet or exceed responsibilities and accountabilities, as well as skill set development action plan.
  • Prioritize team workload to ensure productivity goals & deadlines are being met and contracts are being received, reviewed for compliance concerns are processed.
  • Correct, amend and append customer data, to create and maintain customer records within the Company's system, while ensuring activation / deactivation, and corrected billing & credits are applied.
  • Surpassed revenue goals in four consecutive quarters.
  • Served as mentor to junior team members.
Senior Quality Analyst 09/2008 to 12/2011 Nations Health Fort Pierce, FL
  • Monitor, track and evaluate associate performance and provide feedback to associates to ensure departmental goals are met using a combination of monitoring systems or other related technology, side-by-side observations, performance reports, etc
  • Develop and administer performance action plans by engagement with associate to ensure goals are achieved. Resulting in an increase of 85% of positive rating from clients.
  • Provide on-the-job, refresher courses as necessary to ensure associate knowledge and skills are appropriate to meet department expectations.
  • Achieve and maintain key performance metrics (e.g., customer retention 96%, employee retention 87%, increased employee morale, schedule adherence, attendance) as determined by Nations Health.
  • Serve as subject matter expert in operations and policies, and provide guidance, knowledge and constructive feedback to associates and team leaders.
  • Participate in the recruiting process, including: Interviewing and recommending candidates for employment. Assisted in "new hire" orientation and coordinate and facilitate training for quality representatives.
  • Implemented standards and methods to measure the effectiveness of agency activities.
Administrative Assistant 12/2006 to 05/2008 McKinley Financial Services Fort Lauderdale, FL
  • Assist in day-to-day operations, review incoming correspondence, reply or reroute as appropriate.
  • Compile, review, and analyzes data for incorporation into reports, timelines, tables, graphs, correspondence and presentations.
  • Create understanding, influence and provide service to internal and external customers, requiring comprehensive knowledge of department function.
  • Calculate time and attendance for payroll processing.
  • Assist with management of succession planning strategy/process, and help facilitate leadership meetings for agents.
  • Manage the relationship with the commercial vendors and agents.
Payroll Specialist/Client Service 10/2002 to 09/2006 ComPuPay Payroll Services Doral, FL
  • Timely and accurate set up of new client payroll accounts
  • Keying and balancing of clients YTD wages and tax liabilities.
  • Timely and accurate processing of client company and employee changes.
  • Thorough review of all new client payroll account set ups
  • Support incoming client calls regarding payroll software and general client payroll needs.
  • Provide customer support for web based reporting services.
  • Analyze client needs and provide proper recommendations for product features/enhancements to ensure complete customer satisfaction.
  • Provide weekly reporting as required by manager
  • Proper handling of client confidential information
Recreation Supervisor 05/2002 to 09/2005 Parks Department Miami, FL
  • Dade Parks and Recreation
  • Coordinate recreational activities in addition to administration duties within a local Parks Department. Including: special events, overseeing recreational facilities, administration of youth programs as well as adult sports activities.
  • Supervising the recreational staff, scheduling, implementing as well as interpretation of certain policies, and evaluating the staff as to performance along with making recommendations as to any disciplinary measures relative to staff disobedience.
  • Plan, organize and act as coordinator with regard to a number of recreational and communal programs at the park level, community center or with regard to other recreational facilities.
  • Conduct meetings with public organizations and the community at large in order to better explain the objective of certain programs.
  • Schedule activities and coordinate program activities with other city agencies and metropolitan departments.
Education
Masters Of Business: Business 2015 American InterContinental University Hoffman Estates Hoffman Estates, IL, US

American InterContinental University Hoffman Estates, IL Currently Enrolled - Masters Of Business 05/2015
Bachelor of Business Administration: Management 2012 American InterContinental University Hoffman Estates, IL, USA

Bachelor of Business Administration - Management 07/2012
Associate of Arts: Business Administration 2008 American InterContinental University Hoffman Estates, IL, USA

Associate of Arts in Business Administration - Human Resources 12/2008
Presentations
Compile, review, and analyzes data for incorporation into reports, timelines, tables, graphs, correspondence and presentations
Skills

Clients, Operations, Payroll, Customer Support, Scheduling, Interviewing, Recruiting, Subject Matter Expert, Training, Contracts Administration, JD Edwards System, Administrative Assistant, Succession Planning, Time & Attendance, Time And Attendance, Cases, Employee Performance, Employee Relations, HRIS Information System, Performance Management, Problem Solving, Project Management, Team Building, Human Resources

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Resume Overview

Companies Worked For:

  • NUCO2
  • Nations Health
  • McKinley Financial Services
  • ComPuPay Payroll Services
  • Parks Department

School Attended

  • American InterContinental University Hoffman Estates
  • American InterContinental University

Job Titles Held:

  • Contract Administrator / Team Leader
  • Senior Quality Analyst
  • Administrative Assistant
  • Payroll Specialist/Client Service
  • Recreation Supervisor

Degrees

  • Masters Of Business : Business 2015
    Bachelor of Business Administration : Management 2012
    Associate of Arts : Business Administration 2008

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