Business Applications Manager with over 15 years providing and implementing technical solutions through high-quality service, support, and planning. Seeking position in a challenging and rewarding tech environment where I can expand upon my existing skill base while leading or contributing to a lively IT team.
Skills
Web-based reporting tools
Product development
Business process mapping
API design knowledge
Interpersonal skills
Project planning
Program development
Data management
Long-term business planning and execution
Web application implementation
Clear oral/written communication
Critical thinking
Decision-making ability
Strategic Thinking
Work History
Conference Coordinator, 06/1999 - Current Emerald Expositions – Culver City, CA,
Launched the Summer Conference Program at Sonoma State University
Created all products and services and related pricing
Implemented contracts and payment processes
Worked with service partners to ensure quality and customer satisfaction
Responsible for sales that exceeded costs, general accounting and budgeting
Increased sales from $300k to $1.5 million in first 4 years
Implemented Salesforce for tracking leads, opportunities, and revenues.
Became Functional Administrator of the campus space scheduling system, Resource25. Worked on committees to implement this system and determine the scheduling processes and pricing of facilities and services on campus.
Implemented Social Tables, a space diagramming system, in conjunction with the completion of our Student Center and Grand Ballrooom.
Migrated all documents, contracts, and billing to the Egnyte cloud platform
Restructured Catering sales and contracting processes via Caterease software
Managed a sales staff with sales over $2.5 million in annual revenue
Business Applications Manager, 05/2015 - Current Sonoma State University – City, STATE,
Continue Salesforce development to include support case management and business analytics (InsightSquared).
Migrated business processes from Resource25 to 25Live SAAS. Developed an online request form that uses API calls to populate the system with user data and the main university web calendar.
Implemented OrgSync, an online community for students. Headed the project for a nightly sync of student data with PeopleSoft using the Orgsync API. Coordinated online campus elections, event participation tracking, and "student experience" analytics.
Coordinated the upgrade of the Blackboard Transact system, the university "one card" program. Consulted on hardware and network infrastructure.
Worked with Housing Services to migrate room damages data to billing spreadsheets using VBA.
Restructure user security levels of supported programs to comply with campus policy and needs.
Provide technical support and training for 17 different campus applications. Offer solutions for enhance efficiency.
Education
Bachelor of Arts: English with emphasis on communications, Expected in 1997 - Sonoma State University - Rohnert Park, CA GPA:
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