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console operator resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Expert Operator experienced in server monitoring, troubleshooting and technical support. Installs updates, checks permissions and verifies operational details. Detail-oriented and systematic with organized approach and positive attitude. Skilled IT professional well-versed in mainframe operations, daily reporting and data management. Adept at generating reports, documenting changes and updating logs. Offering 18+ years of related experience. Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures. Enthusiastic operator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of targets and operational goals. Motivated to learn, grow and excel in skills.

Skills
  • Virtualization
  • Bug reports
  • Resource integrity
  • Operating systems
  • Technical analysis
  • System monitoring
  • Performance Reports
Work History
Console Operator, 09/2002 - Current
Ftmc Wakeman, OH,
  • Generated daily reports covering details about data, system operation and error monitoring.
  • Monitored systems in operation and input commands to troubleshoot areas such as production and[on spec delivery.
  • Efficiently completed over 18 +years of high quality production work orders under strict timelines and budgets.
  • Continuously checked product quality data, use logins and file permissions to monitor data safety and end-user efficiency.
  • Defined and documented technical support best practices for work process and engineering technologies.
  • Wrote detailed narrative reports and maintained daily activity reports.
  • Advocated for aggressive testing and problem analysis for server, desktop and IT infrastructure work.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked with internal customers to understand needs and provide produc service.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved process problems, improved operations and provided exceptional
Reliability Operator, 09/2001 - Current
Koch Industries, Inc. North Las Vegas, NV,
  • Resolved mechanical and process problems, improved operations and provided exceptional client support.
  • Handled all process related calls daily to address customer inquiries and concerns.
  • Worked with operational and maintenance customers to understand needs and provide safe and accurate service.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Increased customer satisfaction by resolving all production issues.
  • Drove operational improvements which resulted in savings and improved profit margins.
Territory Sales Manager, 01/1999 - 09/2021
Yumi World Class Dsd Austin, TX,
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Targeted prospects in other territories through careful research of competitor products, services and trends.
  • Presented products and services to prospective customers, converting 100% to paying clients.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
  • Offered new and existing customers profitable products to maintain strong territory-wide revenue.
  • Tracked changing product lines to effectively meet dynamic market demands.
  • Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Spearheaded efficient resolutions for wide-ranging customer issues to offer outstanding service and maintain high customer satisfaction.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Serviced 250 customer accounts every month while devoting significant energy to prospecting new leads with 40% conversion rate.
  • Carefully analyzed data to determine most effective sales strategies.
  • Leveraged market knowledge to capitalize on emerging opportunities and maintain consistent growth rate at 40% or higher.
Manager, 01/1998 - 01/1999
Kpmg Miami, FL,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Coached team on effective upselling and cross-selling methods.
Education
GED: , Expected in
-
Columbia Basin College - Pasco, WA
GPA:
Status -

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Resume Overview

School Attended

  • Columbia Basin College

Job Titles Held:

  • Console Operator
  • Reliability Operator
  • Territory Sales Manager
  • Manager

Degrees

  • GED

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