Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning. Hard-working, multi-tasking with outstanding telephone, scheduling and documentation skills.
Dedicated Department Manager with 11 years retail management, 4 years in frozen,dry,dairy, produce and fresh already packaged meat. Extensive experience in hiring and training staff, cost management, managing and leading team, promoting merchandise to increase store profits,loss prevention and safety compliance.
Retail Merchandiser specializing in grocery store product placement and marketing promotions. Collaborates with manufacturers to ensure products are accessible and attractively packaged to satisfy customer needs.
Marketing Manager creative and adaptable leadership style who cultivates a highly productive and engaging company culture. Budgeting and forecasting expert with vast experience in direct mail campaigns and advertising.
Skills
Inventory management
Product stocking
Receiving background
Creating and running merchandising programs
Strong communication skills
Staff training and development
Excellent customer service skills
Efficient multi-tasker
Deadline-oriented
Consistent Green Steri Tech visits.
Vendor relations
Markdown procedures
Hourly shift management
Project planning
Attention to detail
Team building
Organized
Social media engagement
Creative and innovative
Market research
Special events planning
E-mail and direct mail marketing campaigns
Work History
Consumables Team Lead, 04/2012 - Current National Veterinary Associates – Lewisville, TX,
Answered customer questions regarding store merchandise, department information and pricing.
Organized store merchandise.
Ran markdown reports, managed store replenishment and analyzed buying reports.
Created visual marketing displays.
Assembled promotional displays, including quarter and full-size point of purchase displays.
Conferred with store managers to obtain information about customer needs and preferences.
Monitored and analyzed sales records and consumer purchasing trends.
Set and recommended mark-down rates and selling prices for merchandise.
Interviewed and worked closely with vendors to acquire and develop desired products.
Established strong vendor relationships to maintain and support the business.
Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
Tracked and recapped key item performance.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Rotated manufacturer products as needed.
Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
Loaded and unloaded merchandise using a ladder and pallet jack.
Educated employees on new merchandise.
Offered product samples, answered questions and helped customers find items.
Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
Monitored temperature of cases, shelves and storage areas and reported failures to the manager.
Conducted annual performance reviews.
Verified all deliveries against invoices and completed shortage and overage reports.
Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
Developed knowledge about products and sales items to answer shoppers' questions.
Unloaded trailers, received merchandise, verified orders.
Lifted and maneuvered boxes weighing up to [50] pounds.
Supervised, trained and developed team members in accordance with company policies and procedures.
Received, inspected and logged all products for accuracy of shipment, temperature and quality.
Processed credit cards, checks, gift cards and coupons.
Cleaned storage areas following all health and safety guidelines.
Stocked “point of purchase” areas with recipe cards, product coupons and promotional material.
Prepared and maintained inventory records.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Developed and rolled out new policies.
Hired and trained many team members.
Increased profits by 60% in one year through restructure of business line.
Interviewed job candidates and made staffing decisions.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Examined merchandise to verify that it was correctly priced and displayed.
Conducted store inventories once per quarter.
P-Fresh/Comsumables Team Lead, 06/2010 - 04/2012 Target – City, STATE,
Additional core roles/experiences including present job(Transferred from NJ to SC)
Weighed, and labeled meat following proper dating procedures.
Weighed and labeled products.
Reported on weekly sales to management.
Unloaded trailers, received merchandise, verified orders and broke down produce loads.
Rotated, culled, crisped produce to maintain freshness and attractiveness.
Supervised, trained and developed (within store, district and outside of district) Store Team Leads, Executive Team Leads, Team Leads,team members in accordance with company policies and procedures.
Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives.
Received, inspected and logged all products for accuracy of shipment, temperature and quality.
Cleaned meat aisles, storage areas and work areas, following all health and safety guidelines.
Prepared and maintained inventory records.
Led a comprehensive P Fresh training for team members in store, district and outside of district.
Resolved employment-related disputes through proactive communication.
Handled disputes, terminating employees and administering disciplinary procedures.
Attended sales training camp and brought best practices leadership back to the company.
Promptly resolved all customer requests, questions and complaints.
Contacted vendors by phone and email in response to inquiries.
Supervised 15+ team members.
In Stocks Team Lead, 2005 - 06/2010 Target – City, STATE,
Researched entire store.
Communicated with AP Executive providing information regarding shortage.
Located missing merchandise in backroom and salesfloor.
Assisted AP with suspicious on hand counts.
Initiated rollout of new enterprise software solution for sales reporting.
Partnered successfully with all department team leads to produce maximized instocks to fill the salesfloor.
Strengthened company's business by leading implementation of Instocks.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Worked directly with back room team leader, and instock team to pull all merchandise and set in location in a timely manner.
Developed and rolled out new policies.
Hired and trained many team members.
Prioritized daily workflows.
Answered customers' questions regarding products, prices and availability.
Emphasized product features based on analysis of customers' needs.
Maintained friendly and professional customer interactions at all times.
Completed company leadership training program.
Recommended merchandise to customers based on their needs and preferences.
Responded to customer questions and requests in a prompt and efficient manner.
Contacted other store locations to determine merchandise availability.
Engaged with customers in a sincere and friendly manner.
Prioritized helping customers over completing other routine tasks in the store.
Built a motivated warehouse team of 7 well-trained staff.
Moved freight, stock and other materials to and from storage and production areas.
Reported all equipment failures and malfunctions.
Tracked time spent on assignments each day for productivity reporting.
Stocked, staged goods.
Unloaded cargo from truck with hand trucks and pallet jacks.
Softlines Team Lead, 04/2003 - 2005 Target – City, STATE,
Answered questions regarding the store and its merchandise.
Greeted customers and ascertained customers' needs.
Helped customers with questions, problems and complaints in person and via telephone.
Stocked shelves and supplies and organized displays.
Verified that all customers received receipts for purchases.
Developed positive customer relationships through friendly greetings and excellent service.
Trained and served as a peer coach for new sales associates.
Stocked and replenished merchandise according to store merchandising layouts.
Identified potential shoplifters and alerted management.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company’s mission and values.
Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Followed merchandising guidelines to present visually appealing displays.
Mentored new sales associates to contribute to the store’s positive culture.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Communicated clear expectations and goals to each team member.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Worked with the management team to implement the proper division of responsibilities.
Actively pursued personal learning and development opportunities.
Strategically scheduled team members to maintain optimal staffing levels at all times.
Supervised and directed all merchandise and shipment processing.
Answered customer telephone calls promptly and in an appropriate manner.
Event planner, 08/2008 - 08/2011 Richmond Galleries Auction House – City, STATE,
Managed executive calendar and coordinated meetings.
Answered and managed incoming and outgoing calls while recording accurate messages.
Assisted with event planning, including associated travel and logistical arrangements.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Wrote press releases and media advisories for event announcements.
Compared agency and vendor marketing expenses against established budgets.
Collaborated with web designers on marketing materials.
Directed and coordinated marketing activities and policies to promote products and services.
Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
Analyzed business developments and monitored market trends.
Coordinated and participated in auction.
Coordinated art and graphics creation for effective merchandising.
Traveled nationally to meet with customers and deliver clear company messages.
Developed and implemented campaigns for email, social media and direct mail.
Telemarketing/administation, 02/1995 - 09/2003 St Peter & St Paul Clothing Drive – City, STATE,
Set up new accounts.
Prioritized daily workflows.
Answered customers' questions.
Completed daily cold calls.
Maintained friendly and professional customer interactions at all times.
Bond Clerk, 08/1983 - 09/1992 Wolfe & Hurst Bond Brokers Inc. – City, STATE,
Oversaw inventory and office supply purchases.
Trained new employees on data entry software.
Processed trades in all depts. such as municipal, corporate, and government bonds.
Liaised with brokers to maintain on time settlement.
Managed brokerage house, bank, and security firm accounts to ensure on time settlement.
Performed account duties including invoicing, researching discrepancies and reconciliations.
Reduced overhead by taking on more responsibility with creative and administrative projects.
Helped execute all aspects of office headquarter move.
Comparison on company blotters, and NSCC sheets.
Contacted other security firms on any descrepancies.
Trouble shooter, worked until trade was corrected.
Administered cusip numbers, and day to dates, Moody and S&P ratiings on trades for accurate descriptions.
Buy In's.
Heavy telephone, established excellent relations with all banks, brokers and security firms.
Balanced daily, weekly,monthly and year end blotters.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
General office duties, not limited to , telephone, data entry,faxing, copy.
Helped distribute employee notices and mail around the office.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Helped distribute employee notices and mail around the office.
File Clerk/Administrative Assistant, 10/1982 - Current ABD Securities – City, STATE,
Answered and quickly redirected telephone calls.
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
Managed office supplies, vendors, organization and upkeep.
Directed guests and routed deliveries and courier services.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Assisted with event planning, including associated travel and logistical arrangements.
Assessed urgency and priorities before accepting or declining appointments and meetings with the VIPs.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Compiled annual recommendations for end of fiscal year budgets.
Processed client rebate reconciliation, reporting and check requests.
Education
GED: , Expected in - Port Richmond HS - Staten Island, N.Y. GPA:
Accomplishments
Initiated daily store counts, orders and acquired proper products.
Provides feed back to all levels of management.
Exceeded monthly department sale goals 24+months in a row.
Recognized for consistent Green Steri Tech visits
Recognized as Trainer of launching of P-Fresh in N.J. stores. which led to training Team members, Team leads, Executives, and Store Executives in and out of the district.
Recognized in 2010 for accurate inventory counts storewide with in our district.
Certifications
Target Certified to order for produce,meat and bakery. Target Certified Safety, Hazmat. National Food Safety
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