- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
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Business Applications Manager with over 15 years providing and implementing technical solutions through high-quality service, support, and planning. Seeking position in a challenging and rewarding tech environment where I can expand upon my existing skill base while leading or contributing to a lively IT team.
Web-based reporting toolsProduct developmentBusiness process mappingAPI design knowledge Interpersonal skillsProject planningProgram development | Data management Long-term business planning and executionWeb application implementationClear oral/written communicationCritical thinkingDecision-making abilityStrategic Thinking |
Conference Coordinator, 06/1999 - Current
Emerald Expositions – Culver City, CA, - Launched the Summer Conference Program at Sonoma State University
- Created all products and services and related pricing
- Implemented contracts and payment processes
- Worked with service partners to ensure quality and customer satisfaction
- Responsible for sales that exceeded costs, general accounting and budgeting
- Increased sales from $300k to $1.5 million in first 4 years
Conference and Event Sales Manager, 11/2008 - 05/2015
Leidos – Hartford, CT, - Implemented Salesforce for tracking leads, opportunities, and revenues.
- Became Functional Administrator of the campus space scheduling system, Resource25. Worked on committees to implement this system and determine the scheduling processes and pricing of facilities and services on campus.
- Implemented Social Tables, a space diagramming system, in conjunction with the completion of our Student Center and Grand Ballrooom.
- Migrated all documents, contracts, and billing to the Egnyte cloud platform
- Restructured Catering sales and contracting processes via Caterease software
- Managed a sales staff with sales over $2.5 million in annual revenue
Business Applications Manager, 05/2015 - Current
Sonoma State University – City, STATE, - Continue Salesforce development to include support case management and business analytics (InsightSquared).
- Migrated business processes from Resource25 to 25Live SAAS. Developed an online request form that uses API calls to populate the system with user data and the main university web calendar.
- Implemented OrgSync, an online community for students. Headed the project for a nightly sync of student data with PeopleSoft using the Orgsync API. Coordinated online campus elections, event participation tracking, and "student experience" analytics.
- Coordinated the upgrade of the Blackboard Transact system, the university "one card" program. Consulted on hardware and network infrastructure.
- Worked with Housing Services to migrate room damages data to billing spreadsheets using VBA.
- Restructure user security levels of supported programs to comply with campus policy and needs.
- Provide technical support and training for 17 different campus applications. Offer solutions for enhance efficiency.
Bachelor of Arts: English with emphasis on communications, Expected in 1997
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Sonoma State University - Rohnert Park, CA
GPA:
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