Adaptable Office Administrator with 10+ years of experience with wide range of talents from travel coordination, scheduling a multi state logistic company to bookkeeping. Additional experience in assisting executives and coordinating company events. Fast-learner with interest in developing new skills to better support clinical staff and management. Talented Manager skills with expert team leadership, planning and organizational skills. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Employee Coaching and Motivation
Scheduling and Coordinating
Cost Management
Performance Tracking and Evaluations
Managing Terminations
Administration and Reporting
Strategic Planning
Staff Management
Issue and Conflict Resolution
Customer Service
Managing Employee Relations
Productivity Performance
Overseeing Employees
Managed Care
Communication
Reporting
Work History
06/2008 to Current
Continuous Care Manager Aspirus – Hancock, MI,
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Established and updated work schedules to account for changing staff levels and expected workloads.
Delivered feedback to decision-makers regarding employee performance and training needs.
Approved regular payroll submissions for employees.
Applied customer feedback to develop process improvements and support long-term business needs.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Communicated with patients, ensuring that medical information was kept private.
Direct day-to-day administrative and operational functions for 700+ pts, providing guidance and leadership to over 100 employees across Atlanta area.
Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff (CNA and LPN's).
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Recruited, hired and coached employees to offer high-quality, cost-effective care to all our Pts.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
06/2008 to 06/2015
Team ManagerAgape Hospice Care – City, STATE,
Monitored incoming calls and provided feedback the DCO and our team when it was needed to improve quality of service.
Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
Facilitated IDG meetings to communicate with the team and DR. to go over all our pts
Met with clients to maintain communication to enhance teams' execution on new products.
Implemented new processes to streamline workflow within team, averaging a few hours of additional productivity biweekly during team.
Scheduled nursing staff to see pts,admissions and any emergent needs that may arise throughout the week each week.
Organized and facilitated a team of 10-20 staff with 70-100 pts that I facilitated meetings biweekly, discussing current census, admissions and discharges and Pts medications etc. With the PCC.
Education
Expected in to to
: Boca Ciega High School - Gulfport, FL GPA:
Expected in to to
: Concorde Career Institute - Tampa, FL GPA:
Expected in to to
Medical Assistant: Concorde Career Institute - - Tampa, Fl, GPA:
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