Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Business Applications Manager with over 15 years providing and implementing technical solutions through high-quality service, support, and planning. Seeking position in a challenging and rewarding tech environment where I can expand upon my existing skill base while leading or contributing to a lively IT team.
  • Web-based reporting tools
  • Product development
  • Business process mapping
  • API design knowledge
  • Interpersonal skills
  • Project planning
  • Program development
  • Data management
  • Long-term business planning and execution
  • Web application implementation
  • Clear oral/written communication
  • Critical thinking
  • Decision-making ability
  • Strategic Thinking
  • Work History
    Conference Coordinator, 06/1999 - Current
    Emerald Expositions Culver City, CA,
    • Launched the Summer Conference Program at Sonoma State University
    • Created all products and services and related pricing
    • Implemented contracts and payment processes
    • Worked with service partners to ensure quality and customer satisfaction
    • Responsible for sales that exceeded costs, general accounting and budgeting
    • Increased sales from $300k to $1.5 million in first 4 years
    Conference and Event Sales Manager, 11/2008 - 05/2015
    Leidos Hartford, CT,
    • Implemented Salesforce for tracking leads, opportunities, and revenues.
    • Became Functional Administrator of the campus space scheduling system, Resource25. Worked on committees to implement this system and determine the scheduling processes and pricing of facilities and services on campus.
    • Implemented Social Tables, a space diagramming system, in conjunction with the completion of our Student Center and Grand Ballrooom.
    • Migrated all documents, contracts, and billing to the Egnyte cloud platform
    • Restructured Catering sales and contracting processes via Caterease software
    • Managed a sales staff with sales over $2.5 million in annual revenue

    Business Applications Manager, 05/2015 - Current
    Sonoma State University City, STATE,
    • Continue Salesforce development to include support case management and business analytics (InsightSquared).
    • Migrated business processes from Resource25 to 25Live SAAS. Developed an online request form that uses API calls to populate the system with user data and the main university web calendar.
    • Implemented OrgSync, an online community for students. Headed the project  for a nightly sync of student data with PeopleSoft using the Orgsync API. Coordinated online campus elections, event participation tracking, and "student experience" analytics.
    • Coordinated the upgrade of the Blackboard Transact system, the university "one card" program. Consulted on hardware and network infrastructure.
    • Worked with Housing Services to migrate room damages data to billing spreadsheets using VBA.
    • Restructure user security levels of supported programs to comply with campus policy and needs.
    • Provide technical support and training for 17 different campus applications. Offer solutions for enhance efficiency.
    Bachelor of Arts: English with emphasis on communications, Expected in 1997
    Sonoma State University - Rohnert Park, CA

    By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


    Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

    How this resume score
    could be improved?

    Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


    resume Strength

    • Length
    • Measurable Results
    • Personalization
    • Target Job

    Resume Overview

    School Attended

    • Sonoma State University

    Job Titles Held:

    • Conference Coordinator
    • Conference and Event Sales Manager
    • Business Applications Manager


    • Bachelor of Arts

    By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

    *As seen in: