Construction Laborer, 02/2020 to Current Willie Coleman A+Roofing & Painting Inc. – St. Albans, WV
Enhanced job site safety by vigilantly monitoring equipment and team members to prevent accidents.
Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Organized materials, tools and equipment to supply team members.
Assisted painter and framer with carrying out tasks by transporting supplies, operating equipment and completing basic support tasks.
Learned how to complete walls and ceilings with minimal supervision, contributing to successful complete job.
Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
Fully cooperated with owner Willie Coleman to deliver team-oriented atmosphere, which enabled completion of 38 large-scale projects.
Erected and dismantled scaffolding, braces, shoring walls and other temporary structures.
Used radios and hand signals to coordinate communication between equipment operators and ground workers.
Cleaned, repaired and lubricated equipment on site-specific schedules to maintain performance.
Recognized and reported potential project challenges and assisted with solutions.
Dug holes, trenches and ditches at desired locations and backfilled completed excavations.
Observed all OSHA and EPA safety regulations on job sites to keep accidents to minimum.
Direct Support Professional, 03/2018 to 08/2019 The Mentor Network – Crosslanes, WV
Helped with diagnosing patients and delivering treatments with timely medication administration and specimen collection.
Assisted patients with adjusting to hospital procedures and helped each thrive in highly structured settings.
Consulted with different healthcare disciplines to offer important mental health support to MR and autistic patients.
Updated patient files with current information about vitals, behaviors and other data relevant to behavioral treatment planning.
Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
Assisted disabled clients in any way necessary to facilitate independence and well-being.
Developed rapport to create safe and trusting environment for care.
Ensured safety and well-being of each patient in alignment with care plan.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Completed entries in log books, journals and care plans to document accurately report patient progress.
Administered medication as directed by physician.
Supervised daily activities and provided assistance when needed.
Worked to improve and enhance patient lives through effective and compassionate care.
Maintained clean, safe and well-organized patient environment.
Answered multiple daily office phone calls for client Dr. appointments, questions and visitation rules.
Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
Assisted staff members during emergency situations while maintaining professionalism and observational skills.
Worked with autisum patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
Manager, 09/2008 to 08/2009 Steve's Dairy Queen – Oak Hill, WV
Devised, deployed and monitored processes to boost long-term business success and increase profit levels 23%.
Rotated merchandise and displays to feature new products and promotions.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Oversaw, trained and encouraged 13-15 crew members, promoting culture of efficiency and performance.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Created work schedules according to sales volume and number of employees.
Completed monthly profit and loss performance reports.
Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
Analyzed and interpreted store trends with Excel to facilitate planning.
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of shift leaders and crews.
Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Boosted sales by 8% by effectively cultivating customer rapport and delivering superior customer service.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Trained and supervised all new associates in grocery, produce and administrative departments.
Monitored and maintained proper humidity and temperature in climate-controlled stockrooms.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Reviewed and monitored scheduling, purchases and other expenses to maintain $3,500.00 quarterly budget. Proactively identified performance gaps among employee's and implemented process improvements to enhance turn-over rates.
Implemented drug testing requirements and identified poor work habits to improve effectiveness.
Maintained proper product levels and inventory controls for food merchandise and organized backroom to facilitate effective ordering and stock rotation.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Customer Service Specialist, 06/2007 to 08/2008 Foodland Supermarket Inc. – Oak Hill , WV
Assisted in training new employees and participated in cross-training with other departments.
Recorded product or service failure complaints and notified appropriate departments.
Delivered superior client services, fostering strong rapport, retention and satisfaction.
Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Counted cash in register drawer at beginning and end of shift.
Set up new sales displays each week.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Requested official identification for alcohol/tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
Maintained current knowledge of store promotions and highlighted sales to customers.
GEDFayetteville High School - Fayetteville, WV
Some College (No Degree): Business AdministrationMountain State University - Beckley, WV
Continuing education in Early Childhood Development.
Some College (No Degree): Clinical Child PsychologyValley College - Beckley - Beckley, WV
Continuing education in CNA
Associate of Science: CNA, Expected in 12/2021 WV Junior College - Charleston, WV