Content Creator Resume Example
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CONTENT CREATOR
Summary
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering multiple years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations.
Driven sales floor associate motivated to leverage strong background in many types of sales and related positions. Develop strategic and successful merchandising strategies to meet and exceed objectives.
Personable professional consistently praised by management for exceeding annual sales. Available 35-40 hours per week, including weekends and evenings. Accustomed to identifying customer needs and upselling to higher value products.
Reliable Stocker skilled in carrying over 50 pounds worth of store products. Proficient in interpreting stocking instructions and shelving products accurately. Dedicated worker capable of arriving to work on time with a friendly attitude. Bringing a couple years of retail experience.
Skills
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Experience
Content Creator
Randolph , MAOutfront Media Inc/Mar 2013 to Current
Randolph , MAOutfront Media Inc/Mar 2013 to Current
- Researched history subjects before writing scripts and publishing content
- Utilized well-developed social listening skills to craft valuable original content.
- Utilized editing and photography tools to enhance storytelling.
- Monitored website and social media traffic.
- Took and edited photos of collectible products to market and publicize.
- Designed visual and graphic images to use on multiple platforms.
- Designed, and maintained complete Independent Selling websites
- Amassed over 11,000 Followers
- Have had over 4,000,000 Views on Content Created
- Have fulfilled 2,000+ Independent orders.
Client Service
Fort Worth , TXAmeriprise Financial/Jun 2018 to Nov 2019
Fort Worth , TXAmeriprise Financial/Jun 2018 to Nov 2019
- Researched issues and made quick decisions to achieve efficient and effective resolutions.
- Entered all changes to client data into system using computer system.
- Met with clients and served to ascertain project intent, requirements and budgets.
- Computed accurate sales prices for purchase transactions.
- Processed merchandise returns and exchanges.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Unloaded trucks, stocked shelves and carried merchandise out to floor for customers.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Communicated merchandise needs and issues to appropriate supervisors in timely fashion.
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
- Stocked and rotated inventory regularly.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Processed shipments and maintained organized stock shelves.
- Kept current on market and product trends to effectively answer customer questions.
- Organized store by returning all merchandise to its proper place and restocked displays.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Exchanged returned merchandise for customers quickly and efficiently.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Held each team member accountable for achieving brand and performance goals.
- Replenished shelves to maintain adequate merchandise levels.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Educated customers on product and service offerings.
- Assisted customers with store and product complaints.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Offered direction and gave constructive feedback to motivate team members.
Sales Floor/ Backroom Team Member
City , STATETarget/Oct 2018 to Oct 2019
City , STATETarget/Oct 2018 to Oct 2019
- Assisted customers based on currently available product, promotional and policy information.
- Helped customers complete purchases, including processing payments and bagging items.
- Prepared products for sales floor by adding tags and readying pallets or restocking.
- Updated signage to reflect current prices and help promote target merchandise.
- Checked shelves in every department to ascertain which merchandise required replenishment.
- Assessed floor displays to determine which merchandise required restocking.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Used the Zebra Phones system to locate merchandise in inventory for shelf restocking.
- Operated forklift to elevate or place merchandise in appropriate areas.
- Reviewed current planograms and end cap placements to properly merchandise items.
- Verified invoices against delivered merchandise to check shipment accuracy.
- Used Crown Royal and Various Cart types of equipment to pull items from stock and add to store shelves and bins.
- Assisted customers by carrying packages and bags and securing purchases in vehicles.
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
- Notified Store ETL immediately of any spills or customer issues, enabling quick clean-up and remediation.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Removed outdated and overripe items from stock to eliminate health risks.
- Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Replenished inventory with focus on addressing customer needs.
- Bent, lifted, opened, and moved heavy products weighing up to 60 pounds.
- Secured products when transporting to different areas of store to prevent merchandise damage.
- Communicated effectively with members of public in often crowded and noisy environments.
Education and Training
High School DiplomaLowell Senior High SchoolJun 2019City, State
- Honor Roll 2nd Semester of Junior Year and All of Senior Year
- Student Council Member for 2 Years
- 2.8 Weighted GPA all 4 Years
Hobbies
Played Baseball for 10 years including through highschool
Video Creating/Editing
Organizing and wanting a very clean workspace
Collecting many types of collectables.
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Resume Overview
School Attended
- Lowell Senior High School
Job Titles Held:
- Content Creator
- Client Service
- Sales Floor/ Backroom Team Member
Degrees
- High School Diploma
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