Hard-working, experienced Localization Manager focused on quality and exceptional customer care. Dedicated to delivering the highest quality service to every client by the given deadline. Reliable and conscientious, highly organized and skilled at balancing the needs of clients in both personal and professional capacities. Fluent in Italian (native) and French. Intermediate German and Spanish.
Responsible for managing, expanding and mentoring a team of 12 content specialists in charge of user review moderation, content production, members support and website localization in Italian, French, German and Spanish.
Recruited, trained and supervised 50+ translators responsible for ongoing localization of user-generated content in compliance with TripAdvisor requirements and guidelines.
Worked closely with PM prior to and after launching machine translated reviews.
Helped with recruiting and building the European community team in London office.
Worked with linguists on post-editing machine translated reviews and liaised with vendor in order to train the engine and produce better quality machine translations.
Created and managed project schedules.
Streamlined workflow by automating internal process for localization requests, deliveries and tracking which resulted in the development of 3 web based tools used by the entire organization.
Provided regular status to client on project progress and ensured the requests progressed through the internal translation system correctly.
Established strong relationships with both internal and external resources.
Built and maintained strong relationships with customer contacts at the project level with measurable success in customer ratings.
Enthusiastic and open-minded team player.
Supervised and expanded German, French and Spanish translation teams to meet company goals and expectations (24-48 hours turnaround time on moderation and localization).
Kept translators motivated on ongoing localization of user generated content.
Ensured third-party content collection met TripAdvisor standards and posting criteria.
Achieved individual goals within given deadlines.
Prepared weekly reports and metrics relevant to the team.
Coordinated closely with Logistics, Lab, Customer Service, and
Finance to provide single point of contact for customer and ensure quality and timeliness of service and collections.
Main POC for brokers in key markets such as United States, Canada, Mexico, Brazil and Japan.
Ensured export documentation and packaging were compliant with import rules and regulations for each country.
Served as interpreter and translator in company meetings and wine expos.
Coursework in Business Communication and Foreign Languages (French and Spanish)
Certified cum laude by the Chamber of Commerce in Paris in the final exam of French for Business.
Certified in Business German (Wirtschaft auf Deutsch)
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