Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Service-oriented mindset
  • Sales expertise
  • Professional telephone demeanor
  • Exceptional Customer Service
  • Client Service
  • Excellent people skills
  • English, French, Creole fluency
  • Client communication
  • Call center operations
  • Calm disposition
Work History
Console Operator, 10/2016 to Current
Engility CorporationColorado Springs, CO,
  • Wrote detailed narrative reports and maintained daily activity reports.
  • Enforced rules, regulations, policies and procedures and responded to emergency situations requiring security assistance.
  • Issued security badges and visitor passes to all guests.
  • Observed and reported suspicious activities and persons.
  • Monitored 100+ point security camera system day and night to protect lives and property.
Check Cashing Teller, 03/2015 to 06/2016
Ace HardwareHighland, UT,
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Completed daily logs for management review.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Assisted over 300 daily customers.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Increased customer service success rates by quickly resolving issues.
  • Unpacked supplies and placed in designated area.
Assistant Manager, 12/2013 to 07/2015
The Body ShopNewark, DE,
  • Developed loyal, highly satisfied customer base through proactive management of customer service strategies.
  • Conducted weekly staff meetings to motivate staff members, address concerns, questions, plan improvements and evaluate progress toward goals.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored security and handled incidents calmly.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Delivered comprehensive tax documentation required for accurate individual returns.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Serviced about 200 clients daily during off-season months.
  • Provided information about 25 available products and services to clients, resulting in increased business opportunities.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Completed and filed returns with tax departments at local, state and federal levels.
Customer Consultant, 09/2013 to 02/2015
ComcastCity, STATE,
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Accessed multiple databases to investigate customer questions and concerns.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted over 15 products and 9 services to customers during service, account management and order calls.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Communicated professionally with colleagues, freelancers and clients.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Science: Computer Science, Expected in
Broward College - Fort Lauderdale, FL
GPA:
High School Diploma: , Expected in 06/2016
North Miami Senior High School - North Miami, FL
GPA:
Accomplishments

Won several sales contests for high speed internet sales

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Resume Overview

School Attended

  • Broward College
  • North Miami Senior High School

Job Titles Held:

  • Console Operator
  • Check Cashing Teller
  • Assistant Manager
  • Customer Consultant

Degrees

  • Associate of Science
  • High School Diploma

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