Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Core Qualifications
administrators, management and subject matter experts (SMEs). Working knowledge of front and back end web technologies (CSS, HTML, JavaScript, jQuery, Bootstrap, and APIs); Content/data management technologies (XML, XPath, XSLT); and video editing software (Camtasia). Instructional Design: Familiar with learning theories and course development principles for delivering effective instruction to a variety of audiences in different modalities (online, hybrid, and face-to-face). Knowledge of metadata standards (Dublin Core, VRA, METS, MODS, IEEE LOM, etc.) and principles (systems interoperability, leveraging metadata for content management, versioning, browsing hierarchies/display and scripting). Experience with integrated library systems (ILS)- (Polaris, Millennium: Innovative Interfaces) collection management software (Archivists' Toolkit), and digital asset management (DAM) systems (Digital Commons, EQUELLA).
Professional Experience
01/2015 to Present
Content Manager/QA/Instructional Design Assistant City Of Springfield Springfield, MA,
  • Devises and implements plans to maintain growing and evolving content collections related to cable industry training in a digital asset management system, including transforming metadata to harvest digital assets from content authoring system (Xyleme) into a digital repository (EQUELLA).
  • Supports a team of instructional designers/developers and subject matter experts (SMEs) in content quality assurance by proofreading content and content formatting of electronic courses prior to being published for UAT.
  • Software/content quality assurance: provides testing, feedback, and insight into the development of products such as mobile technologies and browser extensions through developing and executing test cases throughout the software development cycle.
  • Plans, implements, and troubleshoots roles and securities (ACLs) configurations in multiple repositories, and configures browsing hierarchies based on ACLs per individual clients' needs.
10/2013 to Present
Digital Services Librarian American Library Association Portland, OR,
  • Designs, develops, and deploys custom library interfaces for a variety of client institutions: configures digital asset management (DAM) systems including browse hierarchies, taxonomies, metadata, roles/securities/permissions based individual clients' needs.
  • Manages and ensures access to electronic resources: configures digital libraries, loads metadata for a variety of resources, and troubleshoots all access issues including 3rd-party resource authentication, EZproxy configuration, and federated search access.
01/2013 to 09/2013
  • Collaborates with library and development team to improve the quality of products and services; Helps implement improved methods for supporting library products and services; Contributes to organizational efficiency and best practices through documentation of processes and procedures.
  • Maintains and reports general statistics related to library database and reference usage for clients including Google Analytics configuration and configurations for custom BIRT reporting.
  • Produces online library tutorials using Camtasia.
  • Sorted, filed, shelved and routed books and a wide variety of other materials.
  • Located and retrieved materials for processing.
  • Maintained the order and appearance of library materials.
  • Assisted with various projects such as processing damaged materials, updating circulation records and/or developing circulation-related reports.
  • Served as back-up for front desk representatives at the circulation desk: provided customer service; checked books in/out; renewed and reserved materials; collected fines; registered patrons for library cards.
01/2013 to 06/2013
Technical Services Librarian SEATTLE UNIVERSITY LAW LIBRARY City, STATE,
  • Involved in initial planning and processing of the library's archives: housed, inventoried, described, and preserved archival materials in various formats.
  • Created an initial classification scheme for print materials.
  • Maintained archival collection: selected, arranged, reformatted materials and developed finding aids.
  • Developed and maintained library's institutional repository (IR): created/edited content and metadata for the institution's Digital Commons site for archival collections, faculty publications, and online exhibits.
  • Processed government documents: received/inventoried incoming government publications (print and mircofiche), accounted for missing items, organized/filed microfiche; Reviewed collection development policy to account for any updated federal depository requirements.
09/2007 to 01/2012
CASAS/WABERS+ Technician/Administrative Assistant BATES TECHNICAL COLLEGE City, STATE,
  • Administered Comprehensive Adult Student Assessment System (CASAS) tests to assess incoming adult basic education (GED & ESL) students and advised students seeking to obtain their GED.
  • Maintained the Washington Adult Basic Education Reporting System (WABERS+) database of basic studies students' progress for state and federal reporting.
  • Assisted the Dean of Basic and General Education and faculty in day-to-day operations.
  • Compiled data and reports on student progress using WABERS+ and Student Management System (SMS).
  • Performed other administrative duties such as timekeeping, setting up meetings/events, purchasing supplies, arranging travel, monitoring budgets, etc.
Education and Training
Expected in Mar 2012
Master of Library and Infomation Science:
University of Washington - Seattle, WA
Expected in Jun 2007
BA: History
Portland State University - Portland, OR
Community Involvement
administrative duties, Agile, asset management, back-up, Basic, budgets, cable, content, Content Management, course development, CSS, client, clients, customer service, data management, database, documentation, editing, XML, functional, Google Analytics, government, HTML, instruction, Instructional Design, JavaScript, jQuery, materials, meetings, access, Millennium, organizational, processes, progress, proofreading, publications, purchasing, quality, quality assurance, reporting, scheme, securities, scripting, SMS, software development, statistics, arranging travel, video editing, XSLT

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