Upbeat and flexible Team Leader with over 20 years experience in retail . Driven and results-focused professional seeking a customer service position in a fast-paced environment.
Opened 2 stores in California within the Target Corporation, and assisted in an extensive 6 month remodel of the Niagara Falls store. Hand picked by district manager to train all levels of store management throughout Erie and Niagara counties on food safety and handling within each store. Certified in food safety and handling by New York State. Oversee 20-30 team members while ensuring store processes and guest service is maintained at all time during opening and closing of store on a daily basis.
Maintain freshness of all product by conducting twice daily cull and rotation of product. Placing all orders and processing deliveries to ensure product is in stock at all times. Strong vendor relationships to support sales, promotions and re-sets. Answer guests questions, suggestions either in person or via phone. Trained Executives for new stores in Canada on all aspects of consumables.Offer direction and give constructive feedback to motivate team members.Built and maintained effective relationships with peers and upper management.
Offered exceptional customer service to differentiate and promote the company brand. Managed service desk which included ,processing guest returns, inquiries, complaints, processing credit applications, re-calls and store damages .Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Planned monthly sales, and controlled payroll to stay in line to reflect sales.
Point person during visits with district, group and regional management.Opening and closing of store, which included counting cash office,fright processing and back stocked ,following up with sales floor team on productivity and guest service.
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