Console Operator Emergency Responder Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Observant Console Operator comfortable working in various environments, including adverse outdoor conditions such as cold, rain or heat. Knowledgeable of all operating procedures and instructions. Mentally alert with an excellent attention to detail and a commitment to securing the premises while delivering exceptional customer service.

  • Conflict resolution tactics
  • CPR certified
  • Log updates
  • Server monitoring
  • Quality assurance controls
  • Report creation
  • Documentation skills
  • Collaboration
  • Bilingual (fluent in English and Spanish)
  • TWIC Card Holder
  • Self starter/fast learner
  • Dependable and eager to work
  • Easy to get along with and work well with others
  • Willing to go the extra mile to get the job done right
06/2009 to Current Console Operator/Emergency Responder Thermo Fisher Scientific Inc. | Arvada, CO,
  • Responsible for the operations of the console using DCS Honeywell program to control the process
  • In charge of process line-up on the field
  • Responsible for daily, monthly, quarterly and yearly reports for outside equipment
  • Oversee the process of Fluid Catalytic Cracking, Gas Con and Propylene units
  • Reach specifications for the products while maintaining a safe and clean environment
  • In charge of special projects as turn around planning, special maintenance situations, outages. Working along with maintenance and contractors
  • Volunteer in the refinery's Emergency Response Team with Haz Mat, rescue, fire and medical as an Assistant Fire Chief for the shift
  • Safety step up for turn arounds and outages
  • Completed frequent checks on user logins, file permissions and other data issues.
  • Produced accurate and detailed daily reports for processing and measuring progress.
  • Analyzed project requirements to find bugs and eliminate issues.
  • Troubleshot system alerts and issues to rectify issues.
  • Monitored data inputs to manage and maintain accuracy.
01/2003 to 06/2009 Process Operator/Emergency Responder Valero Refinery | City, STATE,
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Assisted assessment of finalized product development to maintain QC standards.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Performed standard work processes as directed by maintenance and turn around work
  • Optimized operations procedures to maximize safety and performance.
  • Maintained departmental equipment and contacted for maintenance for service and repairs.
  • Handled all pre-commissioning and commissioning requirements.
  • Operated all equipment in accordance to company directions.
  • Interacted with other personnel, including management to discuss technical details.
  • Set up and operated production equipment according to daily work orders and safety procedures.
08/2000 to 01/2003 Technical Operator Watermill Express LLC | City, STATE,
  • Developed usage, calibration and basic repair procedures for machine operators.
  • Operated in water process system manufacturing environment, overseeing equipment operation, calibration and maintenance.
  • Maximized production output by seeking out improvement operations for core processes and procedures.
  • Utilized hands-on and adaptable management style to prevent critical equipment outages.
  • Completed emergency equipment repairs to maintain broadcast functionality.
  • Installed, calibrated and maintained diverse broadcast equipment at remote station.
  • Mentored junior technicians in equipment operations.
  • Optimized event detection activities.
  • Leveraged industry best practices, tools, and process to optimize customer experience.
  • Partnered with engineers to test and integrate new systems.
  • Troubleshot and resolved customer issues.
  • Performed root cause analysis across diverse set of technologies.
  • Operated in manufacturing environment, overseeing equipment operation, calibration and maintenance.
09/1997 to 08/2000 Head Waiter Luna's Mexican Restaurant | City, STATE,
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Implemented new POS system and trained staff members of effective use.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Calculated charges, issued table checks and collected payments from customers.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Education and Training
Expected in | Organizational Leadership John Maxwell Institute, Orlando, FL, GPA:
Expected in 06/2015 Certification | Emergency Response Confined Space Rescue Texas A&M University, College Station, TX GPA:
Expected in 08/2014 Certificate | Emergency Care Attendance Texas A&M University, College Station, TX GPA:
Expected in 03/2012 Certificate | Emergency Response High Angle Rescue Texas A&M University, College Station, TX GPA:
Expected in 07/2009 Certificate | Emergency Responder Hazardous Material Technician Texas A&M University, College Station, TX GPA:
Expected in 07/2007 Certificate | Emergency Responder Leadership On Industrial Fire Texas A&M University, College Station, TX GPA:
Expected in 07/2004 Certificate | Fire Prevention And Safety Technology Texas A&M University, College Station, TX GPA:
Expected in 01/2002 Associate of Applied Science | Process Technology Lee College, Baytown, TX GPA:
Expected in 05/1999 High School Diploma | Robert E. Lee High School , Baytown, TX, GPA:
  • Ranked in Top 25% of class

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Resume Strength

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  • Target Job

Resume Overview

School Attended
  • John Maxwell Institute
  • Texas A&M University
  • Texas A&M University
  • Texas A&M University
  • Texas A&M University
  • Texas A&M University
  • Texas A&M University
  • Lee College
  • Robert E. Lee High School
Job Titles Held:
  • Console Operator/Emergency Responder
  • Process Operator/Emergency Responder
  • Technical Operator
  • Head Waiter
  • Some College (No Degree)
  • Certification
  • Certificate
  • Certificate
  • Certificate
  • Certificate
  • Certificate
  • Associate of Applied Science
  • High School Diploma