Highly experienced telecommunication consultant with an accomplished record of providing professional services in area of project management, team management, implementation, validation, customer relationship management, leadership and technical guidance regarding complex solutions. Well organized, analytical, hard worker and project leader with over 7 years of experience, ensuring customer satisfaction and cost optimization.
Versatile Project Manager with diversified experience regarding MVNO, Roaming, Value Added services, Internet of things, Mobility Offers, Business Services, Mobile Core Network Protocols and services.
Highly motivated and enthusiastic with a strong will to succeed. I enjoy working in a challenging environment with ability to work under pressure. Fluent in English, French ans Arabic, with strong interpersonal and communication skills, I can deal professionally with all levels of authority and personnel from all background.
Client customized solution
Budgeting and forecasting
Strong knowledge of telecommunication industry
Mobility business offers
Managed project team (10-20) to deliver best
solution in response to client expectations
Collaborated with cross-functional teams to draft
project schedules and plans
Drafted action plans and led meetings with
department executives to review project status
Delivered status reports to stakeholders for budgeting
and planning purposes
technical requirements and project deliverables and monitored status of tasks
Served as the single point of contact for project
scheduling and changes
Conducted suppliers and monitored compliance with
Developed slideshows and other forms of media to
present project progress to the executive team
Presented projects for top management and offered
recommendations to decision makers
Delivered new deployment tracker tool to enhance
the business process and improve customer satisfaction
Worked in collaboration with the Product Managers to
help them building customized services providing an upsell opportunity to grow
Improved customer satisfaction by implementing a new business process and a new customer workflow for 4G Secure Mobile Access Offer which helped to gain 30 new business customers within 3 months
Secured more than 100 key clients by offering a customized and optimized migration process during the GGSN Swap project
Delivered the Ericsson Location Based Services platform within 9 months in response to regulation authority requirements
Consulting Project ManagerMar 2013 to Current Sii － Paris
Managed a project budget of $[Amount]. Boosted [Positive outcome] by [Number]% by [Action taken]. Defined project deliverables and monitored status of tasks. Drafted action plans and led meetings with department executives to review project status and proposed changes. Delivered status reports to stakeholders for budgeting and planCollaborated with cross-functional teams to draft project schedules and plans. ning purposes. Collaborated with cross-functional teams to draft project schedules and plans. Monitored costs, timescales and resources used to achieve [Goal]. Monitored team progress and enforced deadlines. Served as the single point of contact for project scheduling and changes. Developed slideshows and other forms of media to present project progress to the executive team. Audited [Number] work plans per [Time period] and offered recommendations for improvements. Developed new analytics tool to allow senior management to understand the impact of each project. In charge of the implementation of mobility service offers for enterprise customers Analyze business requirements and lead cross-functional team (technical engineers, validation team, skill centers, technical support engineers, customer services.) to deliver best solution in response to client expectations Drive suppliers and monitor compliance with contractual commitments Work in collaboration with the Product Manager in defining the roadmap vision to help Orange differentiates itself from its competitors Define and improve the business process in collaboration with the product manager, delivery centers, call centers and technical support to ensure the best customer experience Present projects for top management and make recommendations for decision makers Orange referent to customers and internal project teams Major Achievements Delivery of the 4G secure mobile access solution for large accounts and M2M customers Preparation of the enhanced 4G secure mobile access offer: multi-VPN, Fixed IP, IPv6 Implementation of 4G E2E prioritization data access for VIP customers GGSN Upgrade and migration of 2 million subscribers to the new 4G mobile data core network (Cisco S/P-GW) Management of the MHM platform evolution: migration to a new CRM system, implementation of the single sign on mode, optimization of the business process.
Consulting Project ManagerJun 2011 to Feb 2013 Bouygues Telecom, Paris
In charge of the implementation of new projects for MVNO, Roaming and location based services Managed all technical contributors and suppliers to define and implement the best solution to meet customers' needs Primary technical interface to MVNO and internal project team Major Achievements Implementation of Ericsson MPC platform to provide location based services for MVNO Implementation of 4G/LTE national and roaming services for MVNO Upgrade of MVNO TDM links to SIGTRAN and expansion of network capacity Implementation of SMS/MMS/IP Interworking and roaming services for MVNOs (Lycamobile, Numericable, Transatel, Lebara).
Validation Test EngineerOct 2008 to Feb 2011 SFR
In charge of the development of the automated scripts to validate the new equipment's and services introduced to the mobile and fixed network Developed functional and load tests cases using DCT2000 and MGTS testing tools to simulate voice and data calls : SIP call flows, GTP sessions, ISUP, SS7 Collaborated actively with validation team in defining test strategy and validation planning Performed test results analysis, troubleshooting and daily reports Collaborated with test tools providers to keep improving the simulation tools and to anticipate business requirements Major Achievements: Validation of telephony services based on Alcatel-Lucent IMS fixed and Mobile Core Network Validation of residential and business telephony services based on Huawei Application Servers (TAS & CAS).
Research and Development EngineerApr 2008 to Sep 2008 Orange Labs － Paris, France
In charge of engineering studies to improve the voice call QoS for residential users Defined the end to end architecture of VoIP residential services using the Ericsson Early-IMS platform Defined the Call Flows use cases: SIP - SIP connection; SIP - H.323 connection; SIP - PSTN connection Modeled and computed End User KPIs: the Post Dialing Delay and the Speech Quality Performed scenario comparison and analysis to provide recommendation in order to improve the end user experience Major Achievements: KPI Calculation model.
Master Degree, Computer Information System and Multimedia NetworkingSept 2008Telecom Bretagne － Rennes, FranceComputer Information System and Multimedia Networking
Bachelor of Engineering, Telecommunication and Network EngineeringJuly 2007Lebanese UniversityLebanonTelecommunication and Network Engineering