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conference services manager resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Offering more than 10 years in the hospitality industry, as well as in-depth knowledge of the meeting and convention industry. Successfully manage 41 of the hotel's top 50 accounts delivering top revenues and significant client retention for future business. High-energy, detail oriented Conference Services Manager focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel and industry standards.

Highlights
  • Exceptional Customer Service
  • Superb interpersonal skills
  • Upscale hotel background
  • MS Office expert
  • Experienced with budgeting and cost control
  • Staff motivation and training
  • Detail Oriented
  • Organizational Skills
  • Strong Communicator


  • Proficient in Delphi including power BEO and Delphi Diagrams
  • Trained in Opera
  • Monthly revenue forecasting of group room block and banquet revenues
  • Audio Visual knowledge
  • Brand management
  • Relationship building


Accomplishments
  • Awarded 4 Bravo awards from IHG Corporate Global Sales for exceptional performance with key accounts
  • Nominated 8 times for Manager of the Quarter, selected twice
  • Requested to work 3 special task force assignments at top InterContinental Hotels
  • Appointed to MPI, Gulf States Chapter Board of Directors as VP of Finance, June 2012-June 2014 term

Experience
11/2003 to Current
Conference Services Manager Hei Hotels & Resorts Kenner, LA,
  • Manage group sales contracts by executing all contracted terms, special arrangements and maximizing profit and delivering exceptional customer service
  • Handled 41 of hotel's top 50 account for previous 4 years
  • Achieved average of 15% above contracted food and beverage minimums
  • Wrote and implemented standard operating procedures for BEOs, internal group meeting resumes, inbound and outbound shipping procedures and group file distribution amongst conference services team
  • Increased hotel revenue, profits and market share by actualizing food and beverage banquet revenue of $2M with total managed hotel revenue of $5.6M in 2012
  • Conflict management with both internal and client relations
  • Work side by side with sales team on diagrams, creative fits and best ways to maximize space
  • Accompany sales managers on prospective site visits to assist in highlighting service levels and pointing out logistical advantages of our property
  • Managed contracted sales concessions against budget
  • Implemented employee recognition program to boost internal morale
  • Maximize forecasting accuracy with aggressive room block management
  • Completed 3 task force assignments to other InterContinental Hotels to act as a CSM as requested by sister properties
  • Implemented new standard for hotel pre-cons and hosted training with fellow management
  • Serving on hotel heart beat committee to address guest feedback and employee concerns
  • Fostered strong working relationships with all operational teams
  • Consistently deliver timely and accurate information to all operations to ensure fluid hotel operations with group clients
  • VIP liaison for hotel for most government and entertainment markets
  • Worked 6 months as outlet manager after Hurricane Katrina, managing a staff of 28 employees
  • Worked closely with executive chef and food and beverage director on group banquet writing for 2009-2013 banquet menus
  • Work with sales team to develop custom menu and audio visual proposals for prospective clients
  • Execute full planning services to all groups including decor, transportation, food and beverage requirements, pre-planning site visits with a one point of contact service mentality





03/2001 to 09/2003
Catering Supervisory Foodies Kitchen City, STATE,

Took all catering orders for in-house pick up, delivery and fully serviced functions

Managed delivery of catering orders and all whole sale bread deliveries

Managed a staff of 3 who Claireed, delivered and served all catering orders

Managed service of monthly wine tastings hosted in the restaurant

Worked closely with catering manager and executive chef to become approved UNO caterer to new event space on campus

Education
Expected in 2004 to to
Bachelor of Science: Psychology
University of New Orleans - New Orleans, Louisiana
GPA:

Obtained B.S of Psychology

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Resume Overview

School Attended

  • University of New Orleans

Job Titles Held:

  • Conference Services Manager
  • Catering Supervisory

Degrees

  • Bachelor of Science

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